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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0, viewport-fit=cover">
<meta name="apple-mobile-web-app-capable" content="yes">
<meta name="apple-mobile-web-app-status-bar-style" content="black-translucent">
<title>WordAI Support Documentation</title>
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/* iPad (768-1023px) */
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.section a {
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.language-toggle button {
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</style>
</head>
<body>
<div class="language-toggle">
<button id="lang-en" class="active" onclick="switchLanguage('en')">English</button>
<button id="lang-zh" onclick="switchLanguage('zh')">中文</button>
</div>
<div class="header">
<div class="header-inner">
<h1 id="header-title">Welcome to WordAI Support Documentation</h1>
<p id="header-subtitle">Your comprehensive guide to using WordAI</p>
</div>
</div>
<div class="container">
<div class="content">
<!-- English Content -->
<div id="content-en">
<div class="section">
<h2>Welcome to WordAI Support Documentation</h2>
<p>This comprehensive guide is designed to help you navigate and make the most out of the WordAI iOS app. Whether you're a new user or looking to explore advanced features, this document provides step-by-step instructions and answers to common questions.</p>
</div>
<div class="section">
<h2>1. Contacting Support</h2>
<p>For further assistance, technical support, or to report issues, please contact our support team:</p>
<div class="contact-info">
<p><strong>Support Email:</strong> <a href="mailto:raycarllei@gmail.com">raycarllei@gmail.com</a></p>
<p><strong>Response Time:</strong> We aim to respond to all inquiries within 24-48 hours during business days.</p>
</div>
<p>When contacting support, please include:</p>
<ul>
<li>Your device model and iOS version</li>
<li>App version (found in Settings)</li>
<li>Description of the issue or question</li>
<li>Screenshots if applicable</li>
</ul>
</div>
<div class="section">
<h2>2. Terms of Service</h2>
<p>By using WordAI, you agree to use the service responsibly and in accordance with applicable laws. The app is provided "as is" without warranties of any kind. We reserve the right to modify or discontinue features at any time.</p>
</div>
<div class="section">
<p><strong>Thank you for choosing WordAI!</strong> We hope this support documentation helps you make the most out of your language learning journey. If you have suggestions for improving the app or this documentation, we'd love to hear from you.</p>
</div>
<div class="privacy-section">
<h2>Privacy Policy</h2>
<p><strong>Last Updated:</strong> January 2025</p>
<p><strong>Effective Date:</strong> January 2025</p>
<h3>1. Introduction</h3>
<p>WordAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). This policy complies with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and other federal and state privacy regulations.</p>
<p>By using WordAI, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our App.</p>
<h3>2. Information We Collect</h3>
<h4>2.1 Personal Information</h4>
<p>We collect the following categories of personal information:</p>
<ul>
<li><strong>Account Information:</strong> Email address, authentication credentials (when you create an account using email/password)</li>
<li><strong>Account Identifiers:</strong> User ID, account creation timestamp, last login timestamp</li>
<li><strong>Third-Party Account Information:</strong> When you sign in using Google, Apple, or GitHub, we receive basic profile information (name, email) as provided by those services</li>
</ul>
<h4>2.2 Usage Information</h4>
<ul>
