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Automagic CRM #27

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erlend-sh opened this issue May 23, 2024 · 0 comments
Open

Automagic CRM #27

erlend-sh opened this issue May 23, 2024 · 0 comments
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@erlend-sh
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erlend-sh commented May 23, 2024

As a contacts-based social network, Weird is in essence a CRM. More specifically a personal CRM, as opposed to business/enterprise.

Examples include Dex and Monica (open source). There's also the open source Twenty for businesses. (insightful HN comment from scientist user)

Personal (C)RM

Monica knows very well who it's for:

Monica is for people who have jobs, a family, and are busy trying to find a good work/life balance. So busy, that they don’t have time anymore to remember to call a friend, say happy birthday to a nephew, or remember to invite someone special for dinner next week. The older we get, the more life gets in the way. It’s sad, but it’s the reality.

I created Monica to help these people.

It just so happens that it isn't for the likes of me, who just cannot be bothered to actively keep people-notes of that sort 🤷‍♂️ I live and die by muddling through the mess.

The more information you put in Monica, the easier it will be to remember everything. Monica provides an easy-to-use interface to store everything you know about your loved ones.

My connections shouldn’t have to play detective with a special file on me that they fill in with more data after each of our conversations. If I’ve met you, there’s like 100 basic datas I’d gladly share openly with you, no questions asked.

In contrast, as we will keep stressing; Weird is not a manual data-entry app. It aims to be 100x more purposeful than Facebook, but it still functions in largely the same way: Click the ‘connect’ button 🔘🙋

For anyone I connect with, Weird will send a request for various datas from that new connection. It's up to them how many of those requests they'll grant (which can be done in bulk/groups for ease of use).

I want more of those data notes to be automatically unlocked both ways as me and my connection raise our mutual trust levels (scope grants) over time.

In essence Weird and Monica/Dex are trying to do the same thing as far as 'relationships management' goes, but Weird favors a scopes-based approach wherein connected peers can incrementally exchange more personal data as the connection strengthens.


Community CRM

There's also about to be a vacuum left by Orbit, as they've been acquired.

@erlend-sh erlend-sh added this to the v2.0 milestone Jun 3, 2024
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