diff --git a/helpdesk_mgmt_stage_server_action/README.md b/helpdesk_mgmt_stage_server_action/README.md new file mode 100644 index 0000000000..e69de29bb2 diff --git a/helpdesk_mgmt_stage_server_action/README.rst b/helpdesk_mgmt_stage_server_action/README.rst new file mode 100644 index 0000000000..45312dd111 --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/README.rst @@ -0,0 +1,92 @@ +============================ +Helpdesk Stage Server Action +============================ + +.. + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! + !! This file is generated by oca-gen-addon-readme !! + !! changes will be overwritten. !! + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! + !! source digest: sha256:5088a8a0de0750867808606407f0644523fd0ece3129431c36afeb51a3f2e4cd + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! + +.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png + :target: https://odoo-community.org/page/development-status + :alt: Beta +.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png + :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html + :alt: License: AGPL-3 +.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github + :target: https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt_stage_server_action + :alt: OCA/helpdesk +.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png + :target: https://translation.odoo-community.org/projects/helpdesk-17-0/helpdesk-17-0-helpdesk_mgmt_stage_server_action + :alt: Translate me on Weblate +.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png + :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=17.0 + :alt: Try me on Runboat + +|badge1| |badge2| |badge3| |badge4| |badge5| + +This module allows you to execute server actions when a Helpdesk ticket +enters a specific stage. + +**Table of contents** + +.. contents:: + :local: + +Configuration +============= + +- Go to Helpdesk > Configuration > Stages +- Create or select a stage +- Select or create a server action + +Usage +===== + +- Go to Helpdesk +- Select or create a Helpdesk tickets +- Move it to the stage configured before to trigger the execution of + the server action + +Bug Tracker +=========== + +Bugs are tracked on `GitHub Issues `_. +In case of trouble, please check there if your issue has already been reported. +If you spotted it first, help us to smash it by providing a detailed and welcomed +`feedback `_. + +Do not contact contributors directly about support or help with technical issues. + +Credits +======= + +Authors +------- + +* Camptocamp + +Contributors +------------ + +- Bojan Anchev + +Maintainers +----------- + +This module is maintained by the OCA. + +.. image:: https://odoo-community.org/logo.png + :alt: Odoo Community Association + :target: https://odoo-community.org + +OCA, or the Odoo Community Association, is a nonprofit organization whose +mission is to support the collaborative development of Odoo features and +promote its widespread use. + +This module is part of the `OCA/helpdesk `_ project on GitHub. + +You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute. diff --git a/helpdesk_mgmt_stage_server_action/__init__.py b/helpdesk_mgmt_stage_server_action/__init__.py new file mode 100644 index 0000000000..0650744f6b --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/__init__.py @@ -0,0 +1 @@ +from . import models diff --git a/helpdesk_mgmt_stage_server_action/__manifest__.py b/helpdesk_mgmt_stage_server_action/__manifest__.py new file mode 100644 index 0000000000..673fed8e1d --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/__manifest__.py @@ -0,0 +1,14 @@ +# Copyright 2023 Camptocamp SA +# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). +{ + "name": "Helpdesk Stage Server Action", + "summary": "Execute server actions when reaching a Helpdesk ticket stage", + "version": "17.0.1.0.0", + "category": "HelpDesk Service", + "author": "Camptocamp, Odoo Community Association (OCA)", + "website": "https://github.com/OCA/helpdesk", + "depends": ["helpdesk_mgmt"], + "data": ["views/helpdesk_ticket_stage.xml"], + "installable": True, + "license": "AGPL-3", +} diff --git a/helpdesk_mgmt_stage_server_action/models/__init__.py b/helpdesk_mgmt_stage_server_action/models/__init__.py new file mode 100644 index 0000000000..f6ced2e983 --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/models/__init__.py @@ -0,0 +1,2 @@ +from . import helpdesk_ticket_stage +from . import helpdesk_ticket diff --git a/helpdesk_mgmt_stage_server_action/models/helpdesk_ticket.py