Alarms sometimes not raised

[asadullah1993]

Hi, I'm facing an issue that sometimes my alarms are not raised.
This occurs for both High as well as Low alerts. The images I'll be sharing are of a High Alert, which didn't raise, or was raised, but didn't rearise after snooze.

Any help in resolving this issue would be highly appreciated. Thanks :)

High Value.png

Alert Properties.png

Not Snoozed - But not working.png

These are the logs in descending order of Time.







!

[Navid200]

Looks like you snoozed the alert till 19:34.
After 19:34, your readings have been going down. Is it possible that you have enabled smart snoozing?
You can check under Settings −> Alarms and Alerts −> Glucose Alerts Settings

[asadullah1993]

1. Yes, snoozed till 19:34, but it didn't go off after this time as well.
2. Yes, it's enabled. Should I disable these so that the alarm goes off when the threshold is met?

[Navid200]

What do you mean it didn't go off "as well"?
It did go off once. That's when you snoozed it. So, why do you say as well?

Please read the description (summary) of smart snooze. It states that after you snooze the alert, it will stay snoozed as long as the readings are moving in the right direction.
So, if you want the alert to alert you after the snooze time is over regardless of which direction the readings are headed, you should disable the smart snooze setting.

[asadullah1993]

Yeah, you're right.
Thank you for all the help, Navid.
Hopefully, this fixes it 😊