Merge pull request #806 from GovTechSG/os-updates

Os updates

Author: kpslp

announcements.md

@@ -2,6 +2,7 @@
 
 | <div style="width:150px"><b>Date</b></div>  | Announcement |
 | --- | --- |
+| 12 March 2025 | **Scheduled maintenance for Tanium servers** <br> We will be upgrading the Tanium servers to ensure continued performance and reliability. <br><br>**Maintenance schedule**:<br>The upgrading will be conducted from **6pm to 9pm, Tuesday, 18th March 2025**. <br><br>**Impact**:<br>- Onboarding may experience intermittent errors. Users are strongly advised to refrain from onboarding during this time and preferably avoid starting onboarding **30 minutes before the maintenance begins**.<br><br>- Access to SGTS for onboarded users should not be affected.<br><br>- If you encounter issues following the maintenance, please create an [incident support request](https://go.gov.sg/seed-techpass-support). |
 | 22 January 2025 | **Scheduled maintenance for Tanium servers** <br> We will be upgrading the Tanium servers to ensure continued performance and reliability. <br><br>**Maintenance schedule**:<br>The upgrade will be conducted from **6pm to  9pm, Thursday, 23rd January 2025**. <br><br>**Impact**:<br>- Onboarding may experience intermittent errors. Users are strongly advised to refrain from onboarding during this time.<br<br>- If you encounter issues following the maintenance, please create an [incident support request](https://go.gov.sg/seed-techpass-support). |
 | 26 December 2024 | **Update of Cloudflare Root Certificate** <br> In preparation for the Cloudflare rotation exercise, SEED team will be pushing down new certificates to all GMDs on 30th December 2024, Monday, from 12:00 PM to 02:00 PM SGT.<br><br>**Impact**:<br>There should be no impact to users during the period of certification provisioning. <br><br>**Action required**:<br>- If you have configured your developer CLI tools to trust the Cloudflare certificate previously, please update the certificates by referring to the [Configuration of Common Developer CLI tools with Cloudflare WARP Guide](https://docs.developer.tech.gov.sg/docs/security-suite-for-engineering-endpoint-devices/support/configuration-of-common-developer-cli-tools-with-cloudflare-warp-guide).<br>- If you face issues accessing SGTS and GCC from 13th January 2025, Monday, onwards, please refer to the [Cloudflare Certificate Update Guide](https://docs.developer.tech.gov.sg/docs/security-suite-for-engineering-endpoint-devices/support/cloudflare-cert-update-guide) for troubleshooting.<br><br>**Additional information**:<br>- If the issue persists after troubleshooting, please create an incident support request with [SEED support](https://go.gov.sg/seed-techpass-support). |
 | 24 December 2024 | **Wrapping up an incredible 2024!**<br>As we wrap up 2024, WOW, what a year! The TechPass and SEED teams absolutely crushed it, and it’s all thanks to your hard work, creativity, and dedication. You’ve made this year’s achievements not just possible, but extraordinary!<br><br>To our awesome users and bosses, a big shoutout to you too! Your feedback and support have been the secret sauce to our success.<br><br>**Looking ahead to 2025:**<br>- I’d love to hear your ideas, thoughts, or even wild dreams for what we can do next.<br>- Book time with me: [Schedule a session](https://outlook.office.com/bookwithme/user/c8467a03effd490b8669ecefa50fccb7@tech.gov.sg?anonymous&ep=pcard&isanonymous=true). Let’s make magic happen together!<br><br>Here’s to a well-deserved break, a joyful holiday season, and an even brighter New Year. You’ve earned it! 🎄🍾🎉<br><br>**Eunice Teo**<br>Product Manager of TechPass and SEED![TechPass](/images/impact.png)<br> |

onboard-device/seed-prerequisites.md

@@ -2,7 +2,7 @@
 
 Before you begin the process of onboarding your Internet Device to SEED, you need meet the necessary prerequisites. These prerequisites are vital for a successful onboarding experience. 
 
-## Supported browsers and OS
+## Supported browsers and operating systems
 
 Supported browsers:
 
@@ -11,14 +11,45 @@ Supported browsers:
  - Mozilla Firefox. If you are using Mozilla Firefox, you need to [configure Firefox to trust the root certificate store of your system](https://support.mozilla.org/en-US/kb/setting-certificate-authorities-firefox).
  - Safari
 
-Supported OS:
+Supported operating system:
 
-- macOS 13, 14 and 15
-- Windows 10 and 11 (Pro and Enterprise)
+
+| Operating system | Supported versions |
+|---|---|
+| **macOS** | 15.1.1 and above (macOS 15) <br> 14.7.3 (macOS 14) <br> macOS 13 (To be deprecated) |
+| **Windows** | **10:** 1507 (LTSC only, build 10240, revision 20915) <br> 1607 (LTSC only, build 14393, revision 7785) <br> 1809 (LTSC only, 6893) <br> 21H2 (LTSC only, build 19044, revision 5487) <br> 22H2 (build 19045, revision 5487) <br><br> **11:** 22H2 (build 22621, revision 4890) <br> 23H2 (build 22631, revision 4890) <br> 24H2 (build 26100, revision 3194) |
 
 > **Note**:
 > Admin privilege is required to onboard to SEED.
 