b/helpdesk_mgmt_stage_server_action/models/helpdesk_ticket.py new file mode 100644 index 0000000000..af39931dc3 --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/models/helpdesk_ticket.py @@ -0,0 +1,43 @@ +# Copyright 2023 Camptocamp SA +# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). + +from odoo import api, models + + +class HelpdeskTicket(models.Model): + _inherit = "helpdesk.ticket" + + @api.model_create_multi + def create(self, vals_list): + records = super().create(vals_list) + for record in records: + action = record.stage_id.action_id + if not action: + continue + context = { + "active_model": self._name, + "active_id": record.id, + "active_ids": records.ids, + } + action.with_context(**context).run() + return records + + def write(self, vals): + records = "stage_id" in vals and self.filtered( + lambda ticket: ticket.stage_id.id != vals.get("stage_id") + ) + if records: + res = super().write(vals) + action = ( + self.env["helpdesk.ticket.stage"].browse(vals["stage_id"]).action_id + ) + if action: + context = { + "active_model": self._name, + "active_id": records.id, + "active_ids": records.ids, + } + action.with_context(**context).run() + else: + res = super().write(vals) + return res diff --git a/helpdesk_mgmt_stage_server_action/models/helpdesk_ticket_stage.py b/helpdesk_mgmt_stage_server_action/models/helpdesk_ticket_stage.py new file mode 100644 index 0000000000..132ff841cc --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/models/helpdesk_ticket_stage.py @@ -0,0 +1,17 @@ +# Copyright 2023 Camptocamp SA +# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). + +from odoo import fields, models + + +class HelpdeskTicketStage(models.Model): + _inherit = "helpdesk.ticket.stage" + + action_id = fields.Many2one( + "ir.actions.server", + string="Server Action", + domain="[('model_id', '=', 'helpdesk.ticket')]", + help="The assigned action will be executed when a ticket is assigned from a " + "different stage to this stage, the context values that will be passed " + "to the action are the model name helpdesk.ticket and the ids of the tickets.", + ) diff --git a/helpdesk_mgmt_stage_server_action/pyproject.toml b/helpdesk_mgmt_stage_server_action/pyproject.toml new file mode 100644 index 0000000000..4231d0cccb --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/pyproject.toml @@ -0,0 +1,3 @@ +[build-system] +requires = ["whool"] +build-backend = "whool.buildapi" diff --git a/helpdesk_mgmt_stage_server_action/readme/CONFIGURE.md b/helpdesk_mgmt_stage_server_action/readme/CONFIGURE.md new file mode 100644 index 0000000000..5ac151fbc6 --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/readme/CONFIGURE.md @@ -0,0 +1,3 @@ +- Go to Helpdesk \> Configuration \> Stages +- Create or select a stage +- Select or create a server action diff --git a/helpdesk_mgmt_stage_server_action/readme/CONTRIBUTORS.md b/helpdesk_mgmt_stage_server_action/readme/CONTRIBUTORS.md new file mode 100644 index 0000000000..2be296829f --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/readme/CONTRIBUTORS.md @@ -0,0 +1 @@ +- Bojan Anchev \<\> diff --git a/helpdesk_mgmt_stage_server_action/readme/DESCRIPTION.md b/helpdesk_mgmt_stage_server_action/readme/DESCRIPTION.md new file mode 100644 index 0000000000..faebb27935 --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/readme/DESCRIPTION.md @@ -0,0 +1,2 @@ +This module allows you to execute server actions when a Helpdesk ticket +enters a specific stage. diff --git a/helpdesk_mgmt_stage_server_action/readme/USAGE.md b/helpdesk_mgmt_stage_server_action/readme/USAGE.md new file mode 100644 index 0000000000..5798481147 --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/readme/USAGE.md @@ -0,0 +1,4 @@ +- Go to Helpdesk +- Select or create a Helpdesk tickets +- Move it to the stage configured before to trigger the execution of the + server action diff --git a/helpdesk_mgmt_stage_server_action/static/description/icon.png b/helpdesk_mgmt_stage_server_action/static/description/icon.png new file mode 100644 index 0000000000..3a0328b516 Binary files /dev/null and b/helpdesk_mgmt_stage_server_action/static/description/icon.png differ diff --git a/helpdesk_mgmt_stage_server_action/static/description/index.html b/helpdesk_mgmt_stage_server_action/static/description/index.html new file mode 100644 index 0000000000..c413662bb3 --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/static/description/index.html @@ -0,0 +1,443 @@ + + + + + +Helpdesk Stage Server Action + + + +
+

