Facebook Pixel (Catalog API): Not working

[megha29uni]

Contact Details

[email protected]

What happened?

We have integrated Facebook Business extension(https://marketplace.magento.com/facebook-facebook-for-magento2.html) on our Magento 2 site and when we configured FB pixel only one integration(Browser) is showing as "Active" but Conversions API is showing as “Inactive” under Event manager.

Earlier it was active but after upgrading the extension it has been stopped.

Please find the below screenshot for reference.

Magento 2 version(2.4.4 -p2)
Facebook Business extension installed version(1.4.5)

We’ve also tried to installed it on our default Magento instance and there also we’re facing the same issue.

Can you please guide us to resolve this issue? Please let us know your thoughts.

Magento Version

2.4.4-p2

Plugin Version

1.4.5

Relevant log output

Both the browser and catalog api integrations should be enabled

Code of Conduct

• I agree to follow this project's Code of Conduct

[kestraly]

+1 on this issue

[albega88]

+1 on this issue