diff --git a/lib/chat_room/cubit/chat_room_cubit.dart b/lib/chat_room/cubit/chat_room_cubit.dart
index ed0f11279..3b3bed2e3 100644
--- a/lib/chat_room/cubit/chat_room_cubit.dart
+++ b/lib/chat_room/cubit/chat_room_cubit.dart
@@ -292,7 +292,8 @@ abstract class ChatRoomCubit extends Cubit<ChatRoomState> {
             helpCenterOptions.customNotification != null &&
             helpCenterOptions.customNotification! &&
             helpCenterOptions.customNotificationRoom != null) {
-          invites.add(helpCenterOptions.customNotificationRoom!);
+          _roomId = await matrixChat
+              .joinRoom(helpCenterOptions.customNotificationRoom!);
         }
       } else {
         //roomIdStoredKey == SecureStorageKeys.chatSupportRoomId
@@ -303,13 +304,12 @@ abstract class ChatRoomCubit extends Cubit<ChatRoomState> {
         } else {
           invites.add(AltMeStrings.matrixChatSupportId);
         }
+        _roomId = await matrixChat.createRoomAndInviteSupport(
+          tokenParameters.thumbprint,
+          invites,
+        );
       }
 
-      _roomId = await matrixChat.createRoomAndInviteSupport(
-        tokenParameters.thumbprint,
-        invites,
-      );
-
       await matrixChat.setRoomIdInStorage(roomIdStoredKey, _roomId!);
       _getUnreadMessageCount();
       await _subscribeToEventsOfRoom();
diff --git a/lib/chat_room/matrix_chat/matrix_chat_impl.dart b/lib/chat_room/matrix_chat/matrix_chat_impl.dart
index 43e7be5ba..9376b65f0 100644
--- a/lib/chat_room/matrix_chat/matrix_chat_impl.dart
+++ b/lib/chat_room/matrix_chat/matrix_chat_impl.dart
@@ -467,6 +467,22 @@ class MatrixChatImpl extends MatrixChatInterface {
     }
   }
 
+  /// join room with [roomName]
+  @override
+  Future<String> joinRoom(String roomName) async {
+    try {
+      if (client == null) {
+        await _initClient();
+      }
+      final roomId = await client!.joinRoom(roomName);
+      await enableRoomEncyption(roomId);
+      return roomId;
+    } catch (e, s) {
+      logger.e('e: $e, s: $s');
+      throw Exception();
+    }
+  }
+
   @override
   String getThumbnail({
     required String url,
diff --git a/lib/chat_room/matrix_chat/matrix_chat_interface.dart b/lib/chat_room/matrix_chat/matrix_chat_interface.dart
index b5e9f6107..f7c9638d3 100644
--- a/lib/chat_room/matrix_chat/matrix_chat_interface.dart
+++ b/lib/chat_room/matrix_chat/matrix_chat_interface.dart
@@ -19,6 +19,7 @@ abstract class MatrixChatInterface {
     String roomName,
     List<String>? invites,
   );
+  Future<String> joinRoom(String roomName);
   Future<void> enableRoomEncyption(String roomId);
   Future<void> handleImageSelection({
     required OnMessageCreated onMessageCreated,
diff --git a/lib/enterprise/cubit/enterprise_cubit.dart b/lib/enterprise/cubit/enterprise_cubit.dart
index c98239979..afcc1eda7 100644
--- a/lib/enterprise/cubit/enterprise_cubit.dart
+++ b/lib/enterprise/cubit/enterprise_cubit.dart
@@ -507,6 +507,16 @@ class EnterpriseCubit extends Cubit<EnterpriseState> {
       //   );
       // }
 
+      final helpCenterOptions = profileSetting.helpCenterOptions;
+
+      if (helpCenterOptions.displayNotification != null &&
+          helpCenterOptions.displayNotification! &&
+          helpCenterOptions.customNotification != null &&
+          helpCenterOptions.customNotification! &&
+          helpCenterOptions.customNotificationRoom != null) {
+        await matrixNotificationCubit.init();
+      }
+
       emit(
         state.copyWith(
           status: AppStatus.success,