<li><strong>Vocabulary Searches:</strong> Words and phrases you search for in the app (processed in real-time, not stored)</li>
<li><strong>App Preferences:</strong> Language settings, starred words, and other user preferences</li>
<li><strong>Device Information:</strong> Device type, operating system version, app version (for technical support and app improvement)</li>
</ul>
<h4>2.3 Automatically Collected Information</h4>
<ul>
<li><strong>Crash Reports:</strong> Error logs and crash reports (via Firebase Crashlytics) to help us improve app stability</li>
<li><strong>Performance Data:</strong> App performance metrics (via Firebase Performance) to optimize user experience</li>
</ul>
<h3>3. How We Use Your Information</h3>
<p>We use the collected information for the following business purposes:</p>
<ul>
<li><strong>Service Delivery:</strong> To provide vocabulary definitions, translations, and language learning features</li>
<li><strong>Account Management:</strong> To create and manage your account, authenticate your identity, and provide account-related services</li>
<li><strong>Service Improvement:</strong> To analyze usage patterns, improve app functionality, and develop new features</li>
<li><strong>Technical Support:</strong> To respond to your inquiries, troubleshoot issues, and provide customer support</li>
<li><strong>Security:</strong> To detect, prevent, and address technical issues, fraud, or security threats</li>
<li><strong>Legal Compliance:</strong> To comply with applicable laws, regulations, and legal processes</li>
</ul>
<h3>4. How We Collect Data</h3>
<p>We collect information through the following methods:</p>
<ul>
<li><strong>Directly from You:</strong> When you create an account, use search features, or contact support</li>
<li><strong>Third-Party Authentication Services:</strong> Google Sign-In, Apple Sign-In, and GitHub Sign-In (we receive only the information you authorize these services to share)</li>
<li><strong>Automated Technologies:</strong> Through Firebase services (Authentication, Crashlytics, Performance) and app analytics</li>
<li><strong>OpenAI API:</strong> When you search for word definitions, your search query is sent to OpenAI's API to retrieve vocabulary meanings. OpenAI processes this data according to their privacy policy.</li>
</ul>
<h3>5. Data Storage and Retention</h3>
<ul>
<li><strong>Account Data:</strong> Stored securely using Firebase Authentication and Firestore. We retain account information until you delete your account.</li>
<li><strong>Search Queries:</strong> Vocabulary search terms are processed in real-time and are not stored or retained by our systems.</li>
<li><strong>Local Data:</strong> Starred words and preferences are stored locally on your device and synced to your account when signed in.</li>
<li><strong>Crash Reports:</strong> Retained for up to 90 days for troubleshooting purposes.</li>
</ul>
<h3>6. Data Sharing and Disclosure</h3>
<h4>6.1 What information we share with Firebase, Google, Apple, and OpenAI</h4>
<p>WordAI uses the following third-party services. Here is what information is shared with each:</p>
<ul>
<li><strong>Firebase (Google)</strong> — We use Firebase for sign-in, database, crash reports, and performance. With Firebase/Google we may share: <strong>email address</strong> (if you sign up with email), <strong>user ID</strong>, <strong>device/OS and app version</strong>, and <strong>crash/performance logs</strong>. Firebase’s use of data is governed by <a href="https://firebase.google.com/support/privacy" target="_blank" rel="noopener noreferrer">Firebase/Google Privacy</a> and <a href="https://policies.google.com/privacy" target="_blank" rel="noopener noreferrer">Google Privacy Policy</a>.</li>
