App is crashing when trying to share screen/window.

[gwozniak]

Hi, I installed pre-release 1.12 and app started to crash (not always) when trying to select screen/windows to share.
Probably it was occurring when I was already sharing smth in the session, then somebody took the screen and I wanted take it back. Not sure 100% that's the only case but this I remembered and it was always during meeting in the work so no time to debug :(
I'm using debian 12 with X11.
Please give me some advices how to start teams (flags to enable logs,change levels), which logs/files deliver etc. to help you investigate problem - unfortunately I got very busy time now and have no time to RTFM :)

Thanks in advance gw.

[Moonnz]

I can confirm, on ubuntu with the latest version, the program crash half the time when i try to share my screen

[IsmaelMartinez]

@gwozniak, the bug template includes all the info. If you can edit your message and provide this content we can have a look:

**Describe the bug**
A clear and concise description of what the bug is.

**To Reproduce**
Steps to reproduce the behavior:
1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

**Expected behavior**
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**Screenshots**
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**Desktop (please complete the following information):**
 - OS: [e.g. iOS]
 - Installation package [deb, rpm, snap, AppImage, tar.gz, source...]
 - Version [e.g. 0.1.17]

**Debug**
When possible, please run the application from the terminal using `--webDebug` and try to reproduce the error.

The provide in this section the output from both the terminal and the browser debug console.

teams-for-linux --webDebug --logConfig='{}'


*IMPORTANT:* Ensure that you mask any sensitive information before posting the output.

**Additional context**
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@Moonnz you are also using the pre-release?

[Moonnz]

Yes, i'm using the pre-release too.

My log with webDebug when the crash happen :

[433796:1127/093614.107029:ERROR:CONSOLE(1)] "Request Autofill.enable failed. {"code":-32601,"message":"'Autofill.enable' wasn't found"}", source: devtools://devtools/bundled/core/protocol_client/protocol_client.js (1)
[433796:1127/093614.107087:ERROR:CONSOLE(1)] "Request Autofill.setAddresses failed. {"code":-32601,"message":"'Autofill.setAddresses' wasn't found"}", source: devtools://devtools/bundled/core/protocol_client/protocol_client.js (1)
09:36:14.107 › did-frame-finish-load {} false
[433942:1127/093614.723379:ERROR:gles2_cmd_decoder_passthrough.cc(1053)] [GroupMarkerNotSet(crbug.com/242999)!:A0F02300DC290000]Automatic fallback to software WebGL has been deprecated. Please use the --enable-unsafe-swiftshader flag to opt in to lower security guarantees for trusted content.
09:36:15.551 › did-frame-finish-load {} false
09:36:15.572 › did-frame-finish-load {} false
[433796:1127/093615.735607:ERROR:CONSOLE(1)] "Request Autofill.enable failed. {"code":-32601,"message":"'Autofill.enable' wasn't found"}", source: devtools://devtools/bundled/core/protocol_client/protocol_client.js (1)
[433796:1127/093615.735671:ERROR:CONSOLE(1)] "Request Autofill.setAddresses failed. {"code":-32601,"message":"'Autofill.setAddresses' wasn't found"}", source: devtools://devtools/bundled/core/protocol_client/protocol_client.js (1)
[433796:1127/093615.746156:ERROR:CONSOLE(1)] "Request Autofill.enable failed. {"code":-32601,"message":"'Autofill.enable' wasn't found"}", source: devtools://devtools/bundled/core/protocol_client/protocol_client.js (1)
[433796:1127/093615.746215:ERROR:CONSOLE(1)] "Request Autofill.setAddresses failed. {"code":-32601,"message":"'Autofill.setAddresses' wasn't found"}", source: devtools://devtools/bundled/core/protocol_client/protocol_client.js (1)
09:36:17.336 › did-frame-finish-load {} false
09:36:17.393 › did-frame-finish-load {} false
09:36:18.628 › GetSystemIdleState => IdleTimeout: 300s, IdleTimeoutPollInterval: 10s, ActiveCheckPollInterval: 2s, IdleTime: 0s, IdleState: 'active'
09:36:22.313 › Badge count set to '0'
09:36:26.085 › Badge count set to '0'
09:36:28.629 › GetSystemIdleState => IdleTimeout: 300s, IdleTimeoutPollInterval: 10s, ActiveCheckPollInterval: 2s, IdleTime: 0s, IdleState: 'active'
09:36:29.755 › Badge count set to '0'
[433987:1127/093637.637862:ERROR:sdp_offer_answer.cc(424)] A BUNDLE group contains a codec collision for payload_type='101. All codecs must share the same type, encoding name, clock rate and parameters. (INVALID_PARAMETER)
09:36:38.632 › GetSystemIdleState => IdleTimeout: 300s, IdleTimeoutPollInterval: 10s, ActiveCheckPollInterval: 2s, IdleTime: 0s, IdleState: 'active'
09:36:48.711 › GetSystemIdleState => IdleTimeout: 300s, IdleTimeoutPollInterval: 10s, ActiveCheckPollInterval: 2s, IdleTime: 0s, IdleState: 'active'
[433942:1127/093650.986292:ERROR:shared_image_manager.cc(356)] SharedImageManager::ProduceMemory: Trying to Produce a Memory representation from a non-existent mailbox.
[433942:1127/093650.986791:ERROR:shared_image_manager.cc(356)] SharedImageManager::ProduceMemory: Trying to Produce a Memory representation from a non-existent mailbox.
[433942:1127/093650.986894:ERROR:shared_image_manager.cc(356)] SharedImageManager::ProduceMemory: Trying to Produce a Memory representation from a non-existent mailbox.
[433942:1127/093650.987344:ERROR:shared_image_manager.cc(356)] SharedImageManager::ProduceMemory: Trying to Produce a Memory representation from a non-existent mailbox.
[433942:1127/093650.987404:ERROR:shared_image_manager.cc(356)] SharedImageManager::ProduceMemory: Trying to Produce a Memory representation from a non-existent mailbox.
[433942:1127/093650.987433:ERROR:shared_image_manager.cc(356)] SharedImageManager::ProduceMemory: Trying to Produce a Memory representation from a non-existent mailbox.
[1]    433796 segmentation fault (core dumped)  teams-for-linux --webDebug --logConfig='{}'
[433855:0100/000000.148534:ERROR:zygote_linux.cc(639)] Zygote could not fork: process_type renderer numfds 4 child_pid -1
[433855:0100/000000.148632:ERROR:zygote_linux.cc(671)] write: Broken pipe (32)

