QR Code missing from account.orchid.com

[i-tozer]

Describe the bug

I followed the instructional video and noticed that the QR Code does not show on account.orchid.com, even though I can see that there is OXT in my Orchid Account.

Then on the Android Orchid App, instead of scanning the QR code, I tried to paste the Wallet Address (not sure if this is correct), to which I recieve the following error notification: "Invalid Code: The code you pasted does not contain a valid account configuration".

So then I tried to create a custom account with the same Wallet address, and the app says I have 0 OXT.

To Reproduce
Steps to reproduce the behavior:

1. Create a MetaMask wallet. Create a new account in the wallet.
2. Send ETH and OXT to the account.
3. Go to account.orchid.com
4. Add funds
5. Confirm the 2 initiation transactions.
6. Wait until, "Your Orchid Account is funded and ready to go!"
7. Go to More > Info.

The QR Code is missing. Also the Wallet Address and Signer Address's are the same - though I'm not sure if this should be the case.

** I've tried on Chrome, Brave, and Firefox on Desktop and Mobile, and haven't had any success.

8. Download Orchid Android App
9. Add Hop > Link Orchid Account > Paste in Wallet Address
10. Add Hop > Create a Custom Account > Paste in Wallet Address.

Expected behavior
I expect the QR code to appear so that I can scan it via the Orchid Android App.

Screenshots

Device information:

Laptop

• Device: MacBook Pro (Retina, 15-inch, Mid 2015)
• OS: MacOS Catalina 10.15.4

Mobile

• Device: Huawei Pro Lite 20 (ane-lx1)
• OS: Android version 9

Additional context

The only difference between the two addresses I can see is the case, but my understanding is that Eth address are case-insensitive.

[dereksilva]

Hey there, just wanted to let you know that we are aware of this and the team is working to resolve.

[Kavelaa]

Hey there, just wanted to let you know that we are aware of this and the team is working to resolve.

Hello, in my country, I can't get Orchid app on App Store, what can i do to get macos orchid app?

[dereksilva]

@Kavelaa The macOS App Store is currently the only way to access the macOS app.

[ServePeak]

The QR Code is still missing. Would this not be a high priority bug? Gas is expensive and the instructions on the main page are not working, making people waste money.

[dereksilva]

@ServePeak The QR code is stored in the browser's offline storage or cache, so if that gets wiped there is no way to retrieve it. We can't go back and reproduce the QR code without having the signer key.

The best thing you can do is withdraw your OXT and make a new account using the new version of the dApp, which is far more explicit about what users should do about backing up their hop configuration and QR code.