Endless loading spinner

[ghost]

Steps To Reproduce

Install Bitwarden

1. Install bitwarden through CLI
2. sudo snap install bitwarden

My system

1. Description: Ubuntu 22.04.4 LTS (Kubuntu)

Version Bitwarden installed

• Version 2024.4.0
• Shell 28.2.8
• Renderer 120.0.6099.291
• Node 18.18.2
• Architecture x64

Change password

The problems started after I changed the password through browser in my bitwarden account. After this I can't save changes or create new cards through application desktop - GUI.

When I tried to do this I received this message:

Change KDF

I try to solve the issue following this path: Settings -> Security -> Keys -> "Change KDF"

Expected Result

Work properly. I can save and edit the data through GUI application - bitwarden.

Actual Result

Through GUI

When I open the software through icon, introduce the email and password and get the normal GUI but with a endless loading spinner. After I waited five minutes nothing changed.

Through terminal

I open the terminal and executed this command:

bitwarden

After I introduced email and password (normal procedure with same result mentioned above) I checked the message on terminal and catch this errors messages:

Remote error from secret service: org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.secrets was not provided by any .service files
Error: The name org.freedesktop.secrets was not provided by any .service files

Error: Failed to decode access token: JWT must have 3 parts

Remote error from secret service: org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.secrets was not provided by any .service files
Error: The name org.freedesktop.secrets was not provided by any .service files

Remote error from secret service: org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.secrets was not provided by any .service files
Error: The name org.freedesktop.secrets was not provided by any .service files 

Screenshots or Videos

No response

Additional Context

No response

Operating System

Linux

Operating System Version

Ubuntu 22.04.4 LTS (Kubuntu)

Installation method

Snap

Build Version

2024.4.0

Issue Tracking Info

• I understand that work is tracked outside of GitHub. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[christophe-kamphaus-jemmic]

This is probably related to #8722.

I had the same issue. Following the instructions of #8722 (comment) fixed it for me.

[ghost]

This is probably related to #8722.

I had the same issue. Following the instructions of #8722 (comment) fixed it for me.

Thank you for your answer.
However I found this command in this link: https://community.bitwarden.com/t/bitwarden-flatpak-stuck-opening-vault-failed-to-decode-access-token-jwt-must-have-3-parts/65554/5

I followed this path again:

1. sudo snap install bitwarden
2. sudo snap connect bitwarden:password-manager-service

I got the same issue:

[uplifted-mauve]

I'm having the same problem on Windows Desktop app. I initially had the JWT decode error when trying to save an item in my vault. Logged out and logged back in, now facing the endless loading.

[ghost]

What do you think about downgrade the version?

This issue is about a different problem but my doubt is if revert to a previous version is good idea:

sudo snap revert bitwarden

https://community.bitwarden.com/t/bitwarden-flatpak-stuck-opening-vault-failed-to-decode-access-token-jwt-must-have-3-parts/65554/5

What is your bitwarden version?

[trmartin4]

Hello! We are tracking and investigating reports of JWT errors in a few issue already. In order to direct and consolidate feedback, we would like to close this ticket and direct feedback to these issues instead.

If you feel that this issue does not fit in any of these buckets, please let us know and re-open.

• Windows desktop "endless loading" or JWT errors in 2024.4.0 or 2024.4.1 versions
  • Windows 10 Desktop Fails to Sync or Login #8673
• Linux desktop "endless loading" or JWT errors in 2024.4.0 or 2024.4.1 versions
  • Error when syncing the vault on Linux desktop #8651

[ghost]

Hello,

Sounds good for me.
I checked all releases about bitwarden: https://github.com/bitwarden/clients/releases

Install new release 2024.4.1

I checked and there is a new versions, released by twelve hours ago 2024.4.1. I did this:

1. sudo snap remove --purge bitwarden
2. sudo apt-get update
3. sudo snap refresh
4. sudo snap install bitwarden

The version installed was the same 2024.4.0 How can I install the new release 2024.4.1?

Install oldest release 2024.3.1

I used this command but without success:

1. sudo snap revert bitwarden
2. Output: error: cannot revert "bitwarden": no revision to revert to

I think the reason is because I don't have oldest versions installed on my system.

[trmartin4]

@uplifted-mauve we are tracking the Windows instances of this issue here.

Could you please provide the following information to help our diagnosis of the problem?

• Are you running Windows 10 or Windows 11? Could you provide the build number if possible?
• Did you download 2024.4.1 directly from Bitwarden.com, or did you download a previous version that auto-updated to 2024.4.1?
• Could you provide us with what your vault timeout action and settings are?
• What PIN or Biometric settings do you have enabled, if any?

[uplifted-mauve]

@trmartin4 sure here's the info

• Running Windows 10 19045.4291
• Bitwarden version 2024.4.1 obtained via auto-update
• Vault timeout 1_5 minutes_, action lock,
• No PIN or biometric on the Windows desktop app. Only master password and 2FA

Additionally, I tried uninstalling the app and installing 2024.3.0 from github releases. I was able to use my vault again. After getting an auto-update to 2024.4.1 I'm back to the same issue.

The problem begins with a "Failed to decode access token. JWT must have 3 parts" error message when saving an item. When logging out, I can't log back in.

[uplifted-mauve]

@trmartin4 I have created a test Bitwarden account and I hit the same bug. I intercepted the GET request on launch, I can share it with you if it can be of any help. There is no personal or confidential data on that test account and I won't mind sharing the details.

[ghost]

The version installed from snap is 2024.4.0 2024-04-11 (108) 97MB

According to this webpage: https://github.com/bitwarden/clients/releases
The bitwarden already has Desktop v2024.4.1 version.

My question is: how can I install this new version on desktop (ubuntu) or how can I install the previous version, like "v2024.3.2"?

Until now I can't handle/solve the issues from desktop version 2024.4.0 on desktop, like I mention on first comment on this thread.

[ghost]

I installed a new version 2024.4.3 2024-05-06 (109) 97MB

Commands CLI

1. sudo snap install bitwarden
2. sudo snap connect bitwarden:password-manager-service

I opened bitwarden through CLI with command: bitwarden and I got this messages error:

• Error: The name org.freedesktop.secrets was not provided by any .service files
• Error: Failed to decode access token: JWT must have 3 parts

I got the same screen with endless circle loading I reported here: #8753 (comment)

What can I do to solve this issue?
Thank you