<li><strong>Google Sign-In</strong> — If you choose “Continue with Google,” we receive from Google only what you consent to (typically <strong>email</strong> and optionally <strong>display name</strong>). We use this to create or link your WordAI account. We do not receive your Google password.</li>
<li><strong>Apple Sign-In</strong> — If you choose “Continue with Apple,” we receive from Apple only an <strong>anonymous identifier</strong> and, if you allow it, a <strong>relay email</strong> or <strong>name</strong>. We use this to create or link your WordAI account. Apple’s handling of data is described in <a href="https://support.apple.com/HT210318" target="_blank" rel="noopener noreferrer">Sign in with Apple privacy</a> and <a href="https://www.apple.com/legal/privacy/" target="_blank" rel="noopener noreferrer">Apple Privacy Policy</a>.</li>
<li><strong>OpenAI</strong> — When you use word definitions, translations, or example sentences, we send to OpenAI only: the <strong>English word(s)</strong> you query and the <strong>prompt content</strong> used to generate the response (e.g. language or context like “college level”). We do <strong>not</strong> send your account ID, name, email, or device identifiers. As of March 1, 2023, data sent to the OpenAI API is not used to train or improve OpenAI models unless you explicitly opt in. For details and OpenAI’s privacy practices, see: <a href="https://developers.openai.com/api/docs/guides/your-data" target="_blank" rel="noopener noreferrer">Data controls (Your data)</a> and <a href="https://openai.com/policies/privacy-policy" target="_blank" rel="noopener noreferrer">OpenAI Privacy Policy</a>.</li>
</ul>
<p>Other providers (e.g. RevenueCat for in-app purchases, if used) receive only what is necessary to provide their service.</p>
<h4>6.2 Third-Party Service Providers (summary)</h4>
<p>We share information with the following categories of third-party service providers who assist in operating our App:</p>
<ul>
<li><strong>Firebase (Google):</strong> Authentication, database storage, crash reporting, and performance monitoring</li>
<li><strong>OpenAI:</strong> Processing vocabulary search queries and retrieving word definitions (see 6.1 above)</li>
<li><strong>RevenueCat:</strong> Managing in-app purchases and subscriptions (if applicable)</li>
</ul>
<p>These service providers are contractually obligated to use your information only for the purposes we specify and in accordance with this Privacy Policy.</p>
<h4>6.3 No Sale of Personal Information</h4>
<p><strong>We do not sell, rent, or trade your personal information to third parties for their marketing purposes.</strong> We do not share your personal information with third parties except as described in this policy.</p>
<h4>6.4 Legal Requirements</h4>
<p>We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.</p>
<h3>7. Your Privacy Rights (CCPA and Other U.S. Laws)</h3>
<p>If you are a California resident or a resident of other states with similar privacy laws, you have the following rights:</p>
<ul>
<li><strong>Right to Know:</strong> Request information about the categories and specific pieces of personal information we collect, use, and disclose</li>
<li><strong>Right to Delete:</strong> Request deletion of your personal information (subject to certain exceptions)</li>
<li><strong>Right to Correct:</strong> Request correction of inaccurate personal information</li>
<li><strong>Right to Opt-Out:</strong> Opt-out of the sale or sharing of personal information (we do not sell your information)</li>
<li><strong>Right to Non-Discrimination:</strong> Exercise your privacy rights without discrimination</li>
</ul>
