From e4e5d74823bbbf582d2f9a943ce2bdbc5bc63b5a Mon Sep 17 00:00:00 2001 From: Aidan Heerdegen Date: Thu, 3 Aug 2023 17:12:02 +1000 Subject: [PATCH 1/4] Added links to Forum support docs Fixes #460 --- docs/about/user_support.md | 8 ++++++-- 1 file changed, 6 insertions(+), 2 deletions(-) diff --git a/docs/about/user_support.md b/docs/about/user_support.md index cfd618ec9..1b2553aa0 100644 --- a/docs/about/user_support.md +++ b/docs/about/user_support.md @@ -2,9 +2,13 @@ ## How to get help -Each entry on ACCESS-Hive links to another web site. There should be information on how to get help on the linked site. If there are no obvious channels for help, or the help is not adequate consider asking for assistance from fellow members of your community on the [ACCESS-Hive forum][access-hive-forum]. +Some pages on ACCESS-Hive link to resources on another web site. There should be information on how to get help on the linked site. If there are no obvious channels for help, or the help is not adequate consider asking for assistance from fellow members of your community on the [ACCESS-Hive forum][access-hive-forum]. -In the case of ACCESS-NRI supported documentation and software, marked , if there is no information on how to get help, or your query is not appropriate for the support channels provided, please either ask on the [ACCESS-Hive forum][access-hive-forum] or [contact ACCESS-NRI directly][contact]. +In the case of ACCESS-NRI supported documentation and software please ask on the [ACCESS-Hive forum][access-hive-forum]. + +How to get help, and what assistance is available on the forum is outlined in [ACCESS Help and Support](https://forum.access-hive.org.au/t/access-help-and-support/908). + +There is also a [Support FAQ](https://forum.access-hive.org.au/t/support-faq-frequently-asked-questions/1021) covering some of the more common questions you might have about what support is provided, how it is provided and what you can expect. [contact]: contact.md [nci-web]: https://www.nci.org.au From c1ba9cc5c72a647fbc9ca30c2097c7359d34e0e2 Mon Sep 17 00:00:00 2001 From: atteggiani Date: Thu, 3 Aug 2023 18:56:23 +1000 Subject: [PATCH 2/4] reintegrated user support in 'About' tab --- mkdocs.yml | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/mkdocs.yml b/mkdocs.yml index 6747896a4..a5f3f3b44 100644 --- a/mkdocs.yml +++ b/mkdocs.yml @@ -90,7 +90,6 @@ markdown_extensions: nav: - Home: - index.md - # - User support: about/user_support.md # - Contribute: # - Contribute: contribute/index.md # - Edit on Github: contribute/edit-on-github.md @@ -177,6 +176,7 @@ nav: - About: - Contact: about/contact.md + - User support: about/user_support.md - Glossaries: about/glossaries.md - Code of conduct: about/code_of_conduct.md - Policies: about/policies.md From 07ee0117bba284b50cb4b33f7666b93907ccde80 Mon Sep 17 00:00:00 2001 From: Aidan Heerdegen Date: Mon, 7 Aug 2023 16:11:19 +1000 Subject: [PATCH 3/4] Improve clarity --- docs/about/user_support.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/docs/about/user_support.md b/docs/about/user_support.md index 1b2553aa0..124f52923 100644 --- a/docs/about/user_support.md +++ b/docs/about/user_support.md @@ -2,11 +2,11 @@ ## How to get help -Some pages on ACCESS-Hive link to resources on another web site. There should be information on how to get help on the linked site. If there are no obvious channels for help, or the help is not adequate consider asking for assistance from fellow members of your community on the [ACCESS-Hive forum][access-hive-forum]. +For resources developed by another party that ACCESS-Hive links to there should be information on how to get help on the linked site. If there are no obvious channels for help, or the help is not adequate consider asking for assistance from fellow members of your community on the [ACCESS-Hive Forum][access-hive-forum]. -In the case of ACCESS-NRI supported documentation and software please ask on the [ACCESS-Hive forum][access-hive-forum]. +In the case of ACCESS-NRI supported documentation and software please ask on the [ACCESS-Hive Forum][access-hive-forum]. -How to get help, and what assistance is available on the forum is outlined in [ACCESS Help and Support](https://forum.access-hive.org.au/t/access-help-and-support/908). +How to get help and support, and what assistance is available on the forum is outlined in [ACCESS Help and Support](https://forum.access-hive.org.au/t/access-help-and-support/908). There is also a [Support FAQ](https://forum.access-hive.org.au/t/support-faq-frequently-asked-questions/1021) covering some of the more common questions you might have about what support is provided, how it is provided and what you can expect. From a5597fdf7aa9f5fea68b65fd4159af39d0543ea5 Mon Sep 17 00:00:00 2001 From: atteggiani Date: Tue, 8 Aug 2023 00:18:26 +1000 Subject: [PATCH 4/4] Minor fixes --- docs/about/user_support.md | 12 ++++-------- 1 file changed, 4 insertions(+), 8 deletions(-) diff --git a/docs/about/user_support.md b/docs/about/user_support.md index 124f52923..6f9633792 100644 --- a/docs/about/user_support.md +++ b/docs/about/user_support.md @@ -2,14 +2,10 @@ ## How to get help -For resources developed by another party that ACCESS-Hive links to there should be information on how to get help on the linked site. If there are no obvious channels for help, or the help is not adequate consider asking for assistance from fellow members of your community on the [ACCESS-Hive Forum][access-hive-forum]. +For resources developed by another party that ACCESS-Hive links to, there should be information on how to get help on the linked site. If there are no obvious channels for help, or the help is not adequate consider asking for assistance from fellow members of your community on the ACCESS-Hive Forum. -In the case of ACCESS-NRI supported documentation and software please ask on the [ACCESS-Hive Forum][access-hive-forum]. +In the case of ACCESS-NRI supported documentation and software, please ask on the ACCESS-Hive Forum. -How to get help and support, and what assistance is available on the forum is outlined in [ACCESS Help and Support](https://forum.access-hive.org.au/t/access-help-and-support/908). +How to get help and support, and what assistance is available on the forum is outlined in ACCESS Help and Support. -There is also a [Support FAQ](https://forum.access-hive.org.au/t/support-faq-frequently-asked-questions/1021) covering some of the more common questions you might have about what support is provided, how it is provided and what you can expect. - -[contact]: contact.md -[nci-web]: https://www.nci.org.au -[access-hive-forum]: https://forum.access-hive.org.au \ No newline at end of file +There is also a Support FAQ covering some of the more common questions you might have about what support is provided, how it is provided and what you can expect. \ No newline at end of file