Helpdesk Stage Server Action

+ + +

Beta License: AGPL-3 OCA/helpdesk Translate me on Weblate Try me on Runboat

+

This module allows you to execute server actions when a Helpdesk ticket +enters a specific stage.

+

Table of contents

+ +
+

Configuration

+
    +
  • Go to Helpdesk > Configuration > Stages
    • +
  • Create or select a stage
    • +
  • Select or create a server action
    • +
+
+
+

Usage

+
    +
  • Go to Helpdesk
    • +
  • Select or create a Helpdesk tickets
    • +
  • Move it to the stage configured before to trigger the execution of +the server action
    • +
+
+
+

Bug Tracker

+

Bugs are tracked on GitHub Issues. +In case of trouble, please check there if your issue has already been reported. +If you spotted it first, help us to smash it by providing a detailed and welcomed +feedback.

+

Do not contact contributors directly about support or help with technical issues.

+
+
+

Credits

+
+

Authors

+
    +
  • Camptocamp
    • +
+
+ +
+

Maintainers

+

This module is maintained by the OCA.

+ +Odoo Community Association + +

OCA, or the Odoo Community Association, is a nonprofit organization whose +mission is to support the collaborative development of Odoo features and +promote its widespread use.

+

This module is part of the OCA/helpdesk project on GitHub.