<p><strong>To exercise these rights, please contact us at:</strong> <a href="mailto:raycarllei@gmail.com">raycarllei@gmail.com</a></p>
<p>We will respond to your request within 45 days as required by law. We may need to verify your identity before processing your request.</p>
<h3>8. Data Security</h3>
<p>We implement reasonable security measures to protect your personal information, including:</p>
<ul>
<li>Encryption of data in transit and at rest</li>
<li>Secure authentication through Firebase</li>
<li>Regular security assessments and updates</li>
<li>Access controls and employee training</li>
</ul>
<p>However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.</p>
<h3>9. International Users</h3>
<p>WordAI is operated from the United States. If you are using the App from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.</p>
<h3>10. Changes to This Privacy Policy</h3>
<p>We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the App after such changes constitutes acceptance of the updated policy.</p>
<h3>11. Contact Us</h3>
<p>If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:</p>
<div class="contact-info">
<p><strong>Email:</strong> <a href="mailto:raycarllei@gmail.com">raycarllei@gmail.com</a></p>
<p><strong>Subject Line:</strong> Privacy Policy Inquiry</p>
</div>
</div>
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<h2>欢迎使用WordAI支持文档</h2>
<p>本综合指南旨在帮助您熟悉并充分利用WordAI iOS应用程序。无论您是新手还是希望探索高级功能，本文档都提供了详细的步骤说明和常见问题解答。</p>
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<div class="section">
<h2>1. 联系支持</h2>
<p>如需进一步帮助、技术支持或报告问题，请联系我们的支持团队：</p>
<div class="contact-info">
<p><strong>支持邮箱：</strong> <a href="mailto:raycarllei@gmail.com">raycarllei@gmail.com</a></p>
<p><strong>响应时间：</strong> 我们致力于在工作日的24-48小时内回复所有询问。</p>
</div>
<p>联系支持时，请包括：</p>
<ul>
<li>您的设备型号和iOS版本</li>
<li>应用版本（在设置中查找）</li>
<li>问题或问题的描述</li>
<li>如适用，请提供截图</li>
</ul>
</div>
<div class="section">
<h2>2. 服务条款</h2>
<p>使用WordAI即表示您同意负责任地使用服务并遵守适用法律。应用按"原样"提供，不提供任何形式的保证。我们保留随时修改或停止功能的权利。</p>
</div>
<div class="section">
<p><strong>感谢您选择WordAI！</strong> 我们希望本支持文档能帮助您充分利用语言学习之旅。如果您有改进应用或本文档的建议，我们很乐意听取您的意见。</p>
</div>
<div class="privacy-section">
<h2>隐私政策</h2>
<p><strong>最后更新：</strong> 2025年1月</p>
<p><strong>生效日期：</strong> 2025年1月</p>
<h3>1. 简介</h3>
<p>WordAI（"我们"、"我们的"或"我们"）致力于保护您的隐私。本隐私政策说明我们在您使用我们的移动应用程序（"应用"）时如何收集、使用、披露和保护您的信息。本政策符合适用的美国隐私法律，包括《加州消费者隐私法》（CCPA）和其他联邦和州隐私法规。</p>
<p>使用WordAI即表示您同意本政策中描述的数据做法。如果您不同意本政策，请不要使用我们的应用。</p>
<h3>2. 我们收集的信息</h3>
<h4>2.1 个人信息</h4>
<p>我们收集以下类别的个人信息：</p>
<ul>
<li><strong>账户信息：</strong> 邮箱地址、身份验证凭据（当您使用邮箱/密码创建账户时）</li>
<li><strong>账户标识符：</strong> 用户ID、账户创建时间戳、最后登录时间戳</li>
<li><strong>第三方账户信息：</strong> 当您使用Google、Apple或GitHub登录时，我们会收到这些服务提供的基本个人资料信息（姓名、邮箱）</li>
</ul>
<h4>2.2 使用信息</h4>
<ul>
<li><strong>词汇搜索：</strong> 您在应用中搜索的词汇和短语（实时处理，不存储）</li>
<li><strong>应用偏好：</strong> 语言设置、收藏词汇和其他用户偏好</li>
<li><strong>设备信息：</strong> 设备类型、操作系统版本、应用版本（用于技术支持和应用改进）</li>
</ul>
<h4>2.3 自动收集的信息</h4>
<ul>
<li><strong>崩溃报告：</strong> 错误日志和崩溃报告（通过Firebase Crashlytics）以帮助我们提高应用稳定性</li>
<li><strong>性能数据：</strong> 应用性能指标（通过Firebase Performance）以优化用户体验</li>
</ul>
<h3>3. 我们如何使用您的信息</h3>
<p>我们将收集的信息用于以下商业目的：</p>
<ul>
<li><strong>服务交付：</strong> 提供词汇定义、翻译和语言学习功能</li>
<li><strong>账户管理：</strong> 创建和管理您的账户，验证您的身份，并提供账户相关服务</li>
<li><strong>服务改进：</strong> 分析使用模式，改进应用功能，并开发新功能</li>
<li><strong>技术支持：</strong> 回应您的询问，排除故障，并提供客户支持</li>
<li><strong>安全：</strong> 检测、预防和解决技术问题、欺诈或安全威胁</li>
<li><strong>法律合规：</strong> 遵守适用的法律、法规和法律程序</li>
</ul>
<h3>4. 我们如何收集数据</h3>
<p>我们通过以下方法收集信息：</p>
<ul>
<li><strong>直接从您：</strong> 当您创建账户、使用搜索功能或联系支持时</li>
<li><strong>第三方身份验证服务：</strong> Google登录、Apple登录和GitHub登录（我们仅收到您授权这些服务共享的信息）</li>
<li><strong>自动化技术：</strong> 通过Firebase服务（身份验证、Crashlytics、Performance）和应用分析</li>
