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User's can't log in with SSO suddenly: The absolute expiration value must be in the future. #4576

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FGSD15 opened this issue Aug 1, 2024 · 3 comments
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bug bw-unified-deploy An Issue related to Bitwarden unified deployment

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@FGSD15
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FGSD15 commented Aug 1, 2024

Steps To Reproduce

Owners can log in just fine.

But if a user needs to log in:
They enter their email address.
Click on Enterprise single sign-on
Enter their SSO identifier

It them comes up with this new error:
Window has the title: Error - SSO
The page has:
Error
There was an unexpected error during single sign-on.

The absolute expiration value must be in the future.
Request ID: <then a string of 55 characters> in the format: nn-xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx-xxxxxxxxxxxxxxxx-nn
© 2024, Bitwarden Inc.
Version 2024.7.3

Expected Result

Should kick off to SSO but it's not

Actual Result

User cna't log in

Screenshots or Videos

No response

Additional Context

No response

Githash Version

85ddd08-dirty

Environment Details

Container running version: bitwarden/self-host:beta
Web page is showing it as version 2024.7.1

Database Image

Mariadb container running version: 11.4.2-MariaDB-ubu2404

Issue-Link

#2480

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
@FGSD15 FGSD15 added bug bw-unified-deploy An Issue related to Bitwarden unified deployment labels Aug 1, 2024
@cbbit
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cbbit commented Aug 1, 2024

Hi there,

Thank you for your report! I think your error could have its origin in a misconfiguration of your setup.

If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

@cbbit cbbit closed this as not planned Won't fix, can't repro, duplicate, stale Aug 1, 2024
@FGSD15
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FGSD15 commented Aug 1, 2024

It was working perfectly fine on beta 6.2, but I tried reverting back to that version, and while it runs, it then doesn't let anyone log in (not even owners)

@FGSD15
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FGSD15 commented Sep 9, 2024

The resolution to this issue was the time zone in the Bitwarden Unified container cannot be set to the local time zone. It has to explicitly be set to UTC (this doesn't appear to be in the documentation btw).

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Labels
bug bw-unified-deploy An Issue related to Bitwarden unified deployment
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