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ClubLog upload problem #522

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i0466lt opened this issue Nov 28, 2024 · 18 comments
Open

ClubLog upload problem #522

i0466lt opened this issue Nov 28, 2024 · 18 comments

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@i0466lt
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i0466lt commented Nov 28, 2024

Good evening,
I have a problem when uploading to ClubLog.
When I try to upload QSOs it returns an error window Error transferring https://clublog.org/putlogs.php - server replied: with empty reply

Below I paste the info from the terminal window.

17:57:51.516 [INFO    ] [0x7f21c5251540]                    [qlog.ui.clublogdialog.runtime] => Clublog Upload Error:  "Operazione Clublog per il nominativo I2782VE non riuscita.<br>Error transferring https://clublog.org/putlogs.php - server replied: " [ClublogDialog::upload()::<lambda(const QString&)>:ui/ClublogDialog.cpp:142]

I'm running QLog v.0.39.0 on Arch Linux.

Thanx,
Stefano SWL I0-466/LT
@aa5sh
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aa5sh commented Nov 29, 2024

Was it working previously with QLog and stopped or is this the first time you have tried to upload? If it is the first time have you been able to upload successfully with another application?

@i0466lt
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i0466lt commented Nov 29, 2024

This is the first time I tried uploading with qlog. With other software it works normally.
Tried with both username and password and username and application-password

@aa5sh
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aa5sh commented Nov 30, 2024

Out of curiosity since it looks like you are a SWL what do you have entered in the settings for Station Callsign and does that match your account at Clublog? I'm not really familiar with how SWL's should upload to Clublog, but looks like it should work. It looks like QLog is sending Email, Password and Callsign with upload to Clublog. I think the callsign field is optional so it may need to be an exception for SWL's for that field to work. Just very difficult to not have a useful error message from Clublog to help narrow it down.

@i0466lt
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i0466lt commented Dec 2, 2024

Out of curiosity since it looks like you are a SWL what do you have entered in the settings for Station Callsign and does that match your account at Clublog?

SWL callsigns have the most absurd formats, over the years I've seen many of them. For example as I0-466/LT I use both in software and on clublog (but also eqsl, etc...) the callsign I0466LT

I'm not really familiar with how SWL's should upload to Clublog, but looks like it should work.

Generally as a SWL I enter the callsign of the station heard in callsign field and the callsign of the station it was in QSO with in the comments field. Besides this clublog is useful for keeping track of worked/confirmed countries and as a backup of the log

It looks like QLog is sending Email, Password and Callsign with upload to Clublog. I think the callsign field is optional so it may need to be an exception for SWL's for that field to work. Just very difficult to not have a useful error message from Clublog to help narrow it down.

Is there a debug mode to actually see what it sends to ClubLog when you save the QSO?

@aa5sh
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aa5sh commented Dec 2, 2024 via email

@i0466lt
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i0466lt commented Dec 2, 2024

Ok so you have the I0466LT entered in your station settings in QLog as
Station Callsign?

Yes correct.
Thanks for the info on debugging, sorry but I really missed that part of the wiki. I've made a test with another callsign: I2782VE (already active on ClubLog), here is the output if it can be useful: (PASSWORD IS HIDDEN)