And just in case :

9:39:56 ➜  ~ lsb_release -a
No LSB modules are available.
Distributor ID:	Ubuntu
Description:	Ubuntu 24.04.1 LTS
Release:	24.04
Codename:	noble

[IsmaelMartinez]

Hi @Moonnz , that looks like a memory crash. There are a couple of things to try to see if it is only this pre-release changes or if there is anything else in play here:

• I assume this is using snap, can you try with another packaging option? we provide a few.
• Been Ubuntu 24, can you confirm if you got an apparmour profile? (more info in setuid_sandbox_host.cc(163)] The SUID sandbox helper binary was found #1426 (comment))
• I see a couple of suggestions on the logs
  ** Pass the enable-unsafe-swiftshader flag (see the config options on the how) from this message: [433942:1127/093614.723379:ERROR:gles2_cmd_decoder_passthrough.cc(1053)] [GroupMarkerNotSet(crbug.com/242999)!:A0F02300DC290000]Automatic fallback to software WebGL has been deprecated. Please use the --enable-unsafe-swiftshader flag to opt in to lower security guarantees for trusted content.
  ** maybe try --disableGpubecause of that same error.

I suspect this is an electron issue, so looking into their side might also be a good idea. Hope helps!

[IsmaelMartinez]

On top of the previous comment, could you check with the latest pre-release (1.12.3) as it has a bug fix that might sort this problem. Let me know how you get on.

[gwozniak]

On top of the previous comment, could you check with the latest pre-release (1.12.3) as it has a bug fix that might sort this problem. Let me know how you get on.

@IsmaelMartinez - on my side I installed 1.12.3 on Sunday and since then I was participating few meetings with sharing screen - no crash, seems resolved for me :)
Lets @Moonnz confirm and issue could be closed IMHO.

[IsmaelMartinez]

I marked the 1.12.3 as a release, so closing this. We can always re-open if still not working. thanks for the update and glad it is working again for you.