Error: Unsupported Device Type for NDI TrackStar (Ascension3DG)

[Karl-Philippe]

Hi,

I am trying to acquire the tracking stream from an NDI TrackStar (device type: Ascension3DG), but I am getting the following error:

|ERROR|010.569000|SERVER> Unknown device type: Ascension3DG. Supported devices: 3dConnexion, AuroraTracker, BkProFocusOem, ChRobotics, Epiphan, FakeTracker, GenericSerialDevice, ICCapturing, ImageProcessor, IntelRealSense, Microchip, MmfVideo, NDITracker, NoiseVideo, OpenCVVideo, OpenIGTLinkTracker, OpenIGTLinkVideo, OptiTrack, OpticalMarkerTracker, PhidgetSpatial, PolarisTracker, SavedDataSource, UsSimulator, VFWVideo, VirtualBufferedCapture, VirtualCapture, VirtualDiscCapture, VirtualMixer, VirtualSwitcher, VirtualTextRecognizer, VirtualVolumeReconstructor, WitMotionTracker| in :\D\PSNP64b\PlusLib\src\PlusDataCollection\vtkPlusDeviceFactory.cxx(430)
|ERROR|010.584000|SERVER> Unable to create device: Ascension3DG| in :\D\PSNP64b\PlusLib\src\PlusDataCollection\vtkPlusDataCollector.cxx(120)
|WARNING|010.584000|SERVER> No output channels defined. Unable to locate any for data collection.| in :\D\PSNP64b\PlusLib\src\PlusDataCollection\vtkPlusDataCollector.cxx(161)
|ERROR|010.584000|SERVER> Device TrackerDevice does not exist.| in :\D\PSNP64b\PlusLib\src\PlusDataCollection\vtkPlusDataCollector.cxx(176)
|ERROR|010.585000|SERVER> Datacollector failed to read configuration| in :\D\PSNP64b\PlusLib\src\PlusDataCollection\vtkPlusDataCollector.cxx(248)
|ERROR|010.585000|SERVER> Datacollector failed to read configuration| in :\D\PSNP64b\PlusLib\src\PlusServer\Tools\PlusServer.cxx(87)
|ERROR|010.672000| Server stopped unexpectedly. Return code: 1| in E:\D\PSNP64b\PlusApp\PlusServerLauncher\PlusServerLauncherMainWindow.cxx(864)
|INFO|010.672000| Disconnect request successful| in E:\D\PSNP64b\PlusApp\PlusServerLauncher\PlusServerLauncherMainWindow.cxx(632)

Is the TrackStar (version 2) still supported by Plus? I tested Plus-2.9.0.2b6f53e5 - Win64 and Plus-2.8.0.62873a16 - Win64.

I know that I don't have hardware issues because the NDI's Cube application is working fine.

Thanks!

[Sunderlandkyl]

Ascension is not available in 64-bit Plus packages, only 32-bit.

You can find a table listing what devices are included in what packages here: https://plustoolkit.github.io/download.

[Karl-Philippe]

Thanks!