Media not uploading

[AndreaBruun]

When I add the sound file to DOTE, the software begins to generate the soundwave but then it crashes. I have tried creating a new project and also converted the original .mp3 file into .mp4 using ffmpeg - with the .mp4 file, I am just being told that it cannot be generated.

I have also uninstalled and reinstalled DOTE to see if that worked. But I cannot work in it as it crashes when I am trying to simply begin on the transcript - I have a few seconds where it is uploading the wave where I can do small bits, but after having generating the wave for a few seconds, then it "white screen" crashed. No error messages popping up, it feels like a "not responding" thing with the white screen just appearing. I then have to open DOTE again where it opens the same project, tries to grenerate the wave and then it crashes again.

Am I doing something wrong?

[LiminalSpaces]

Would you be able to send us one or more of your recent log files so that we can see where the crash is happening?

• In Dote, select 'Open Log Directory' from the Help menu. (If dote is crashing too fast to allow you to select this, you can always manually delete the media files from your Project Directory first)
• If you could, please email them to DOTE@id.aau.dk, rather than attaching them here, just in case you have any sensitive file-names)

Another option you could try while we attempt to solve this crashing problem:
Instead of using our internal waveform renderer, we've also included the option to use ffmpeg to generate waveforms (which has better compatibility). For licensing reasons, you'll have to manually enable this feature:

• Open the Settings dialog, from the File menu.
• Scroll to the bottom and click the button that says: "Download FFmpeg and FFprobe".
• Dote will auto-download these modules for you.
• Try importing your mp3's again and see if the waveform generates successfully.

[AndreaBruun]

Hello, I think I have managed to find a log file. It is in a .txt format, right? Just tried the FFmpeg and FFprobe and I think that worked. It downloaded the soundwave at least. Thank you! Best wishes, Andrea

[LiminalSpaces]

Hi Andrea,

Yup, should be in the format "log-date_time.txt". Just send over one (or more) that have dates that correspond to when Dote was crashing while trying to render the waveform. - Even if it doesn't tell is exactly why Dote is crashing with your exact file, it'll at least tell us where the crash is happening so that we can better catch it, and inform the user of the issue without resorting to a crash.

And I'm glad to hear that FFmpeg is working better for you. 😄

[skandilocks]

Just for future reference, here is a link to the help guide on installing FFmpeg from within DOTE and why we offer this option in Settings:

https://bigsoftvideo.github.io/DOTE/install.html#ffmpeg