Server Migration

[devsubngrill]

Is your feature or enhancement related to a problem? Please describe.

On many occasions, as always, you start with something small, a small server with the minimum requirements but as you grow and need expansion, everything changes and chatwoot is an essential piece for customer service but it lacks an option to migrate from one server to another, only I offered in a documentation how to migrate the database to a remote one in AWS, but what happens if you want to change the server application, what is the process but first, is it possible or not? Then what are the steps to follow to migrate the documentation does not say anything about that process, so I think it must have a migration option to migrate the application from one server to another.

An application of such great caliber as Chatwoot lacks a function that is so necessary that when you grow, you not only change the database but also the server,

Why is it very important because if you host your application for example in Contabo and then you grow and your database is in AWS there may be latency so you need to move the application to where the database is but how do you do it? If there is no documentation, whether it is possible or not.

thank you so much

Describe the solution you'd like

describe above

Describe alternatives you've considered

No response

Additional context

No response

[linear]

PR-1186 Server Migration

[iammattmartin]

It is possible and we've done it twice. Running your own server requires at least some already gained knowledge on how to do this. There is nothing special about the process and it is very simple to do.

[devsubngrill]

@iammattmartin Yes, I have my own server but my question is if it is possible to migrate, for example from Contabo to EC2 Server in AWS for an application that is already in production, since the database would be migrated to AWS but the application I also want to migrate to AWS There where I have doubts and if you have done it, what are the steps if it is possible to know? I currently use Ubuntu 24.04

[vishnu-narayanan]

@devsubngrill

1. Bring the application down.
2. Migrate the database to AWS
3. Set up a new installation on AWS. Once the installation is complete, use your original installation's .env file.
4. Restart your chatwoot servers on AWS.

I think you should try it out on a test instance to familiarize yourself with the process. As Matt shared, it is pretty straightforward. Please make sure your new server can access all the resources your original installation has access to.

[devsubngrill]

@vishnu-narayanan Thanks for your reply and this option work with Ubuntu or with Docker ? Because my installation is in Ubuntu thanks for your reply!

[vishnu-narayanan]

@devsubngrill This will work for all types of chatwoot installations.

[devsubngrill]

@vishnu-narayanan Thanks all for you reply and help me 🙏🏼

[vishnu-narayanan]

Please reopen/open a new issue if you have any specific questions.

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