TLDR: Support KB installs currently teach agents to search the reusable openclaw-support-kb source, but not the customer-specific workspace-docs source where VM docs and runbooks live. This makes GBrain look healthy while agents can still miss the user/company docs they should consult.\n\n## Why this matters\n\nEva Brain now keeps two distinct GBrain sources on customer VMs:\n\nmermaid\nflowchart LR\n A[Agent question] --> B{Question type}\n B -->|customer docs/runbooks| W[workspace-docs]\n B -->|OpenClaw product support| K[openclaw-support-kb]\n W --> G[GBrain search]\n K --> G\n\n\nThe installer-managed AGENTS block is the most reliable way to update existing customer agents without manually editing protected config files.\n\n## Acceptance criteria\n\n- Managed AGENTS block names /root/.openclaw/workspace/docs.\n- Managed AGENTS block names /root/.openclaw/workspace/docs/runbooks.\n- Managed AGENTS block tells agents to search workspace-docs for customer/workspace docs.\n- Existing openclaw-support-kb support-routing guidance remains intact.\n- Installer test proves the managed block contains both source paths.\n\n## Validation\n\n- node --test tests/cli-safety.test.mjs
TLDR: Support KB installs currently teach agents to search the reusable
openclaw-support-kbsource, but not the customer-specificworkspace-docssource where VM docs and runbooks live. This makes GBrain look healthy while agents can still miss the user/company docs they should consult.\n\n## Why this matters\n\nEva Brain now keeps two distinct GBrain sources on customer VMs:\n\nmermaid\nflowchart LR\n A[Agent question] --> B{Question type}\n B -->|customer docs/runbooks| W[workspace-docs]\n B -->|OpenClaw product support| K[openclaw-support-kb]\n W --> G[GBrain search]\n K --> G\n\n\nThe installer-managed AGENTS block is the most reliable way to update existing customer agents without manually editing protected config files.\n\n## Acceptance criteria\n\n- Managed AGENTS block names/root/.openclaw/workspace/docs.\n- Managed AGENTS block names/root/.openclaw/workspace/docs/runbooks.\n- Managed AGENTS block tells agents to searchworkspace-docsfor customer/workspace docs.\n- Existingopenclaw-support-kbsupport-routing guidance remains intact.\n- Installer test proves the managed block contains both source paths.\n\n## Validation\n\n-node --test tests/cli-safety.test.mjs