From 7b22d7c90725b624c10f668ce766ebee61c2c576 Mon Sep 17 00:00:00 2001 From: "mintlify[bot]" <109931778+mintlify[bot]@users.noreply.github.com> Date: Mon, 17 Aug 2026 13:09:42 +0000 Subject: [PATCH] fix: repair broken links across API, integrations, messaging, and release notes --- api-reference/messaging/sms-and-rcs-api/introduction.mdx | 4 ++-- api-reference/messaging/sms-and-rcs-api/rcs.mdx | 6 +++--- integrations/chat/amazon-connect.mdx | 2 +- integrations/chat/five9.mdx | 2 +- integrations/chat/nice-cxone.mdx | 2 +- integrations/chat/webex.mdx | 2 +- messaging-channel/sms-and-rcs/rcs.mdx | 4 ++-- ...rcs-campaign-registration-compliance-requirements-us.mdx | 2 +- messaging-channel/sms-and-rcs/sms.mdx | 2 +- releases/notes/24.11.mdx | 2 +- releases/notes/24.12.mdx | 2 +- releases/notes/25.01.mdx | 2 +- releases/notes/25.03.mdx | 2 +- releases/notes/26.05.mdx | 2 +- voice-channel/message-templates.mdx | 2 +- voice-channel/number-availability.mdx | 2 +- 16 files changed, 20 insertions(+), 20 deletions(-) diff --git a/api-reference/messaging/sms-and-rcs-api/introduction.mdx b/api-reference/messaging/sms-and-rcs-api/introduction.mdx index 5941aee1..0f88b8a4 100644 --- a/api-reference/messaging/sms-and-rcs-api/introduction.mdx +++ b/api-reference/messaging/sms-and-rcs-api/introduction.mdx @@ -6,7 +6,7 @@ description: "Send and receive SMS messages through your PolyAI agent." The SMS API lets you programmatically send SMS messages to end users and handle inbound replies through your PolyAI agent. It supports two directions: -- **Outbound** — your system triggers an SMS to a user via the [Send SMS](/api-reference/sms/endpoint/send-sms) endpoint. Each request creates a new conversation session. +- **Outbound** — your system triggers an SMS to a user via the [Send SMS](/api-reference/messaging/sms-and-rcs-api/send-sms) endpoint. Each request creates a new conversation session. - **Inbound** — users reply to an outbound SMS (or message your agent's number directly). The agent handles the conversation automatically over SMS. No API calls are needed from your side. ## Prerequisites @@ -82,7 +82,7 @@ When a user sends an SMS to one of your provisioned Twilio numbers: | **New user** | A new conversation session is created. The agent's start function runs with `conv.channel_type = "sms"`. | | **Active session exists** | The message is added to the existing conversation. The agent continues where it left off. | | **Previous session timed out** | A new session is created. | -| **Reply to an outbound SMS** | The message is added to the session created by the [Send SMS](/api-reference/sms/endpoint/send-sms) endpoint. The outbound message is part of the conversation context. | +| **Reply to an outbound SMS** | The message is added to the session created by the [Send SMS](/api-reference/messaging/sms-and-rcs-api/send-sms) endpoint. The outbound message is part of the conversation context. | ### Inactivity timeout diff --git a/api-reference/messaging/sms-and-rcs-api/rcs.mdx b/api-reference/messaging/sms-and-rcs-api/rcs.mdx index 7a68b1d8..80e600d7 100644 --- a/api-reference/messaging/sms-and-rcs-api/rcs.mdx +++ b/api-reference/messaging/sms-and-rcs-api/rcs.mdx @@ -37,7 +37,7 @@ Handoff is supported on RCS, in the same way as SMS. See [Chat handoff integrati ## Sending messages to customers (outbound) -Outbound RCS messages work the same way as [outbound SMS](/api-reference/sms/endpoint/send-sms), with two differences: +Outbound RCS messages work the same way as [outbound SMS](/api-reference/messaging/sms-and-rcs-api/send-sms), with two differences: - You must pass the Twilio Messaging Service SID for your RCS sender in the `messaging_service_sid` field. - The recipient's number in `user_number` must be prefixed with `rcs:`. @@ -207,6 +207,6 @@ The possible cases are: ## Related -- [SMS API](/api-reference/sms/introduction) -- [Send an outbound