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Issues with starting screen sharing in custom agent app #951

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alexgurr opened this issue Dec 9, 2024 · 0 comments
Open

Issues with starting screen sharing in custom agent app #951

alexgurr opened this issue Dec 9, 2024 · 0 comments

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@alexgurr
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alexgurr commented Dec 9, 2024

In the Amazon Connect agent workspace, the start screen sharing call (which uses startScreenSharing on the contact) starts a "screen sharing session" which triggers a connected customer facing chat widget to be able to share screen, as well as grow to focus sharing content.

Here's what the share session looks like on the chat widget:

Screenshot 2024-12-09 at 4 39 43 pm

For some reason, whenever I use this API in my custom agent app, i see a connect log that says "screen sharing successful" but get no callbacks for any of the event handlers (onScreenSharingStarted etc.). The customer widget doesn't change and they cannot share their screen. The agent can share content through chime, but this seems to be standalone from connect.

Open to ideas! Is this related to #944?

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