Document resolution steps for missing Pega Status 12/19

[andrea-merrill]

on Dec 17th, 2024 at 22:58:56 UTC, a supporting file for an application failed submission to Pega. We were able to reach out to the IVC Forms team and Pega to resolve the issue and ensure a confirmation was sent to the user. We need to document resolution steps so that we have steps to follow in the future.

Implementation details:

• Discussion thread

Acceptance Criteria

• Resolution steps are documented for the failure described above
• Documentation is shared in the discussion thread linked above

[cloudmagic80]

https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/health-care/champva/resolving-missing-pega-status.md

[cloudmagic80]

First draft is ready for review