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Dashlane offers but fails to provide Passkey in iOS #7

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onshisan opened this issue Oct 22, 2023 · 4 comments
Open

Dashlane offers but fails to provide Passkey in iOS #7

onshisan opened this issue Oct 22, 2023 · 4 comments

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@onshisan
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onshisan commented Oct 22, 2023

There seems to be a bug related to hand-off of Passkeys, either in Dashlane or iOS itself.

Today I was attempting to complete a payment transaction using PayPal. Normally I provide my PayPal credentials via Dashlane. This time, I got a dialog at the bottom on the screen that reads Sign in to paypal.com using a passkey from Dashlane? The blue button says Use "[my email address]", but tapping on this button does nothing and the dialog stays visible even after repeated taps. Below the button, icons for keyboard entry or the password manager are also visible.

I was eventually able to work around this by backing out and entering my PayPal information manually. Before doing so I tried to use a Passkey again but was unsuccessful for the reason outlined above.

I have a screen capture of the problematic dialog in case it is of any use, but would prefer not to post it here.

@irew
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irew commented Oct 22, 2023

There is an issue with iOS, it should get fixed in an upcoming update, possibly 17.2.

@onshisan
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I thought perhaps this might be the case. Thanks!

@irew
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irew commented Oct 22, 2023

Note that this is only an issue when it is a native app that is trying to do the passkey sign in.

If the implementation is via a browser/webpage, it works fine.

@onshisan
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That fits. In this case, I was making a PayPal payment from within the eBay iOS app.

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