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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8" />
<meta name="viewport" content="width=device-width, initial-scale=1" />
<title>Support — Kisan Astra</title>
<meta
name="description"
content="Customer support, setup help, and frequently asked questions for the Kisan Astra agricultural pump controller app."
/>
<link rel="icon" href="icon-192.png" />
<link rel="stylesheet" href="style.css" />
</head>
<body>
<header class="site-header">
<div class="site-header__inner">
<img
class="site-header__logo"
src="icon-192.png"
alt="Kisan Astra app icon"
/>
<div>
<div class="site-header__title">Kisan Astra</div>
<div class="site-header__sub">Smart agricultural pump controller</div>
</div>
</div>
<nav class="site-nav" aria-label="Main navigation">
<a href="index.html">Home</a>
<a href="privacy.html">Privacy Policy</a>
<a href="support.html" aria-current="page">Support</a>
</nav>
</header>
<main>
<h1 class="page-title">Support</h1>
<p class="lead">
Help with setting up Kisan Astra, controlling your pump, and resolving
common issues. If you do not find an answer below, our team is one
email away.
</p>
<section>
<h2>Contact us</h2>
<div class="callout">
<p>
Email
<a href="mailto:support@fourninelabs.com"
>support@fourninelabs.com</a
>. Please include your registered mobile number and a short
description of the problem. We aim to respond within two business
days.
</p>
</div>
</section>
<section>
<h2>Getting started</h2>
<ol>
<li>
Open Kisan Astra and enter your mobile number. You will receive a
one-time password (OTP) by SMS.
</li>
<li>Enter the OTP to sign in. No password is required.</li>
<li>
Add your pump controller by entering its device ID on the Devices
screen.
</li>
<li>
Once linked, the Home screen shows live phase voltages, power
status, pump status, and running hours, and lets you start or stop
the pump.
</li>
</ol>
</section>
<section>
<h2>Frequently asked questions</h2>
<div class="faq">
<details>
<summary>I did not receive my OTP</summary>
<p>
OTP delivery by SMS can take up to a minute. Check that you
entered the correct mobile number and have network coverage. If
it still does not arrive, wait for the timer to finish and tap
<em>Resend</em>. Persistent failures may be caused by a carrier
SMS block — contact us if it continues.
</p>
</details>
<details>
<summary>How do I add a pump controller?</summary>
<p>
Go to the Devices screen and enter the device ID printed on your
pump controller hardware. Once added, it appears in your device
list and you can open it from the Home screen.
</p>
</details>
<details>
<summary>
I see “device already linked” when adding a device
</summary>
<p>
Each pump controller can be linked to one account at a time. The
message shows a partially masked mobile number of the account it
is currently linked to. If that account is yours, sign in with
that number. If it belongs to someone else who should release it,
ask them to remove the device, or contact us for help.
</p>
</details>
<details>
<summary>The pump does not start or stop</summary>
<p>
Start and stop commands need the controller to be online and
receiving power. Check that the Home screen shows a live power
status and recent telemetry. If the status is stale, the
controller may have lost power or connectivity — verify the
supply and the controller’s network connection, then try
again.
</p>
</details>
<details>
<summary>Live readings are not updating</summary>
<p>
The Home screen refreshes automatically every few seconds while
it is open. If readings look frozen, pull to refresh, check your
phone’s internet connection, and confirm the controller is
powered. A “missing phase” indicator points to a
supply-side issue at the pump.
</p>
</details>
<details>
<summary>I am not receiving notifications</summary>
<p>
Make sure notifications are enabled for Kisan Astra in your
phone’s system settings, and that the Notifications option
inside the app’s Settings is turned on. Alerts cover events
such as power failure, a missing phase, and pump trips.
</p>
</details>
<details>
<summary>How do I schedule the pump?</summary>
<p>
Open the Scheduler screen. You can create a recurring schedule
(selected weekdays), a one-time schedule (a single date), or a
date-range schedule (a start and end date with selected
weekdays). Schedules run automatically even when the app is
closed.
</p>
</details>
<details>
<summary>How do I change the app language?</summary>
<p>
Kisan Astra supports English, Telugu, and Hindi. The app follows
your phone’s language setting where supported. You can also
change the language from the app’s Settings screen.
</p>
</details>
<details>
<summary>How do I delete my account?</summary>
<p>
Email
<a
href="mailto:support@fourninelabs.com?subject=Account%20Deletion%20Request"
>support@fourninelabs.com</a
>
with the subject “Account Deletion Request” from the
context of your registered mobile number. We will verify and
delete your account and associated data within 30 days. See the
<a href="privacy.html">Privacy Policy</a> for details.
</p>
</details>
</div>
</section>
<section>
<h2>App information</h2>
<dl class="data-list">
<div class="data-list__row">
<dt>App</dt>
<dd>Kisan Astra</dd>
</div>
<div class="data-list__row">
<dt>Publisher</dt>
<dd>Fournine Cloud Solutions Private Limited</dd>
</div>
<div class="data-list__row">
<dt>Support email</dt>
<dd>
<a href="mailto:support@fourninelabs.com"
>support@fourninelabs.com</a
>
</dd>
</div>
</dl>
</section>
</main>
<footer class="site-footer">
<div class="site-footer__inner">
<span>© 2026 Fournine Cloud Solutions Private Limited</span>
<span class="site-footer__links">
<a href="index.html">Home</a>
<a href="privacy.html">Privacy</a>
<a href="mailto:support@fourninelabs.com">Email us</a>
</span>
</div>
</footer>
</body>
</html>