After app is published, a single httpRequest to the notification function take 20 seconds

[lior-lew]

Steps to reproduce

Hi,
I created a Teams app that sends notification to member that installed it. everything worked well until recently.
I tested it in dev, staging, on a different tenant and also Microsoft tested it before they approved it to the store.
after installing the app from the official store, I have noticed that every request might take 20-30 seconds.
There is no logs or anywhere I know I can check it.
I will appreciate any insight on what I can do to check, please node that if I redeploy the app with more debug, my customers that are currently using it will need to reinstall it as deployment revokes access I have.

This is very urgent as I am supposed to send thousands of notification during the holiday period and companies that work with Teams want this feature.

Also, I will appreciate a number on which I can get technical support even if I will need to pay for it. I do not get why I was able to get it from Amazon, slack but not from Microsoft.

Expected behavior

notification using httpRequest (code or cURL) should be fast

Actual behavior

request takes 20-30 seconds and sometime I get I timeout. I do see that the request reached the Azure function

Error details

no errors

[microsoft-github-policy-service]

Hi lior-lew! Thank you for bringing this issue to our attention. We will investigate and if we require further information we will reach out in one business day. Please use this link to escalate if you don't get replies.

Best regards, Teams Platform

[Prasad-MSFT]

Hi @lior-lew, thanks for raising your issue. Since the issue started after the app was installed from the official store, it might be related to the production environment. Ensure that your app's performance is optimized for the production environment. You can also check if there are any differences in the configuration between the staging and production environments.
You can use Azure Application Insights to monitor the performance and diagnose issues.

If you have business critical issue which need immediate attention, please raise a support request here:
https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide&tabs=online