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How to get the Custom identification code assigned to the device #2447

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pradelet opened this issue Sep 26, 2023 · 18 comments
Open

How to get the Custom identification code assigned to the device #2447

pradelet opened this issue Sep 26, 2023 · 18 comments

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@pradelet
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Hello

When i try to detect the terminal i need to send the Custom identification code assigned to the device by the merchant

Where can i found this information

Thanks

@VivaWalletCustomerSupport
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Hello @pradelet,

Thank you for your message. Kindly note that the Custom identification code, is the sourceCode parameter. A 4-digit code generated after creating a new payment source.
To add a new payment source for stores, please follow the steps below:
https://developer.vivawallet.com/getting-started/create-a-payment-source/payment-source-for-stores/

Terminals can be linked to ‘Stores’. Additional information in the link below:
https://developer.vivawallet.com/tutorials/pos-terminals/activate-pos-devices/

Kind regards,
Viva Wallet E-commerce Support Team

@pradelet
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pradelet commented Sep 27, 2023 via email

@VivaWalletCustomerSupport
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Hello @pradelet,

Thank you for your swift response.
Please note that the POS API credentials must be used for the Cloud REST (EFT POS) API.

Kind regards,
Viva Wallet E-commerce Support Team

@pradelet
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pradelet commented Sep 27, 2023 via email

@pradelet
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pradelet commented Sep 27, 2023 via email

@VivaWalletCustomerSupport
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Hello @pradelet,

Thank you for your reply. As we observed in the beginning and in the end of your access token you are using
quotation marks ("). Can you please remove them and try again?

Kind regards,
Viva Wallet E-commerce Support Team

@pradelet
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pradelet commented Sep 27, 2023 via email

@pradelet
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pradelet commented Sep 27, 2023 via email

@VivaWalletCustomerSupport
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Hello @pradelet,

Thank you for the swift response. Kindly note that the cashregisterId, is an id which you set in your cash register.

Kind regards,
Viva Wallet E-commerce Support Team

@VivaWalletCustomerSupport
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Hello @pradelet,

We just wanted to follow up on the reply we sent yesterday. We were simply wondering if you read our response.

In any case this ticket will remain active for at least 24 hours, so that you can come back if you wish.

However, if you have any questions, please don't hesitate to reply here and we'd be happy to help!

Kind regards,
Viva Wallet E-commerce Support Team

@pradelet
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pradelet commented Sep 29, 2023 via email

@VivaWalletCustomerSupport
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Hello @pradelet,

Thank you for the update. Can you send us a short video showing the process followed and the delay you mentioned?

You can send it to the following e-mail: [email protected]
Please add the GitHub ticket number on the subject of the e-mail.

Kind regards,
Viva Wallet E-commerce Support Team

@pradelet
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pradelet commented Sep 29, 2023 via email

@VivaWalletCustomerSupport
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Hello @pradelet,

Thank you for the video. Can you please send logs from the terminal menu? Go to More - Send Logs.
Also, have you encountered any timeout issues on your server?

Kind regards,
Viva Wallet E-commerce Support Team

@pradelet
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pradelet commented Sep 29, 2023 via email

@VivaWalletCustomerSupport
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Hello @pradelet,

Thank you for the additional information. We will investigate your query further and let you know as soon as we have any updates.

Kind regards,
Viva Wallet E-commerce Support Team

@pradelet
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pradelet commented Oct 4, 2023 via email

@VivaWalletCustomerSupport
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Hello @pradelet,

We would like to inform you that your issue is still under investigation. As soon as our technical checks are over, we will inform you. Thank you for your patience.

Kind regards,
Viva Wallet E-commerce Support Team

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