SMS](/api-reference/sms/endpoint/send-sms) +- [SMS API](/api-reference/messaging/sms-and-rcs-api/introduction) +- [Send an outbound SMS](/api-reference/messaging/sms-and-rcs-api/send-sms) - [Chat handoff integrations](/integrations/chat/introduction) \ No newline at end of file diff --git a/integrations/chat/amazon-connect.mdx b/integrations/chat/amazon-connect.mdx index 66fa56fe..d7e3184e 100644 --- a/integrations/chat/amazon-connect.mdx +++ b/integrations/chat/amazon-connect.mdx @@ -79,7 +79,7 @@ If you see `ResourceNotFoundException`, the region is almost certainly wrong – All chat handoff integrations and the shared payload shape. - + Wire a function into a Knowledge topic. diff --git a/integrations/chat/five9.mdx b/integrations/chat/five9.mdx index f4db1cfb..75c91cc8 100644 --- a/integrations/chat/five9.mdx +++ b/integrations/chat/five9.mdx @@ -68,7 +68,7 @@ If the conversation never reaches Five9, check that the inbound campaign is **Ru All chat handoff integrations and the shared payload shape. - + Wire a function into a Knowledge topic. diff --git a/integrations/chat/nice-cxone.mdx b/integrations/chat/nice-cxone.mdx index c963de22..35ebb328 100644 --- a/integrations/chat/nice-cxone.mdx +++ b/integrations/chat/nice-cxone.mdx @@ -62,7 +62,7 @@ If the conversation never reaches CXone, double-check **Integrations > NICE CXon All chat handoff integrations and the shared payload shape. - + Wire a function into a Knowledge topic. diff --git a/integrations/chat/webex.mdx b/integrations/chat/webex.mdx index 8567f4a5..757456e7 100644 --- a/integrations/chat/webex.mdx +++ b/integrations/chat/webex.mdx @@ -57,7 +57,7 @@ If the conversation never reaches Webex, check the Bring Your Own Channel config All chat handoff integrations and the shared payload shape. - + Wire a function into a Knowledge topic. diff --git a/messaging-channel/sms-and-rcs/rcs.mdx b/messaging-channel/sms-and-rcs/rcs.mdx index 4d0c6364..b124f5c1 100644 --- a/messaging-channel/sms-and-rcs/rcs.mdx +++ b/messaging-channel/sms-and-rcs/rcs.mdx @@ -96,11 +96,11 @@ One configuration powers voice, web chat, SMS, and RCS. Persistent memory travel Two-way SMS messaging on the same agent brain as voice and chat. - + Send outbound SMS messages through the PolyAI outbound webhook API. - + Send rich RCS messages with media, carousels, and SMS fallback. diff --git a/messaging-channel/sms-and-rcs/sms-and-rcs-campaign-registration-compliance-requirements-us.mdx b/messaging-channel/sms-and-rcs/sms-and-rcs-campaign-registration-compliance-requirements-us.mdx index b2550419..a3e7d34b 100644 --- a/messaging-channel/sms-and-rcs/sms-and-rcs-campaign-registration-compliance-requirements-us.mdx +++ b/messaging-channel/sms-and-rcs/sms-and-rcs-campaign-registration-compliance-requirements-us.mdx @@ -91,7 +91,7 @@ Every country in the table below shares the same baseline: opt-in consent before Rich, branded messaging over the RCS channel with SMS fallback. - + Send outbound SMS messages through the PolyAI outbound webhook API. diff --git a/messaging-channel/sms-and-rcs/sms.mdx b/messaging-channel/sms-and-rcs/sms.mdx index abf8745c..a3ebd983 100644 --- a/messaging-channel/sms-and-rcs/sms.mdx +++ b/messaging-channel/sms-and-rcs/sms.mdx @@ -181,7 +181,7 @@ Conversation lifecycle controls for inactivity timeout, end-of-conversation logi ## Related pages - + Send outbound SMS messages through the PolyAI outbound webhook API. diff --git a/releases/notes/24.11.mdx b/releases/notes/24.11.mdx index bb4e5fde..cc5d2443 100644 --- a/releases/notes/24.11.mdx +++ b/releases/notes/24.11.mdx @@ -10,7 +10,7 @@ Expand the items for details: -Builders can now easily upgrade [SMS](/messaging-channel/sms) templates into advanced, customizable [functions](/tools/introduction) to support complex use cases. +Builders can now easily upgrade [SMS](/messaging-channel/sms-and-rcs/sms) templates into advanced, customizable [functions](/tools/introduction) to support complex use cases. ![calling](/images/release-notes/2411/convert-sms.png) diff --git a/releases/notes/24.12.mdx b/releases/notes/24.12.mdx index 3ad8ec65..8a2adf05 100644 --- a/releases/notes/24.12.mdx +++ b/releases/notes/24.12.mdx @@ -19,7 +19,7 @@ Expand the items for details: Use variants to manage [Knowledge](/knowledge/faqs/introduction) content for multiple locations in a single agent, and use one agent to handle enquiries about a business with outlets in different timezones, legal jurisdictions, or tax codes. -Each variant has content for custom attributes like phone numbers, addresses, and opening hours. You can use variants and variables in [SMS](/messaging-channel/sms), +Each variant has content for custom attributes like phone numbers, addresses, and opening hours. You can use variants and variables in [SMS](/messaging-channel/sms-and-rcs/sms), [functions](/tools/introduction), and [Knowledge](/knowledge/faqs/introduction) entries, with the `${variant_foo}` format: > Imagine you have an attribute `site_number`, your SMS content field would be: diff --git a/releases/notes/25.01.mdx b/releases/notes/25.01.mdx index 6d377cb3..628464e8 100644 --- a/releases/notes/25.01.mdx +++ b/releases/notes/25.01.mdx @@ -80,7 +80,7 @@ End functions allow unconditional function calls at the conclusion of conversati **Use Cases:** - **Data logging:** Save conversation details to a [CRM](/integrations/introduction). -- **Task automation:** Trigger workflows or send follow-up [SMS](/messaging-channel/sms). +- **Task automation:** Trigger workflows or send follow-up [SMS](/messaging-channel/sms-and-rcs/sms). Visit the full [End Function](/tools/end-tool) page for implementation details. diff --git a/releases/notes/25.03.mdx b/releases/notes/25.03.mdx index 7ee61f3d..ae6e21dd 100644 --- a/releases/notes/25.03.mdx +++ b/releases/notes/25.03.mdx @@ -86,7 +86,7 @@ SMS messages are now triggered **inline** during [function](/tools/introduction) -The Knowledge search bar now fully indexes action keywords like [SMS](/messaging-channel/sms), [handoff](/voice-channel/handoffs), [function](/tools/introduction), and [variant](/knowledge/variants/introduction). +The Knowledge search bar now fully indexes action keywords like [SMS](/messaging-channel/sms-and-rcs/sms), [handoff](/voice-channel/handoffs), [function](/tools/introduction), and [variant](/knowledge/variants/introduction). **What's new:** - These terms are now searchable across the Knowledge area. diff --git a/releases/notes/26.05.mdx b/releases/notes/26.05.mdx index 61367643..52fbc710 100644 --- a/releases/notes/26.05.mdx +++ b/releases/notes/26.05.mdx @@ -29,7 +29,7 @@ When an SMS conversation goes idle and the session times out due to inactivity, This applies only to abandoned (timed-out) sessions. Conversations that end naturally or because the user explicitly leaves are unchanged. -See [SMS overview → Session timeouts](/messaging-channel/sms#session-timeouts) for details. +See the [SMS overview](/messaging-channel/sms-and-rcs/sms) for details. diff --git a/voice-channel/message-templates.mdx b/voice-channel/message-templates.mdx index 95154c2a..25dd08ad 100644 --- a/voice-channel/message-templates.mdx +++ b/voice-channel/message-templates.mdx @@ -232,7 +232,7 @@ The notification is sent automatically and does not require configuration. It us Connect your Twilio account to enable SMS. - + Send SMS programmatically and open reply-enabled sessions. diff --git a/voice-channel/number-availability.mdx b/voice-channel/number-availability.mdx index 15f0c7cd..0b2e8ed2 100644 --- a/voice-channel/number-availability.mdx +++ b/voice-channel/number-availability.mdx @@ -140,7 +140,7 @@ Before going live with 2-way SMS in any country: Set up Twilio, create templates, and send SMS from your agent. - + Send SMS programmatically and open reply-enabled sessions.