+## How to check your operating system version  
+
+<details>
+  <summary>macOS</summary>
+
+1. Open Spotlight using **Cmd + Space**  
+2. Search for **About this Mac.app**  
+3. Look for the line that says **macOS** (as highlighted below). This will show your macOS version.
+
+![macOS](checkos-mb.png)
+</details>
+
+<details>
+  <summary>Windows</summary>
+
+1. Click on the **Start** icon and select **Settings**  
+   ![winstart](checkos-win.jpg)  
+2. Open **System Settings**  
+   ![winsetting](checkos-win2.jpg)  
+3. Select **System**  
+4. Under **Windows Specifications**, look at:  
+   - **Edition** – Ensure it is **Windows 10/11** and either **Enterprise** or **Pro** edition  
+   - **OS Build** – Check the **build number** and **revision number**. The build number must be valid, and the revision number should be **greater than or equal** to the required version.  
+
+   **Example:**  
+   If the build number is **19045**, your revision number should be at least **5487**. If your build number is not listed in the table of valid builds, update your device or change to a supported version.
+</details>
+
 ## Request SEED provisioning
 
 You can request SEED provisioning through one of the following methods:

support/seed-status.md

@@ -7,6 +7,12 @@ This page provides the following Information:
 
 ## Scheduled maintenance
 
+| **Date** | 04 March 2025 |
+|---|---|
+| **Scheduled maintenance** | A scheduled upgrade for the Tanium servers will take place after office hours from **6pm to 9pm, Tuesday, 18th March 2025**. <br><br>**Impact**: <br>- Onboarding may experience intermittent errors. Users are advised to avoid onboarding activities during this time and preferably **avoid starting onboarding 30 minutes before the maintenance begins**.<br>- If you face any issues post-maintenance, submit an [incident support request](https://go.gov.sg/seed-techpass-support). |
+
+
+
 | **Date** | 22 January 2025 |
 |---|---|
 | **Scheduled maintenance** | Upgrading of Tanium servers will occur after office hours from **6pm to 9pm, Thursday, 23rd January 2025**. <br><br>**Impact**: <br>- Onboarding may experience intermittent errors. Users are advised to avoid onboarding activities during this time.<br><br>**What should I do if I encounter issues?**<br>- Please refrain from onboarding during the maintenance period. <br>- If you face any issues post-maintenance, submit an [incident support request](https://go.gov.sg/seed-techpass-support). |

support/troubleshooting-issues.md

@@ -2,6 +2,53 @@
 
 This guide provides solutions to common problems for SEED. Follow the steps below to troubleshoot and resolve the problems you are experiencing.
 
+## Unable to log in to MacBook – login loop
+
+This issue commonly occurs on devices with outdated macOS versions. To resolve it, please upgrade your macOS to version 15.1.1 or later.
+
+### Suggested steps
+
+1. **Log in and upgrade macOS**
+   - Attempt to log in to the MacBook a few times using the correct password. Once logged in, upgrade your macOS.
+   - Alternatively, log in with a different user account (if available). Once logged in, upgrade your macOS.
+
+2. **Reset password in recovery mode**
+   - If you are unable to log in at all, reset your password using recovery mode. Follow the steps in [Apple’s guide to resetting passwords](https://support.apple.com/en-sg/102673). Once the password is reset, log in and upgrade your macOS.
+
+### Recovery mode instructions
+
+Follow the steps below depending on your Mac model. If you are unsure whether your Mac uses Apple silicon, you can try both sets of steps.
+
+#### For Macs with Apple silicon
+
+1. Shut down your Mac. If you are unable to shut it down normally, press and hold the power button for up to 10 seconds until it turns off. (On laptops with Touch ID, press and hold the Touch ID button.)
+2. Press and hold the power button. Continue holding it until your Mac turns on and displays the startup options screen. When you see **Options**, release the power button.
+3. Click **Options**, then click the **Continue** button below it.
+
+#### For other Mac models
+
+1. Shut down your Mac. If you are unable to shut it down normally, press and hold the power button for up to 10 seconds until it turns off. (On laptops with Touch ID, press and hold the Touch ID button.)
+2. Press and release the power button to turn on your Mac.
+3. Immediately after releasing the power button, press and hold **Command (⌘)-R** on your keyboard.
+4. Keep holding the keys until you see the Apple logo or a spinning globe.
+5. If your Mac starts up to the login window again, review the [startup key combinations guide](https://support.apple.com/en-sg/HT201255), then start again from step 1.
+
+### Reset password in recovery mode
+
+1. From the **Utilities** menu in the menu bar, select **Terminal**.
+2. In the Terminal window, type `resetpassword` and press **Return**. This will open the Reset Password assistant.
+3. If prompted to select an admin user, click **Forgotten all passwords?**.
+4. At the Reset Password window:
+   - Click **Deactivate Mac**, then confirm by clicking **Deactivate**.
+   - If the Activation Lock window appears, enter your Apple ID credentials and click **Next**.
+5. Enter your new password information. If multiple user accounts are listed, click **Set Password** next to each account name and provide a new password for each.
+6. When finished, click **Exit**, then restart your Mac from the **Apple menu > Restart**. Log in with your new password.
+
+### Reinstall macOS if necessary
+
+If you are still unable to log in, reinstall macOS through recovery mode. Refer to [Apple’s guide on reinstalling macOS](https://support.apple.com/en-sg/102655).
+
+
 ## Resolving *Cloudflare CF_DNS_Lookup_Failure* error on macOS 15
 
 ![Firewall settings](/images/cferror.png)