whatsapp cloud does not send audio

[Matheus-Matta]

Welcome!

• Yes, I have searched for similar issues on GitHub and found none.

What did you do?

My WhatsApp Cloud does not send audio. I used Chatwoot for integration and when the audio is through the official API, it does not send it.

What did you expect?

I expected that sending the audio through chatwoot using the evolution api via the meta cloud api would work

What did you observe instead of what you expected?

It doesn't send the audio and gives an error in chatwoot and also in the logs

Screenshots/Videos

Which version of the API are you using?

v2.2.3

What is your environment?

Linux

Other environment specifications

self hosted

If applicable, paste the log output

[Evolution API] v2.2.3 350 - Fri Mar 07 2025 14:51:27 VERBOSE [CacheEngine] [string] RedisCache initialized for Re

[Evolution API] v2.2.3 350 - Fri Mar 07 2025 14:51:27 VERBOSE [CacheService] [string] cacheservice created using cache engine: Gt

[Evolution API] [whatsapp-cloud] v2.2.3 350 - Fri Mar 07 2025 14:51:28 ERROR [ChannelStartupService] [object]

TypeError: Cannot read properties of undefined (reading '0')

at ls.sendMessageWithTyping (/evolution/dist/main.js:221:479)

at process.processTicksAndRejections (node:internal/process/task_queues:95:5)

at async ls.audioWhatsapp (/evolution/dist/main.js:221:3468)

at async Re.sendAttachment (/evolution/dist/main.js:82:10408)

at async Re.receiveWebhook (/evolution/dist/main.js:84:232)

at async fi.dataValidate (/evolution/dist/main.js:286:62716)

at async /evolution/dist/main.js:286:99657 

[Evolution API] v2.2.3 350 - Fri Mar 07 2025 14:51:28 ERROR [ChatwootService] [object]

{

status: 400,

error: 'Bad Request',

message: [ "TypeError: Cannot read properties of undefined (reading '0')" ]

}

Additional Notes

No response