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Bug: Old unused shared drives appear in Files #11603
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area - network drives
Features or bug reports relating to network drives
bug
Something isn't working 👀
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yaira2
changed the title
old unused share rives pop up in files
Bug: Old unused shared drives appear in Files
Mar 12, 2023
@Nirav1633 do the drives go away if you restart Windows? |
yaira2
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Nov 12, 2023
Yair
thanks for getting back to me
im typing on my phone so excuse grammer and spelling mistakes.
essentially this is share drive issue i have noticed two issues around this
Some background: I use files in an enterprise environment. i do not believe
any user who is using files for individual purposes would run into this
issue.
If I tag a file or folder in a share drive like "IT Drive" or "HR Drive" I
tag the file, see it in the tag widget. Now if i close the files app, and
disconnect from my office network, go home, and open files before i
reconnect to my office network using vpn the tags do not show up in the
widget anymore. i need to navigate to the IT drive or HR drive, once the
file appears in the files app and i see the tag in the column. if I then go
back to files "home" then i see the files/folders in the tag widget.
If imay i think what is happening is
the tag feature creates a cache location from the file/folder on the share
drive to the tag widget, not sure if this is unc path or some other way of
making this connection. when i open files and there is no direct connection
to this folder as in office network or vpn. the connection is not completed
and the tag dies in the widget. i know this because if I open the files app
while not on my company network, any local file i have tagged like form
downloads or documents, those files are in the tag widget, any file i have
tagged form the share drive is not.
the other issue im having is any drive that i had access to but not longer
do is showing up in files if i navigate on the left sidebar from one share
drive to another. for instance i have access to 4 drives currently, i had
access to 5th drive that i no longer need, and access was removed and drive
disconnected. if i go from one share drive to another the 5th drive pops
up in the left side bar but it is empty, almost like a ghost drive. i have
changed 4 computers since using the files app and the issue comes across
every time. not sure if the files app is reading some kind of meta
data from my active directory account.
these are hard issues to explain in text, if you want i can reproduce
these and send you a video, which would be much easier to understand.
Also im a desktop and cloud engineer, not a programmer so sorry for not
using the proper vocabulary when explaining the issue to a developer
I work for a vsmall enterprise and we love the files app, we were even
thinking of using it across the firm and reaching out to you guys for some
bulk agreement so we can pay to use the app and help out your files
community with a contribution. However with these two issues and the fact
that MS is copying some of your features, we put these plans on hold but
are waiting to see if files work better in the future.
Thanks
Nirav
…On Sun, Nov 12, 2023, 11:59 AM Yair ***@***.***> wrote:
@Nirav1633 <https://github.com/Nirav1633> do the drives go away if you
restart Windows?
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Thanks for the response, we're tracking the issue with the tags widget in #13502. Regarding the other issue, can you confirm if the drives were unmounted while the app was running? |
The drives where not unmounted
…On Sun, Nov 12, 2023, 2:08 PM Yair ***@***.***> wrote:
Thanks for the response, we're tracking the issue with the tags widget in
#13502 <#13502>. Regarding
the other issue, can you confirm if the drives were unmounted while the app
was running?
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Can you clarify this step? |
Please see link below, it's a short 50 second video on the issue, if you
cannot see it I will make a more detail text of the issue with screenshots
https://photos.app.goo.gl/7tgw16mjG17yLzkp6
…On Sun, Nov 12, 2023, 2:10 PM Yair ***@***.***> wrote:
old drives that you no longer have permission for or that where unmounted
appear (also remounts the drives in file explorer)
Can you clarify this step?
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yaira2
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Nov 12, 2023
Josh65-2201
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area - network drives
Features or bug reports relating to network drives
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Jun 19, 2024
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Labels
area - network drives
Features or bug reports relating to network drives
bug
Something isn't working 👀
Description
When navigating in the side bar between different share drives, old unused share drives appear as broken drives
Steps To Reproduce
Steps to fix
1 close files app
2 open windows file explorer
3 unmount drives from file explorer
4 open files app
5 old drives are not longer there
6 repeat steps in "steps to reproduce" and issue comes back
Files Version
2.4.40.0
Windows Version
Windows 11 22H2
Log file
debug.log
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