OU = Organizational Unit
MDM = Mobile Device Management (Apple classroom?)
Emails are through outlook, not Gmail
Main landing page is at help.rit.edu/navpage.do. There's a link there for accidental missed punch-ins
Slack is used for internal messaging
Generally log in with bfdst, the admin account should be used sparingly.
General job tasks:
- Image computers
- turn on, mash F2 or Delete to get to BIOS
- Note Service ID and MAC Address; make new computer in CLAWS
- Service ID should be written in under "Tags" as "Serial:XXXXXXX"
- Assign hostname according to convention (generally for desktops:
<building>-<room#>-<last 2 of fiscal year><iterative number>) - new network device should be (for desktop devices) "Wired". Enter MAC Address, change IP drop-down to "Roamer". Change "Select Preset" to "SCCM - Rochester"; CLICK APPLY PRESET.
- Change storage settings to be AHCI rather than RAID
- reboot, mash F12 to open boot-order menu
- boot to IPv4 network device
- Hit enter on prompt
- When prompted enter
letmeinas password - choose default option, hit enter
- remote in to
clientmgmt, create an object for the computer. Just name it the same as the hostname. Put the object in the right folder - If reimaging, delete the old SCCM object
- wait until next day; check that all programs have installed properly in Software Center
- Reboot machine
- Make sure that they have the correct permissions in Active Directory
- Active Directory and SCCM are managed through RDP to
clientmgmt - Software is installed locally with Software Center (Win10/11) or Managed Software Center (Mac)
- Active Directory and SCCM are managed through RDP to
- Check slack/email
- Remote assist staff, when necessary using Bomgar/BeyondTrust
- Generally, be an IT person
Tasks done:
- Install new CoLA lab; physically install, image, check installed programs
- Image new workstation for Color Science; also installed Ubuntu 22.04
- had minor problem installing Ubuntu; Nvidia drivers weren't working properly at first. Update from 20.04 to 22.04 fixed problem