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Cant attach files to Create Ticket *** #226

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realweb opened this issue Apr 3, 2022 · 1 comment
Open

Cant attach files to Create Ticket *** #226

realweb opened this issue Apr 3, 2022 · 1 comment

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@realweb
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realweb commented Apr 3, 2022

Current behavior

I´m trying to attach file to a new ticket creation using the below sintax:

freshdesk.createTicket(
{
description: "test description",
attachments: [
fs.createReadStream("/path/to/file1.ext"),
fs.createReadStream("/path/to/file2.ext"),
],
},
function (err, data) {
console.log(err || data);
}
);

And I´m getting the following error message:

(node:15224) UnhandledPromiseRejectionWarning: TypeError: source.on is not a function
at Function.DelayedStream.create (/path/to\node_modules\delayed-stream\lib\delayed_stream.js:33:10)
at FormData.CombinedStream.append (/path/to\node_modules\combined-stream\lib\combined_stream.js:45:37)
at FormData.append (/path/to\node_modules\form-data\lib\form_data.js:75:3)
at makeRequest (/path/to\node_modules\freshdesk-api\lib\utils.js:155:11)
at Freshdesk.createTicket (/path/to\node_modules\freshdesk-api\lib\client.js:147:3)
at createProviderTicket (/path/to\routes\provider.js:8701:13)
at Layer.handle [as handle_request] (/path/to\node_modules\express\lib\router\layer.js:95:5)
at next (/path/to\node_modules\express\lib\router\route.js:137:13)
at Immediate. (/path/to\node_modules\multer\lib\make-middleware.js:53:37)
at processImmediate (internal/timers.js:458:21)
(node:15224) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 1)
(node:15224) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.

Expected behavior

It should include de file as attachment as per documentation.

More details

File is being uploaded.
This is how my code is: (ticket creation without attachment is workinh fine)

var TicketObj = {}
TicketObj.type = "Question";
TicketObj.name = name.replace(/[|&;$#%"<>()+,]/g, "");
TicketObj.email = email.replace(/[|&;$#%"<>()+,]/g, "");
TicketObj.subject = subject.replace(/[|&;$#%"<>()+,]/g, "");
TicketObj.description = description.replace(/[|&;$#%"<>()+,]/g, "");
TicketObj.status = 2; //(open)
TicketObj.source = 2; //(portal)
TicketObj.priority = parseInt(priority ? priority : 1); //(low)
TicketObj.custom_fields = {
cf_origin:"provider",
cf_instance:ProviderUserId
}

var src = req.files.attachedFile[0].destination+"/"+req.files.attachedFile[0].filename;
var attachment = fs.createReadStream(src);
TicketObj.attachments = [attachment]

	// Create Ticket
	freshdesk.createTicket(
		TicketObj,
		function (err, data) {
			
			// if error
			if (err) {
				res.status(200);
				return res.json({
					error: err,
					success:false,
					failedCreation:true,
					message: 'Ticket NOT created'
				});
			} // end if
			
			// Store Requester ID and Id of the created ticket for late consult
			// ...
							
			
			res.status(200);
			return res.json({
				error: false,
				data: data,
				success:true,
				message: 'Ticket created'
			});					
			
		}
	);

Anyone?

{ 'freshdesk-api': '2.4.0',
  npm: '5.5.1',
  http_parser: '2.7.0',
  icu: '58.2',
  modules: '48',
  node: '6.12.0',
  zlib: '1.2.11' }

provide stacktrace (if available)

@realweb
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realweb commented Apr 11, 2022

Anyone?

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