<li><strong>OpenAI API：</strong> 当您搜索词汇定义时，您的搜索查询会发送到OpenAI的API以检索词汇含义。OpenAI根据其隐私政策处理此数据。</li>
</ul>
<h3>5. 数据存储和保留</h3>
<ul>
<li><strong>账户数据：</strong> 使用Firebase身份验证和Firestore安全存储。我们保留账户信息直到您删除账户。</li>
<li><strong>搜索查询：</strong> 词汇搜索词实时处理，我们的系统不存储或保留。</li>
<li><strong>本地数据：</strong> 收藏词汇和偏好存储在您的设备本地，并在登录时同步到您的账户。</li>
<li><strong>崩溃报告：</strong> 保留最多90天用于故障排除。</li>
</ul>
<h3>6. 数据共享和披露</h3>
<h4>6.1 我们向 Firebase、Google、Apple 和 OpenAI 共享哪些信息</h4>
<p>WordAI 使用以下第三方服务。与各服务共享的信息如下：</p>
<ul>
<li><strong>Firebase（Google）</strong> — 我们使用 Firebase 进行登录、数据库、崩溃报告和性能统计。与 Firebase/Google 可能共享：<strong>电子邮箱</strong>（若使用邮箱注册）、<strong>用户 ID</strong>、<strong>设备/系统及应用版本</strong>、以及<strong>崩溃/性能日志</strong>。Firebase 对数据的使用受 <a href="https://firebase.google.com/support/privacy" target="_blank" rel="noopener noreferrer">Firebase/Google 隐私说明</a> 与 <a href="https://policies.google.com/privacy" target="_blank" rel="noopener noreferrer">Google 隐私政策</a> 约束。</li>
<li><strong>Google 登录</strong> — 若您选择「使用 Google 继续」，我们仅从 Google 获得您授权提供的信息（通常为<strong>邮箱</strong>，以及可选的<strong>显示名称</strong>），用于创建或关联您的 WordAI 账户。我们不会收到您的 Google 密码。</li>
<li><strong>Apple 登录</strong> — 若您选择「使用 Apple 继续」，我们仅从 Apple 获得<strong>匿名标识符</strong>，以及（若您允许）<strong>转发邮箱</strong>或<strong>姓名</strong>，用于创建或关联您的 WordAI 账户。Apple 对数据的处理见 <a href="https://support.apple.com/HT210318" target="_blank" rel="noopener noreferrer">通过 Apple 登录的隐私说明</a> 与 <a href="https://www.apple.com/legal/privacy/" target="_blank" rel="noopener noreferrer">Apple 隐私政策</a>。</li>
<li><strong>OpenAI</strong> — 当您使用词汇释义、翻译或例句等功能时，我们仅向 OpenAI 发送：您查询的<strong>英文单词</strong>以及用于生成结果的<strong>提示内容</strong>（如语言或「大学程度」等语境）。我们<strong>不会</strong>发送您的账户 ID、姓名、邮箱或设备标识。自 2023 年 3 月 1 日起，发送至 OpenAI API 的数据不会用于训练或改进其模型（除非您主动选择加入）。详情及 OpenAI 的隐私实践请参阅：<a href="https://developers.openai.com/api/docs/guides/your-data" target="_blank" rel="noopener noreferrer">数据控制（您的数据）</a> 与 <a href="https://openai.com/policies/privacy-policy" target="_blank" rel="noopener noreferrer">OpenAI 隐私政策</a>。</li>
</ul>
<p>其他服务商（如用于应用内购买的 RevenueCat，若使用）仅会收到提供服务所必需的信息。</p>
<h4>6.2 第三方服务提供商（概要）</h4>
<p>我们与以下类别的第三方服务提供商共享信息，以协助运营本应用：</p>
<ul>
<li><strong>Firebase（Google）：</strong> 身份验证、数据库存储、崩溃报告与性能监控</li>
<li><strong>OpenAI：</strong> 处理词汇搜索并获取释义（见上文 6.1）</li>
<li><strong>RevenueCat：</strong> 管理应用内购买与订阅（如适用）</li>
</ul>
<p>这些服务提供商有合同义务仅将您的信息用于我们指定的目的，并符合本隐私政策。</p>
<h4>6.3 不出售个人信息</h4>
<p><strong>我们不出售、出租或交易您的个人信息给第三方用于其营销目的。</strong> 除本政策中描述的情况外，我们不与第三方共享您的个人信息。</p>
<h4>6.4 法律要求</h4>
<p>如果法律、法院命令或政府法规要求，或者如果我们认为披露对于保护我们的权利、您的安全或他人的安全是必要的，我们可能会披露您的信息。</p>
<h3>7. 您的隐私权（CCPA和其他美国法律）</h3>
<p>如果您是加州居民或其他具有类似隐私法律的州的居民，您拥有以下权利：</p>
<ul>
<li><strong>知情权：</strong> 请求了解我们收集、使用和披露的个人信息的类别和具体内容</li>
<li><strong>删除权：</strong> 请求删除您的个人信息（受某些例外情况限制）</li>
<li><strong>更正权：</strong> 请求更正不准确的个人信息</li>
<li><strong>选择退出权：</strong> 选择退出个人信息的销售或共享（我们不出售您的信息）</li>
<li><strong>非歧视权：</strong> 在不受歧视的情况下行使您的隐私权</li>
</ul>
<p><strong>要行使这些权利，请联系我们：</strong> <a href="mailto:raycarllei@gmail.com">raycarllei@gmail.com</a></p>
<p>我们将在法律要求的45天内回复您的请求。在处理您的请求之前，我们可能需要验证您的身份。</p>
<h3>8. 数据安全</h3>
<p>我们实施合理的安全措施来保护您的个人信息，包括：</p>
<ul>
<li>传输和静态数据的加密</li>
<li>通过Firebase进行安全身份验证</li>
<li>定期安全评估和更新</li>
<li>访问控制和员工培训</li>
</ul>
<p>但是，通过互联网传输或电子存储的方法都不是100%安全的。虽然我们努力保护您的信息，但我们不能保证绝对安全。</p>
<h3>9. 国际用户</h3>
<p>WordAI从美国运营。如果您从美国境外使用应用，请注意您的信息可能会传输到、存储和处理在我们服务器所在的美国。</p>
<h3>10. 隐私政策的变更</h3>
<p>我们可能会不时更新本隐私政策。我们将通过在此页面上发布新的隐私政策并更新"最后更新"日期来通知您任何重大变更。您在此类变更后继续使用应用即表示接受更新后的政策。</p>
<h3>11. 联系我们</h3>
<p>如果您对本隐私政策或我们的数据做法有疑问、担忧或请求，请联系我们：</p>
<div class="contact-info">
<p><strong>邮箱：</strong> <a href="mailto:raycarllei@gmail.com">raycarllei@gmail.com</a></p>
<p><strong>主题行：</strong> 隐私政策询问</p>
</div>
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