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Frequently Asked Questions

Is OCG Mobile Friendly?

Public pages are usable on mobile. Dashboards are currently desktop-only.

Where Do I Submit a Speaker Proposal?

Create proposals in User Dashboard -> Session proposals, then submit from each event's public CFS modal.

Session proposals list

Why Is My Proposal Missing in CFS Modal?

Likely causes:

  • Proposal is not eligible for submission status.
  • Proposal was already submitted to this event.
  • You are logged in with a different account.

Can I Undo a Submission?

You can withdraw while review is still active. After a final decision, withdraw is no longer available.

Can I Check In Without RSVP?

No. Only attendees can check in.

What Happens If An Event Is Full?

If organizers did not enable a waitlist, the event is sold out.

If organizers enabled a waitlist, you can join it from the event page and may be promoted automatically if someone leaves, capacity increases, or organizers remove the capacity limit later.

How Do Refunds Work For Paid Events?

Paid attendees use Request refund from the public event page.

Organizers review the request from Group Dashboard -> Event -> Attendees.

Current behavior:

  • Refunds are full refunds only.
  • Refund requests are available only before the event starts.
  • Organizers can still approve or reject a request later if it was submitted before the start time.
  • Free ticket attendees can still leave the event normally.

Before payment is complete, attendees can use Cancel checkout from the public event page to release the ticket hold and choose a different ticket or discount code.

Can I Use Automatic Meeting Creation on In-Person Events?

No. Automatic meeting requests are allowed only for virtual and hybrid events.

Are Automatically Created Meetings Ended Automatically?

Yes. Meetings created automatically are also ended automatically when the configured end time is reached.

Why Are Host Controls Missing in Automatically Created Zoom Meetings?

At the moment, host controls are not available in automatically created Zoom meetings due to some technical limitations.

Where Can I See Platform-Wide Growth Trends?

Use the public Stats page.

Stats page