Bug: Crash when opening directory from start menu shortcut

[andrew-james-heard]

Description

is this the best place to report crashes?
attempted to open existing directory via start menu shortcut "D:\shared"
re-start Files Preview; was fine on 2nd attempt; have seen this before but not often
stack trace is included in log file

Steps To Reproduce

1. all details in log & description?

Requirements

• e.g. Fix crash that occurs when...

Files Version

3.7.0 preview

Windows Version

23H2

Log File

20240914-091200 debug.log

[Josh65-2201]

Thanks for the report, Please update to 3.7.6 https://files.community/download and see if this is still an issue

[andrew-james-heard]

thanks, have done so, as I said doesn't occur often, but thought stack trace may be useful

[yaira2]

I see some stacktraces in the log, but I'm not sure if any are specifically related to opening from the start menu.

[yaira2]

Can you also clarify if you're referring to a shortcut pinned by Files?

[andrew-james-heard]

no, just a "standard" windows shortcut

[yaira2]

With Files set as the default file manager?

[andrew-james-heard]

yes

[yaira2]

Thanks for all the details 🙂

Please let us know if it happens again

[andrew-james-heard]

is there anything else I can observe/ report (if a) next time?

[yaira2]

I suppose checking the log file and locating the most recent stack trace. I noticed a couple errors in the log file, but nothing stood out regarding the issue you mentioned.