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🦋 Manage failed status on credit card orders (sum up, stripe) #1518

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Tirodem opened this issue Oct 19, 2024 · 2 comments
Open

🦋 Manage failed status on credit card orders (sum up, stripe) #1518

Tirodem opened this issue Oct 19, 2024 · 2 comments

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@Tirodem
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Tirodem commented Oct 19, 2024

Some customers on live pilots complain about the "expired" order statut when, in fact, the transaction is refused by either Stripe or Sum Up (can be the same thing with Paypal, and seems to be better managed by Stripe than Sum Up).
They believe they went to slow on form, create another order, and 3-4 order are created and go "expired" because 3rd payment party always answers "Fail" for their card.
We need to improve the process to make a difference between a true expired order and an order when the 3rd payment party say "fail" for the payment mean.

@Tirodem
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Tirodem commented Oct 19, 2024

@coyotte508 : ping for estimation (time + complexity) next week please
having at least a track of the API response in database would be good for a first version, if the error code is in it (it would allow me to answer why the transaction was failed)

@coyotte508
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coyotte508 commented Oct 19, 2024

I guess 1 day (maybe less)

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