Integration failing and now won't configure

[blacknell]

After an HA reboot, the integration is failing. The logs showed some 502 errors and not to report.

After a good while waiting and retrying, I called some Octopus API's directly and they seem ok (although I did get some 502's on their main website once).

I deleted the entries under Octopus and attempted to re-add (reload and configure were failing). Now I can't add the account information at all. I'll paste the logs below.

I'm at a loss 😢

[blacknell]

2024-10-24 17:46:47.841 DEBUG (MainThread) [custom_components.octopus_energy.api_client] account: {'data': {'octoplusAccountInfo': {'isOctoplusEnrolled': True}, 'account': {'electricityAgreements': [REDACTED], 'agreements': [{'validFrom': '2021-09-25T23:00:00+00:00', 'validTo': '2023-03-31T23:00:00+00:00', 'tariff': {'productCode': 'REDACTED', 'tariffCode': 'REDACTED'}}, {'validFrom': '2023-03-31T23:00:00+00:00', 'validTo': None, 'tariff': {'productCode': 'REDACTED', 'tariffCode': 'REDACTED'}}]}}], 'gasAgreements': [REDACTED], 'agreements': [{'validFrom': '2021-09-25T23:00:00+00:00', 'validTo': '2023-03-31T23:00:00+00:00', 'tariff': {'tariffCode': 'REDACTED', 'productCode': 'REDACTED'}}, {'validFrom': '2023-03-31T23:00:00+00:00', 'validTo': None, 'tariff': {'tariffCode': 'REDACTED', 'productCode': 'REDACTED'}}]}}]}}}
2024-10-24 17:46:47.845 ERROR (MainThread) [homeassistant] Error doing job: Unclosed client session (None)
2024-10-24 17:46:47.846 ERROR (MainThread) [homeassistant] Error doing job: Unclosed connector (None)
2024-10-24 17:46:47.848 INFO (MainThread) [custom_components.octopus_energy] electricity_price_cap: None
2024-10-24 17:46:47.848 INFO (MainThread) [custom_components.octopus_energy] gas_price_cap: None
2024-10-24 17:46:47.848 DEBUG (MainThread) [custom_components.octopus_energy] Closing client...
2024-10-24 17:46:47.848 DEBUG (MainThread) [custom_components.octopus_energy] Client closed.
2024-10-24 17:47:07.905 WARNING (MainThread) [custom_components.octopus_energy.api_client] Failed to connect. Timeout of ClientTimeout(total=None, connect=None, sock_read=20, sock_connect=20, ceil_threshold=5) exceeded.
2024-10-24 17:47:07.906 ERROR (MainThread) [homeassistant.config_entries] Error setting up entry REDACTED for octopus_energy
Traceback (most recent call last):
  File "/config/custom_components/octopus_energy/api_client/__init__.py", line 655, in async_refresh_token
    async with client.post(url, json=payload) as token_response:
  File "/usr/local/lib/python3.12/site-packages/aiohttp/client.py", line 1355, in __aenter__
    self._resp: _RetType = await self._coro
                           ^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/aiohttp/client.py", line 686, in _request
    await resp.start(conn)
  File "/usr/local/lib/python3.12/site-packages/aiohttp/client_reqrep.py", line 1022, in start
    message, payload = await protocol.read()  # type: ignore[union-attr]
                       ^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/aiohttp/streams.py", line 643, in read
    await self._waiter
aiohttp.client_exceptions.SocketTimeoutError: Timeout on reading data from socket

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/config_entries.py", line 594, in async_setup
    result = await component.async_setup_entry(hass, self)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/octopus_energy/__init__.py", line 139, in async_setup_entry
    await async_setup_dependencies(hass, config)
  File "/config/custom_components/octopus_energy/__init__.py", line 288, in async_setup_dependencies
    account_info = await client.async_get_account(config[CONFIG_ACCOUNT_ID])
                   ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/octopus_energy/api_client/__init__.py", line 763, in async_get_account
    await self.async_refresh_token()
  File "/config/custom_components/octopus_energy/api_client/__init__.py", line 669, in async_refresh_token
    raise TimeoutException()
custom_components.octopus_energy.api_client.TimeoutException

[JamesSnaps]

Yeah I’m in the same boat so actually glad you’re seeing it too. Means it’s not just me! Guessing the octopus api isn’t responding right now so we’re seeing timeouts in the logs.

[RGx01]

I think its octopus, if you look in the app you can see some odd values like ready by NaN... and charge to add 0%

[RGx01]

I've managed to reload the integration and all seems well.

[blacknell]

Me too.

It would be good if the integration could help with more informative error messages.

[BottlecapDave]

Yeah I saw these last night as well. Out of interest, what error messages would you be expecting to make this more useful?

[RGx01]

I think the logging is fine for folks who understand logging. Perhaps an improvement in the UI on the integrations page where users can see the integration had failed to start? I think it said something like 'account error' or 'account set-up error' or something like that I can't recall. An improved message could be 'Failed to connect with Octopus - unable to retrieve account details'

[RSS101]

is anyone else still having trouble today? reloading and reloading and reloading....new APIs requested and added....still no luck.