21:01:56.711 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [static const QString ClubLog::getEmail():core/ClubLog.cpp:58] 
21:01:56.711 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [static const QString ClubLog::getPassword():core/ClubLog.cpp:77] 
21:01:56.711 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [static const QString ClubLog::getEmail():core/ClubLog.cpp:58] 
21:01:56.713 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [static bool ClubLog::isUploadImmediatelyEnabled():core/ClubLog.cpp:68] 
21:02:01.416 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [static void ClubLog::saveUsernamePassword(const QString&, const QString&):core/ClubLog.cpp:85] 
21:02:01.416 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [static const QString ClubLog::getEmail():core/ClubLog.cpp:58] 
21:02:01.435 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [static void ClubLog::saveUploadImmediatelyConfig(bool):core/ClubLog.cpp:105] 
21:02:41.629 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [void ClubLog::insertQSOImmediately(const QSqlRecord&):core/ClubLog.cpp:371] 
21:02:41.629 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [const QString ClubLog::generateUploadCallsign(const QSqlRecord&) const:core/ClubLog.cpp:415] 
21:02:41.629 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [void ClubLog::sendRealtimeRequest(OnlineCommand, const QSqlRecord&, const QString&):core/ClubLog.cpp:116] 
21:02:41.629 [DEBUG   ] [0x78215eee4540]            [qlog.core.clublog.function.parameters] => 0 "I2782VE" [void ClubLog::sendRealtimeRequest(OnlineCommand, const QSqlRecord&, const QString&):core/ClubLog.cpp:120] 
21:02:41.629 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [static bool ClubLog::isUploadImmediatelyEnabled():core/ClubLog.cpp:68] 
21:02:41.629 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [static const QString ClubLog::getEmail():core/ClubLog.cpp:58] 
21:02:41.629 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [static const QString ClubLog::getPassword():core/ClubLog.cpp:77] 
21:02:41.629 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [static const QString ClubLog::getEmail():core/ClubLog.cpp:58] 
21:02:41.688 [DEBUG   ] [0x78215eee4540]                        [qlog.core.clublog.runtime] => "email=i2728ve%40gmail.com&callsign=I2782VE&password=HIDDENPASSWORD&api=21507885dece41ca049fec7fe02a813f2105aff2&adif=%3Ccall%3A5%3ELZ3GH %3Crst_sent%3A3%3E-15 %3Crst_rcvd%3A2%3E-1 %3Cfreq%3A5%3AN%3E7.074 %3Cband%3A3%3E40m %3Cmode%3A3%3EFT8 %3Cname%3A12%3EGeorgi Vlaev %3Cqth%3A11%3ENova Zagora %3Cdxcc%3A3%3E212 %3Ccountry%3A8%3EBulgaria %3Ccont%3A2%3EEU %3Ccqz%3A2%3E20 %3Cituz%3A2%3E28 %3Cpfx%3A3%3ELZ3 %3Cqsl_rcvd%3A1%3EN %3Cqsl_sent%3A1%3EQ %3Clotw_qsl_rcvd%3A1%3EN %3Clotw_qsl_sent%3A1%3EQ %3Ca_index%3A1%3E7 %3Cband_rx%3A3%3E40m %3Ccomment%3A6%3EPA3BBV %3Cemail%3A12%3Elz3gh%40dir.bg %3Ceqsl_qsl_rcvd%3A1%3EN %3Ceqsl_qsl_sent%3A1%3EQ %3Cfreq_rx%3A5%3E7.074 %3Ck_index%3A1%3E0 %3Cmy_antenna%3A8%3ELongwire %3Cmy_city%3A16%3ENoventa di Piave %3Cmy_country%3A5%3EItaly %3Cmy_cq_zone%3A2%3E15 %3Cmy_dxcc%3A3%3E248 %3Cmy_gridsquare%3A6%3EJN65GP %3Cmy_itu_zone%3A2%3E28 %3Cmy_name%3A7%3EStefano %3Csfi%3A3%3E186 %3Cstation_callsign%3A7%3EI2782VE %3Cqso_date%3A8%3AD%3E20241202 %3Ctime_on%3A6%3AT%3E200226 %3Cqso_date_off%3A8%3AD%3E20241202 %3Ctime_off%3A6%3AT%3E200241 %3Ceor%3E" [void ClubLog::sendRealtimeRequest(OnlineCommand, const QSqlRecord&, const QString&):core/ClubLog.cpp:169] 
21:02:41.915 [DEBUG   ] [0x78215eee4540]               [qlog.core.clublog.function.entered] => *** [void ClubLog::processReply(QNetworkReply*):core/ClubLog.cpp:266] 
21:02:41.915 [DEBUG   ] [0x78215eee4540]                        [qlog.core.clublog.runtime] => Clublog error URL  "https://clublog.org/realtime.php" [void ClubLog::processReply(QNetworkReply*):core/ClubLog.cpp:276] 
21:02:41.915 [DEBUG   ] [0x78215eee4540]                        [qlog.core.clublog.runtime] => Clublog error "Error transferring https://clublog.org/realtime.php - server replied: " [void ClubLog::processReply(QNetworkReply*):core/ClubLog.cpp:277] 
21:02:41.916 [INFO    ] [0x78215eee4540]                       [qlog.ui.mainwindow.runtime] => Clublog RT Upload Error:  "Operazione Clublog per il nominativo I2782VE non riuscita.<br>Error transferring https://clublog.org/realtime.php - server replied: " [MainWindow::MainWindow(QWidget*)::<lambda(const QString&)>:ui/MainWindow.cpp:271]

@aa5sh
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aa5sh commented Dec 2, 2024 via email

@aa5sh
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aa5sh commented Dec 2, 2024 via email

@i0466lt
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i0466lt commented Dec 3, 2024

I can't test it through the browser because it has to be done through HTTP POST.

