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credit_workflow.txt
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credit_workflow.txt
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The voice bot conversing with a customer to sell a credit card
Bot- I am FlipBot from FlipBank. Are you a FlipBank credit cardholder?
User - Yes, no
Bot (no) - Would you like to try out our newly launched lifestyle credit card?
User (no) - No
Bot - No issues. Thank you for your time
User (yes) - Yes
Bot (yes)- Have you ever used a FlipBank lifestyle credit card?
User - Yes, no
Bot- Are you a priority customer of our bank?
User - No
Bot (no)- If you’re looking for a credit card that provides whole lot of benefits covering major areas of your life, then you should ideally go for a lifestyle credit card. The joining fee is just Rs 200 and with low interest rate of 2.5% per month.
Bot (yes)- If you’re looking for a credit card that provides whole lot of benefits covering major areas of your life, then you should ideally go for a lifestyle credit card. There is no joining fee for you and with interest rate of just 2.2% per month.
User- Okay
Bot - What is your monthly expenditure on fuel/travel/dining ?
User - I spend around 5000 rupees per month.
Bot - By using Lifestyle cards you can save on surcharges on fuel.
User - Tell me more about this card.
Bot - Our lifestyle credit cards also provides medical benefits by partnering with healthcare and wellness professionals. The card also provides discounts on movie tickets.
Bot - Are you interested in applying?
Button- Yes/No
Bot (yes)- The following documents will be required to authorize your card:
Copy of identity proof tr
Copy of address proof
PAN card copy
Two months salary slips or IT Returns
Duly signed in application
1 passport size photograph
An employee from our bank will be coming for collecting the documents. When is the best time to come to your house?
User - form
User - I am not interested right now. (Buttons)