Despite not being a requirement within HIPAA, Catalyze understand and appreciates the importance of health data retention. Acting as a subcontractor, and at times a business associate, Catalyze is not directly responsible for health and medical records retention as set forth by each state. Despite this, Catalyze has created and implemented the following policy to make it easier for Catalyze Customers to support data retention laws.
- Current Catalyze Customers have data stored by Catalyze as a part of the Catalyze Service.
- Once a Customer ceases to be a Customer, as defined below, the following steps are
- Customer is sent a notice via email of change of standing, and given the option to reinstate account.
- If no response to notice in #1 above within 7 days, or if Customer responds they do not want to reinstate account, Customer is sent directions for how to download their data from Catalyze and/or to have Catalyze continue to store the data at a rate of $25/month for up to 100GB. If there is more than 100GB of data, Catalyze will work with Customer to determine storage costs.
- If Customer downloads data or does not respond to notices from Catalyze within 30 days, Catalyze removed data from Catalyze systems and Customer is sent notice of removal of data.