diff --git a/docs/RELEASE.md b/docs/RELEASE.md
index fe077872..30e7ccef 100644
--- a/docs/RELEASE.md
+++ b/docs/RELEASE.md
@@ -1,7 +1,7 @@
 # Changelog
 ## [Version: 2.7.1] - 2024-10-15
-【新增】pipeline管理工具集成
-【修复】兼容第三方应用传递 json 内容
+【新增】pipeline管理工具集成  
+【优化】多行文本兼容 JSON、Markdown 格式  
 
 ## [Version: 2.7.0] - 2024-10-10
 【新增】通知人员黑名单过滤  
diff --git a/docs/RELEASE_EN.md b/docs/RELEASE_EN.md
index b1a2716a..41498207 100644
--- a/docs/RELEASE_EN.md
+++ b/docs/RELEASE_EN.md
@@ -1,7 +1,7 @@
 # Changelog
 ## [Version: 2.7.1] - 2024-10-15
-【Feature】Integrated pipeline management tool.
-【Fix】Ensure compatibility for third-party applications transmitting JSON content.  
+【Feature】Integrated pipeline management tool.  
+【Improved】Ensure TEXT compatibility with JSON and Markdown formats.  
 
 
 ## [Version: 2.7.0] - 2024-10-10
diff --git a/itsm/component/constants/flow.py b/itsm/component/constants/flow.py
index 20446c69..361df462 100644
--- a/itsm/component/constants/flow.py
+++ b/itsm/component/constants/flow.py
@@ -330,8 +330,9 @@
     ("CUSTOM_API", "自定义API"),
 ]
 
-XSS_FIELD_TYPE = [
-    "RICHTEXT"
+FIELD_IGNORE_ESCAPE = [
+    "FILE",
+    "TEXT"
 ]
 
 LAYOUT_CHOICES = [
diff --git a/itsm/ticket/models/ticket.py b/itsm/ticket/models/ticket.py
index a0d9af10..bc42e664 100644
--- a/itsm/ticket/models/ticket.py
+++ b/itsm/ticket/models/ticket.py
@@ -143,7 +143,7 @@
     BK_PLUGIN_STATE,
     SUSPENDED,
     SHOW_BY_CONDITION,
-    VARIABLE_LEADER,
+    VARIABLE_LEADER, FIELD_IGNORE_ESCAPE,
 )
 from itsm.component.constants.trigger import (
     CREATE_TICKET,
@@ -3085,20 +3085,8 @@ def fill_state_fields(self, fields):
         filter_field_query_set = self.fields.filter(key__in=fields_map.keys())
         for ticket_field in filter_field_query_set:
             ticket_field.value = fields_map[ticket_field.key]["value"]
-            if isinstance(ticket_field.value, str):
-                need_escape = True
-                # 附件不做xss处理
-                if ticket_field.type == "FILE":
-                    need_escape = False
-                # 如果文本是 json 格式，则不额外处理
-                if ticket_field.type == "TEXT":
-                    try:
-                        json.loads(ticket_field.value)
-                        need_escape = False
-                    except Exception:
-                        pass
-                if need_escape:
-                    ticket_field.value = texteditor_escape(ticket_field.value)
+            if isinstance(ticket_field.value, str) and ticket_field.type not in FIELD_IGNORE_ESCAPE:
+                ticket_field.value = texteditor_escape(ticket_field.value)
 
             ticket_field.choice = fields_map[ticket_field.key].get("choice", [])
             language_config = (