deck_data.json

{
  "run_date": "June 2026",
  "statistics": {
    "total_calls": 10,
    "call_types": {
      "external": 2,
      "support": 7,
      "internal": 1
    },
    "topic_distribution": {
      "Security & Compliance": 2,
      "Performance & Optimization": 1,
      "Customer Support": 4,
      "Internal Planning": 1,
      "Onboarding": 2
    },
    "sentiment_distribution": {
      "very_positive": 8,
      "very_negative": 2
    },
    "avg_sentiment_by_call_type": {
      "external": 5.0,
      "support": 2.04,
      "internal": 4.96
    },
    "risk_count": 27,
    "total_word_count": 16478,
    "total_speakers": 23,
    "calls_with_errors": 0
  },
  "executive_summary": "The data indicates a mix of positive and negative sentiments across customer interactions, with significant areas of concern related to outages and escalations in support scenarios. The recurring issues with performance and high-profile outages highlight the need for focused actions to mitigate risks and improve customer satisfaction.",
  "stakeholder_actions": {
    "Sales": [
      "Review and improve documentation processes for loss events to ensure consistent notes.",
      "Follow up on leads affected by recent escalations to address concerns and regain trust."
    ],
    "Product": [
      "Focus on improving service reliability to mitigate outages affecting customer operations.",
      "Highlight positive sentiment in upcoming customer communications to reinforce value."
    ],
    "Support": [
      "Take immediate action to resolve ongoing issues that result in escalations.",
      "Implement a follow-up strategy for customers affected by support issues to enhance satisfaction."
    ],
    "Engineering": [
      "Investigate root causes of recent outages and implement long-term solutions to prevent recurrence.",
      "Ensure effective monitoring and alerts are in place for critical business functions."
    ]
  },
  "slide_content": {
    "title_subtitle": "Customer Call Analysis Overview",
    "headline_stats": [
      {
        "value": "10",
        "label": "Total Calls",
        "sub": "Captured across various interactions"
      },
      {
        "value": "27",
        "label": "Risk Count",
        "sub": "Identified during calls"
      },
      {
        "value": "16478",
        "label": "Total Words",
        "sub": "Spoken across all interactions"
      },
      {
        "value": "8",
        "label": "Very Positive Sentiment",
        "sub": "Out of total interactions"
      }
    ],
    "key_findings": [
      "High risk of customer churn due to outages.",
      "Documentation inconsistencies affecting sales.",
      "Positive sentiment observed in renewal discussions.",
      "Support escalations cause significant dissatisfaction."
    ],
    "topic_pie_labels": [
      "Security & Compliance",
      "Performance & Optimization",
      "Customer Support",
      "Internal Planning",
      "Onboarding"
    ],
    "topic_pie_values": [
      20,
      10,
      40,
      10,
      20
    ],
    "call_type_labels": [
      "External",
      "Support",
      "Internal"
    ],
    "call_type_values": [
      20,
      70,
      10
    ],
    "sentiment_by_type_labels": [
      "External",
      "Support",
      "Internal"
    ],
    "sentiment_by_type_values": [
      5.0,
      2.04,
      4.96
    ],
    "top_risk_theme": {
      "slide_title": "Customer Dissatisfaction from Outages",
      "headline_stat": "High Risk of Churn",
      "headline_label": "Critical Service Reliability Issues",
      "facts": [
        "Recurring outages lead to escalations.",
        "Six-hour service failures impact satisfaction.",
        "Inconsistent documentation exacerbates frustrations.",
        "Recent outages cause lost sales opportunities."
      ],
      "impact_table": [
        {
          "customer": "Coastal Living Co",
          "call_type": "Support",
          "signal": "Critical MFA token failure",
          "status": "Very Negative"
        },
        {
          "customer": "Bridgeport",
          "call_type": "Support",
          "signal": "Concerns over recent outage",
          "status": "Very Positive"
        },
        {
          "customer": "Forge Industries",
          "call_type": "Support",
          "signal": "Renewal discussions post-outage",
          "status": "Very Positive"
        }
      ],
      "highest_urgency_note": "Immediate resolution of outages required."
    },
    "secondary_risk_theme": {
      "slide_title": "Inconsistencies in Documentation",
      "headline_stat": "Impacting Sales Performance",
      "headline_label": "Need for Improved Note Taking",
      "facts": [
        "Inconsistent loss notes reported in calls.",
        "Sales affected due to unclear documentation.",
        "Five deals potentially lost due to issues.",
        "Need to standardize documentation processes."
      ],
      "commitments": [
        {
          "title": "Review Documentation Practices",
          "body": "Ensure consistent notes on loss events."
        },
        {
          "title": "Follow-Up on Affected Leads",
          "body": "Address escalations to regain trust."
        },
        {
          "title": "Build a Standardized Template",
          "body": "For documenting customer interactions."
        }
      ]
    },
    "expansion_highlights": [
      {
        "title": "Positive Feedback on Renewals",
        "body": "Customers express satisfaction during renewal calls.",
        "tag": "Growth"
      },
      {
        "title": "Successful Onboarding Process",
        "body": "New clients like Coastal Living report confidence in Aegis Protect.",
        "tag": "Positive"
      },
      {
        "title": "Increased Engagement with External Clients",
        "body": "Sessions with Harborview Banking show commitment to compliance.",
        "tag": "Growth"
      }
    ],
    "appendix_note": "This analysis aims to drive actionable insights for improved customer engagement."
  }
}