Issue with audio attachments

[alfindlay]

Hi, I'm new to osTicket and this plugin so please forgive my poor terminology.

I'm not sure if I've installed this incorrectly or if this is a bug or browser limitation. I have plugin v1.11 with osTicket v1.14.3.
Apache MySQL 10.4.14 PHP 7.4.9

The preview works 100% fine with pdf and img files showing the preview in the ticket thread, but I cannot get it to play wav attachments. the player is visible but greyed out.

Any ideas, thanks in advance,
Al

[clonemeagain]

Can you screenshot the plugins config?

Might be time to upgrade this plugin.

[alfindlay]

Hi, no worries:

and

do you think it might be a compatibility issue? it doesn't seem to work on any browser although IE gives slightly more info:

[clonemeagain]

Yeah, I'm thinking they changed the file API again.. it's not the first time.

[alfindlay]

understood.
although it's weird that images seem to work fine and get pulled out of the DB into the cache. PDF also works fine.

[ait1ispring]

It still has the same issue, The preview works 100% fine with pdf and img files showing the preview in the ticket thread, but I cannot get it to play wav attachments. the player is visible but greyed out.