+

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

+
+
+
+ + diff --git a/helpdesk_mgmt_stage_server_action/tests/__init__.py b/helpdesk_mgmt_stage_server_action/tests/__init__.py new file mode 100644 index 0000000000..e12b67ce0c --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/tests/__init__.py @@ -0,0 +1 @@ +from . import test_helpdesk_ticket_stage diff --git a/helpdesk_mgmt_stage_server_action/tests/test_helpdesk_ticket_stage.py b/helpdesk_mgmt_stage_server_action/tests/test_helpdesk_ticket_stage.py new file mode 100644 index 0000000000..a4c3b6fb7a --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/tests/test_helpdesk_ticket_stage.py @@ -0,0 +1,123 @@ +# Copyright 2023 Camptocamp SA +# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). + +from odoo.tests.common import RecordCapturer, TransactionCase + +from odoo.addons.base.tests.common import DISABLED_MAIL_CONTEXT + + +class HelpdeskTicketStageServerAction(TransactionCase): + @classmethod + def setUpClass(cls): + super().setUpClass() + cls.env = cls.env(context=dict(cls.env.context, **DISABLED_MAIL_CONTEXT)) + cls.HelpdeskTicket = cls.env["helpdesk.ticket"] + cls.HelpdeskTicketStage = cls.env["helpdesk.ticket.stage"] + cls.HelpdeskTicketTag = cls.env["helpdesk.ticket.tag"] + cls.ServerAction = cls.env["ir.actions.server"] + cls.server_action_helpdesk_ticket = cls.ServerAction.create( + { + "name": "Helpdesk Ticket Server Action", + "model_id": cls.env["ir.model"]._get_id("helpdesk.ticket"), + "crud_model_id": cls.env["ir.model"]._get_id("helpdesk.ticket"), + "value": str(cls.env.user.id), + "update_path": "user_id", + "update_field_id": cls.env["ir.model.fields"]._get_ids( + "helpdesk.ticket" + )["user_id"], + "evaluation_type": "value", + "state": "object_write", + } + ) + cls.helpdesk_ticket_stage_1 = cls.HelpdeskTicketStage.create( + {"name": "Stage 1", "sequence": 1} + ) + cls.helpdesk_ticket_stage_2 = cls.HelpdeskTicketStage.create( + { + "name": "Stage 2", + "action_id": cls.server_action_helpdesk_ticket.id, + "sequence": 2, + } + ) + + def test_helpdesk_ticket_create(self): + self.helpdesk_ticket_1 = self.HelpdeskTicket.create( + { + "name": "Helpdesk Ticket 1", + "stage_id": self.helpdesk_ticket_stage_2.id, + "description": "Helpdesk Ticket Description", + } + ) + self.assertEqual(self.helpdesk_ticket_1.user_id, self.env.user) + + def test_helpdesk_ticket_write(self): + self.helpdesk_ticket_2 = self.HelpdeskTicket.create( + { + "name": "Helpdesk Ticket 2", + "stage_id": self.helpdesk_ticket_stage_1.id, + "description": "Helpdesk Ticket Description", + } + ) + self.helpdesk_ticket_3 = self.HelpdeskTicket.create( + { + "name": "Helpdesk Ticket 3", + "stage_id": self.helpdesk_ticket_stage_1.id, + "description": "Helpdesk Ticket Description", + } + ) + self.assertNotEqual(self.helpdesk_ticket_2.user_id, self.env.user) + self.assertNotEqual(self.helpdesk_ticket_3.user_id, self.env.user) + self.helpdesk_ticket_2.write({"stage_id": self.helpdesk_ticket_stage_2.id}) + self.helpdesk_ticket_3.write({"stage_id": self.helpdesk_ticket_stage_2.id}) + self.assertEqual(self.helpdesk_ticket_2.user_id, self.env.user) + self.assertEqual(self.helpdesk_ticket_3.user_id, self.env.user) + self.helpdesk_ticket_3.write({"user_id": False}) + self.helpdesk_ticket_3.write({"stage_id": self.helpdesk_ticket_stage_2.id}) + self.assertFalse(self.helpdesk_ticket_3.user_id) + + def test_helpdesk_ticket_without_stage(self): + self.helpdesk_ticket_4 = self.HelpdeskTicket.create( + { + "name": "Helpdesk Ticket 4", + "description": "Helpdesk Ticket Description", + } + ) + self.assertFalse(self.helpdesk_ticket_4.user_id) + self.helpdesk_ticket_stage_3 = self.HelpdeskTicketStage.create( + { + "name": "Stage 3", + "sequence": 3, + } + ) + self.helpdesk_ticket_4.write({"stage_id": self.helpdesk_ticket_stage_3.id}) + self.assertFalse(self.helpdesk_ticket_4.user_id) + self.helpdesk_ticket_4.write({"stage_id": self.helpdesk_ticket_stage_2.id}) + self.assertEqual(self.helpdesk_ticket_4.user_id, self.env.user) + + def test_helpdesk_ticket_run_action(self): + create_tag_action = self.ServerAction.create( + { + "model_id": self.env["ir.model"]._get_id("helpdesk.ticket.tag"), + "crud_model_id": self.env["ir.model"]._get_id("helpdesk.ticket.tag"), + "name": "Create new helpdesk tag", + "value": "New helpdesk tag", + "state": "object_create", + } + ) + stage_1 = self.HelpdeskTicketStage.create( + {"name": "Stage 1", "sequence": 1, "action_id": create_tag_action.id} + ) + ticket = self.HelpdeskTicket.create( + { + "name": "Create a tag ticket", + "description": "Ticket Description", + } + ) + self.assertFalse( + self.HelpdeskTicketTag.search([("name", "=", "New helpdesk tag")]).exists() + ) + with RecordCapturer(self.HelpdeskTicketTag, []) as capture: + ticket.write({"stage_id": stage_1.id}) + tag = capture.records + self.assertEqual(1, len(tag)) + self.assertEqual("New helpdesk tag", tag.name) diff --git a/helpdesk_mgmt_stage_server_action/views/helpdesk_ticket_stage.xml b/helpdesk_mgmt_stage_server_action/views/helpdesk_ticket_stage.xml new file mode 100644 index 0000000000..947e458249 --- /dev/null +++ b/helpdesk_mgmt_stage_server_action/views/helpdesk_ticket_stage.xml @@ -0,0 +1,13 @@ + + + + helpdesk.ticket.stage + + + + + + + + + diff --git a/setup/helpdesk_mgmt_stage_server_action/odoo/addons/helpdesk_mgmt_stage_server_action b/setup/helpdesk_mgmt_stage_server_action/odoo/addons/helpdesk_mgmt_stage_server_action new file mode 120000 index 0000000000..f12f97cbf7 --- /dev/null +++ b/setup/helpdesk_mgmt_stage_server_action/odoo/addons/helpdesk_mgmt_stage_server_action @@ -0,0 +1 @@ +../../../../helpdesk_mgmt_stage_server_action \ No newline at end of file diff --git a/setup/helpdesk_mgmt_stage_server_action/setup.py b/setup/helpdesk_mgmt_stage_server_action/setup.py new file mode 100644 index 0000000000..28c57bb640 --- /dev/null +++ b/setup/helpdesk_mgmt_stage_server_action/setup.py @@ -0,0 +1,6 @@ +import setuptools + +setuptools.setup( + setup_requires=['setuptools-odoo'], + odoo_addon=True, +)