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<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<title>JP Morgan Chase - Client Technology Services | Metrics Management</title>
<meta http-equiv="Expires" content="Fri, 2 May 2008 23:59:59 GMT">
<meta name="Author" content="Kevin McNamara">
<meta name="Category" content="">
<meta name="Description" content="">
<meta name="viewport" content="width=1024">
<LINK rel="stylesheet" type="text/css" href="./styles.css">
</head>
<script src="Scripts/AC_RunActiveContent.js" type="text/javascript"></script>
<BODY>
<div id="topper">
<img src="./images/JPMCHASE_Logo.jpg" width="200" height="17">
</div>
<div id="menu">
<a href="contactus1.html">↵Contact Us</a> |
<a href="mailto:[email protected]">«Request Information</a> |
<a href="mailto:[email protected]" title="webmaster">«Site Feedback</a> |
<a href="">« RSS Feed </a>
</div>
<div id="logobox">every customer's success is a measure of our performance</div>
<div id="bar"></div>
<div id="div3">CTS - Global Service Management </div>
<div id="movie">
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</div>
<div id="bar2"></div>
<div id="products">
<strong>Service Transformation</strong><br>
<br>
Overview»<br>
º 2010 Accomplishments <br>
º 2011 Goals <br>
<a href="./documents/Announcements.docx" title="Global Services Announcements"> º Announcements</a><br>
<a href="./Reports.html" title="Available Reports for consumption"> º Available Reports</a><br>
<br>
<strong>GSM Areas</strong>»
<br>
<a href="./GSM1.html">Performance Mangement»</a><br>
<a href="./GSM1.html">Infra Deployment Team»</a><br>
<a href="./GSM2.html">Process Mgmt & Controls»</a><br>
<a href="./GSM1.html">Solutions Engineering»</a><br>
<a href="./GSM1.html">Service Transformationt»</a><br>
</div>
<div id="inset">
<strong>Overview</strong>
<li id="feature">Mission Statement Description <br>
<a href="protectfuture.html">A mission statement is a formal, short, written statement of the purpose of a company or organization. The mission statement should guide the actions of the organization, spell out its overall goal, provide a sense of direction, and guide decision-making. It provides "the framework or context within which the company's strategies are formulated."[1]
</a>
</li>
<br>
<li id="feature">What is Service Transformation?<br>
<a href="">
The Process Management & Controls team performs reviews of the use of the incident, problem, change and capacity management processes, as well as project, audit and compliance processes across CTS. <br>
«We work with technicians form Engineering and Operations within the CTS organization to ensure compliance with GTI and firm processes<br>
«We provide CTS focused enhancements to those processes to provide transparency to CTS services and identify areas for targeted service improvements<br>
«We provide Project Management compliance and oversight, including assistance on issues related to projects at risk<br>
«We work across other GTI areas to resolve process and service deficiencies within the service provided to our LOB clients and high-level program assistance to CTS and GTI strategic initiatives. </a> </li>
</div>
<div id="insetIM"> <img src="./images/GSMLogo.jpg" height="150" width="150"> </div>
<br>
<div id="bar4"></div>
<div id="footer">
«home
«jobs
«clients
«partners
<a href="./documents/GSMIntro.mov"><strong>«Videos</strong></a>
</div>
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