Screen stuck on "Connecting to reMarkable..." but red-dot is there, seems to be stuck on authentication

[wulfdewolf]

I have a RM2, I've set backend to "screenshare".
When I connect rmview seems to be stuck on the connecting screen, although when I move my pencil across the screen the red-dot updates live.

I tried and succeeded to use rmview at home.
On 'eduroam' at university I can not seem to connect though.

Verbose output:

2023-09-20 17:37:37+0100 [-] Log opened.
[INFO] STARTING: Wed Sep 20 17:37:37 2023
[INFO] Searching configuration in rmview.json, /home/wolf/.config/rmview.json
[DEBUG] Configuration failure in rmview.json: [Errno 2] No such file or directory: 'rmview.json'
[INFO] Fetching configuration from /home/wolf/.config/rmview.json
[WARNING] Config file "/home/wolf/.config/rmview.json" is readable by others (permissions=664). If your config file contains secrets (e.g. password) you are strongly encouraged to make sure it's not readable by other users (chmod 600 /home/wolf/.config/rmview.json)
[DEBUG] Config values: {'ssh': {'address': '10.126.206.5', 'password': '**********', 'timeout': 2}, 'backend': 'screenshare', 'orientation': 'auto', 'pen_size': 15, 'pen_color': 'red', 'pen_trail': 200, 'background_color': 'white', 'hide_pen_on_press': True}
[INFO] Using known hosts file: /home/wolf/.config/rmview_known_hosts
[INFO] Loaded known hosts from /home/wolf/.config/rmview_known_hosts
[INFO] Connecting...
[INFO] Connected to 10.126.206.5
[INFO] Detected reMarkable 2.0
[INFO] Using backend 'screenshare'
[DEBUG] Stopping connection worker
[INFO] Connecting to ScreenShare, make sure you enable it
[WARNING] Authenticating, please wait...
2023-09-20 17:37:45+0100 [-] ChallengeReaderProtocol starting on 5901
2023-09-20 17:37:45+0100 [-] Starting protocol <rmview.screenstream.screenshare.ChallengeReaderProtocol object at 0x7f892a1fb370>

[bordaigorl]

Can you check if #146 helps (especially the newer comments)?

[wulfdewolf]

I had already implemented that fix when I experienced the same issues as #146 .
The issue must be related to something else.

[bordaigorl]

Sorry for getting back so late. Given rmview seems to work on some networks and not others this suggests it is a network configuration problem (see #111). I would not expect eduroam to let you use the necessary ports for authentication. I would suggest connecting to the tablet using a USB cable.

[ninaJay]

Hi, just chiming in with the same issue here using Version 3.9.3.1986. The ports are wide open, and it doesn't quite seem to be the same issue as #146 but seems very similar in that it hangs when it's trying to get the config file from the rm.

[viktordimov]

I'm on 3.10.2.2063
facing the same issue: can see the red dot while hovering the pen but can't actually see the screen, not on USB, not on Wi-Fi either.

[julienmartin31]

Same issue as viktordimov on 3.10.2.2063