I tried it via CURL from the command line and it works:

curl -d "[email protected]&password=HIDDENPASSWORD&callsign=I2782VE&api=21507885dece41ca049fec7fe02a813f2105aff2&adif=%3Ccall%3A5%3ELZ3GH%3Crst_sent%3A3%3E-15%3Crst_rcvd%3A2%3E-1%3Cfreq%3A5%3AN%3E7.074%3Cband%3A3%3E40m%3Cmode%3A3%3EFT8%3Cname%3A12%3EGeorgiVlaev%3Cqth%3A11%3ENovaZagora%3Cdxcc%3A3%3E212%3Ccountry%3A8%3EBulgaria%3Ccont%3A2%3EEU%3Ccqz%3A2%3E20%3Cituz%3A2%3E28%3Cpfx%3A3%3ELZ3%3Cqsl_rcvd%3A1%3EN%3Cqsl_sent%3A1%3EQ%3Clotw_qsl_rcvd%3A1%3EN%3Clotw_qsl_sent%3A1%3EQ%3Ca_index%3A1%3E7%3Cband_rx%3A3%3E40m%3Ccomment%3A6%3EPA3BBV%3Cemail%3A12%3Elz3gh%40dir.bg%3Ceqsl_qsl_rcvd%3A1%3EN%3Ceqsl_qsl_sent%3A1%3EQ%3Cfreq_rx%3A5%3E7.074%3Ck_index%3A1%3E0%3Cmy_antenna%3A8%3ELongwire%3Cmy_city%3A16%3ENoventadiPiave%3Cmy_country%3A5%3EItaly%3Cmy_cq_zone%3A2%3E15%3Cmy_dxcc%3A3%3E248%3Cmy_gridsquare%3A6%3EJN65GP%3Cmy_itu_zone%3A2%3E28%3Cmy_name%3A7%3EStefano%3Csfi%3A3%3E186%3Cstation_callsign%3A7%3EI2782VE%3Cqso_date%3A8%3AD%3E20241202%3Ctime_on%3A6%3AT%3E200226%3Cqso_date_off%3A8%3AD%3E20241202%3Ctime_off%3A6%3AT%3E200241%3Ceor%3E" -H "Content-Type: application/x-www-form-urlencoded" -X POST https://clublog.org/realtime.php

Response: OK

If I resubmit the request I get Dupe back as expected.
For reference: https://clublog.freshdesk.com/support/solutions/articles/54906-how-to-upload-qsos-in-real-time

@foldynl
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foldynl commented Dec 3, 2024

Does it occur also in case when you upload the log via Service->Clublog? Based on your log, I can see that it is an error of the Realtime upload.

@foldynl
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foldynl commented Dec 3, 2024

Oh, sorry. you wrote about it in the first comment.

@foldynl
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foldynl commented Dec 3, 2024

Based on your comment above, you have 2FA enabled. please, could you confirm ?

@i0466lt
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i0466lt commented Dec 3, 2024

Hi Ladislav,
no, 2FA is disabled on my ClubLog account.

@foldynl
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foldynl commented Dec 3, 2024

Can you please change your password to the simplest possible one and then try it? It's possible that you have a combination in your password that QLog will change in some way. Otherwise, I tried clublog upload with/without 2FA and everything works as it should.

@i0466lt
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i0466lt commented Dec 3, 2024

Ok,
tonight when I get home from work I will try and let you know. Thanks!

@i0466lt
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i0466lt commented Dec 3, 2024

I changed the password to one consisting only of letters and numbers, the result doesn't change.
Tried uploading via POST from command line with CURL and it works.

@foldynl
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foldynl commented Dec 3, 2024

I have retested all possible test cases for Clublog with my account and I don't see any issue. Unfortunately, the debug output said nothing about the issue. To be able to identify the issue I would need to get the HTTP Response code. Unfortunately, there is no debug message in the current QLog which is provides the information.

you have two options:

  1. If you are able to compile QLog from source code then apply this patch and test upload again
diff --git a/core/ClubLog.cpp b/core/ClubLog.cpp
index fc417a3..af936af 100644
--- a/core/ClubLog.cpp
+++ b/core/ClubLog.cpp
@@ -275,6 +275,7 @@ void ClubLog::processReply(QNetworkReply* reply)
     {
         qCDebug(runtime) << "Clublog error URL " << reply->request().url().toString();
         qCDebug(runtime) << "Clublog error" << reply->errorString();
+        qInfo() << replyStatusCode;
         if ( reply->error() != QNetworkReply::OperationCanceledError )
         {
             emit uploadError(tr("Clublog Operation for Callsign %1 failed.<br>%2").arg(reply->property("uploadCallsign").toString(),
  1. if you are not able to compile QLog then you have to wait for the next release (approximately one month). I will add more verbose debug messages to Clublog and other external services to identify you issue.

@i0466lt
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i0466lt commented Dec 3, 2024

Ok thanks, at the moment I have no way to compile Qlog from source so I wait for the next release and try again.

I did some tests, installed from scratch Arch Linux on the notebook, tried with the Qlog package proposed by the system (yay) the problem is there too, tried with the latest flatpack release and everything works.
On the PC I use connected to the radios now I uninstalled everything and used the flatpack package and it works. At this point I think it is my problem related to something I had installed.

I thank you for your time, on the next release I will try again with the updated system package and let you know.

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@foldynl @i0466lt @aa5sh