Cura fails to start, dead processes still listed by task manager

[kiniad]

Application Version

5.3.0

Platform

Windows 11

Printer

Tronxy X5SA 400 2E

Reproduction steps

Starting Cura 5.3.0

• The blue window occures with start infos

• The last message is "Loading UI..."

• The blue window disappear

• And nothing more happens

• If you open the task manager, there are 2 dead processes:

  • Slicing engine for cura
  • UltiMaker-Cura.exe

• You can do this again and more dead prcoesses remains in the task manager, but no Cura window anymore.

UPDATE: It seens that the new version of the PLUGIN Mesh Tools (last update on 07-04-2023) is the origin of this issue and prevents cura from starting up.
I still have to test it further...

Actual results

Nothing, no cura window anymore

Expected results

window with the slicer cura

Checklist of files to include

• Log file
• Project file

Additional information & file uploads

cura.log

[fieldOfView]

I have (temporarily) removed the MeshTools plugin from the Marketplace, so users are no longer told to update to this problematic release.

See fieldOfView/Cura-MeshTools#36

[Sherman-c]

Hi
I just encountered the slimier issue on Cura 5.3.0, half an hour ago, it was working fine. I closed the app and open it again ~30mins later, no UI showed up, task manager indicated both UltiMaker-Cura and Slicing engine for Cura were loaded
, but doing nothing. Any work around available?

[fieldOfView]

Any work around available?

Yes. A new version of the MeshTools plugin is available in the Marketplace which fixes this issue.

See fieldOfView/Cura-MeshTools#36 for instructions how to uninstall the MeshTools plugin if you are unable to reach the Marketplace to install the plugin update.

[Sherman-c]

Hi Team
I'm not sure it was related or not, after I done the window update, KB3025221, Cura 5.3.0 started up properly without any problem and indicated Mesh Tools 3.7.1 is available and everything seems back to normal. Thanks Team.

[fieldOfView]

Since the same issue was reported on Mac OS, I don't think any windows update would change anything with regard to this issue. What I saw is that Cura would sometimes open succesfully, and sometimes the window would not show.

I think after installing the windows update, you were just "lucky" that Cura opened, and you could install the fixed version of MeshTools which has a fix for the issue.

[Sherman-c]

Hi Aldo, Thanks for the confirmation, I have updated the Mesh Tools to 3.7.1. Thanks again. Regards Sherman

…

On Wed, Apr 12, 2023 at 3:38 PM Aldo Hoeben ***@***.***> wrote: Since the same issue was reported on Mac OS, I don't think any windows update would change anything with regard to this issue. What I saw is that Cura would *sometimes* open succesfully, and sometimes the window would not show. I think after installing the windows update, you were just "lucky" that Cura opened, and you could install the fixed version of MeshTools which has a fix for the issue. — Reply to this email directly, view it on GitHub <#15182 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AQKQQ5EBG5DFSHDDUBNUJPLXAY5TZANCNFSM6AAAAAAWXSS7OQ> . You are receiving this because you commented.Message ID: ***@***.***>