Refund management

[Tirodem]

We need to check what is needed for refund in term of system.

We have 2 options :

• lazy but super quick one : super-admin cancel the order, fills an employee note on the order with the info, refund the users through bank transfer (or, exceptionnally, through sum up or other mean) and tell his or her accountability team
• on "cancelled" partially paid order, we create a "Declare refund" button and a label "By clicking this button, I hereby declare that I refunded the customer from the deposit, one of more, that were deposed on this cancelled order".

My realistic through :

• manage refund & customer communication outside beBOP
• find a quick way to include refund amount in reporting

My thought A :

• create the "Declare refund" button
• keep the payments as "paid"
• create a "refunds" sub-oject on data.orders (with currency, amount, createdAt, declaredAsDoneAt and isContested)
  • make refunds.currency & refund.amount equal to the total of paid amount of every payment paid on this order (big issue in case of main currency change, but you're not supposed to change it to as long as you have pending partially paid orders)
    • so, from data.payments.X.currencySnapshot.main.price.currency & data.payments.X.currencySnapshot.main.price.currency , or data.payments.X.price.amount & data.payments.X.price.currency, depending of the most viable & easiest
  • make data.orders.refunds.createdAt = data.orders.cancelledAt (if it was partially paid and cancelled manually through the new CTA)
  • make data.orders.refunds.declaredAsDoneAt = timestamp where "Declare refund" CTA is used
  • make data.orders.refunds.isContested = null at first (and we can imagine it to be made "true" if the customer receives a notification and click on a link to contest)
• add refunds on /admin/reporting/

My thought B :

• create the "Declare refund" button
• keep the payments as "paid"
• create a "refunds" sub-oject on data.orders (with currency, amount, createdAt, declaredAsDoneAt and isContested)
  • make refunds.currency & refund.amount equal to the total of paid amount of every payment paid on this order (big issue in case of main currency change, but you're not supposed to change it to as long as you have pending partially paid orders)
    • so, from data.payments.X.currencySnapshot.main.price.currency & data.payments.X.currencySnapshot.main.price.currency , or data.payments.X.price.amount & data.payments.X.price.currency, depending of the most viable & easiest
  • make data.orders.refunds.createdAt = data.orders.cancelledAt (if it was partially paid and cancelled manually through the new CTA)
  • make data.orders.refunds.declaredAsDoneAt = timestamp where "Declare refund" CTA is used
  • make data.orders.refunds.isContested = null at first (and we can imagine it to be made "true" if the customer receives a notification and click on a link to contest)
• add refunds on /admin/reporting/
• send a link to the customer with a possibility to contest the refund
• imagine a later process

[Tirodem]

Seen with Vincent, not MVP

[Tirodem]

Previous description :

TBD

MVP

Refund will be done by beBOP owner mostly :

• on physical shop
• by superadmin, some admin & POS employee
• manually

Refund options are

• Refund with Sum UP : https://help.sumup.com/fr-FR/articles/3IXN9yTldqaeEMcM0nUTDp-rembourser-des-transactions
• Refund with Bitcoin : make an onchain transaction and keep the TxId
• Refund with Lightning : send a LNUrlWithdraw ( https://docs.lnpay.co/api/lnurl-withdraw/how-does-lnurl-withdraw-work )
• Refund with bank transfer : by... transfering through bank account

I don't think there's much to do except to contact the customer with receipt, TxID or LNUrlWithdraw.

no-code ?

[Tirodem]

For now, we're going with A/