diff --git a/README.md b/README.md
index 42181c2..5dbff30 100644
--- a/README.md
+++ b/README.md
@@ -59,6 +59,7 @@ _In alphabetical order and including links to external repository-based document
         - [Best practices for working with source control](work-practices/project-management/source-control.md)
     - [User research](work-practices/ux/project-research-and-interviews.md)
     - [Investment time](work-practices/investment-time/)
+    - [External meetings](work-practices/external-meetings/)
 
 ## Contributing
 
diff --git a/work-practices/README.md b/work-practices/README.md
index 0fe72fc..6b9c0a7 100644
--- a/work-practices/README.md
+++ b/work-practices/README.md
@@ -9,6 +9,7 @@ style.
 - [Project management](project-management/)
 - [User research](ux/)
 - [Investment time](investment-time/)
+- [External meetings](external-meetings/)
 
 DataMade employees can find even more documentation of our policies and
 practices [in the `datamade/ops` wiki](https://github.com/datamade/ops/wiki)
diff --git a/work-practices/external-meetings/README.md b/work-practices/external-meetings/README.md
new file mode 100644
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+++ b/work-practices/external-meetings/README.md
@@ -0,0 +1,9 @@
+# External meetings
+
+External meetings are typically scheduled and managed by one or more partners. All meetings are scheduled on our respective [Google Calendars](../remote-work#google-calendar).
+
+## Calendly
+
+DataMade uses [Calendly](https://calendly.com/) to schedule meetings with clients and other people outside DataMade. Calendly syncs directly with Google Calendar and removes a lot of the back & forth work typically spent finding available times to meet.
+
+All DataMade Partners and Staff have their own Calendly accounts. For documentation on how to create multi-person Calendly events, see the Calendly instructions on [How to set host availability for multi-person scheduling](https://help.calendly.com/hc/en-us/articles/360045209313-How-to-set-host-availability-for-multi-person-scheduling).
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