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Relocation self-hosted to saas Failed #83702

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thinkocapo opened this issue Jan 20, 2025 · 2 comments
Open

Relocation self-hosted to saas Failed #83702

thinkocapo opened this issue Jan 20, 2025 · 2 comments

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@thinkocapo
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Environment

SaaS (https://sentry.io/)

Steps to Reproduce

  1. https://docs.sentry.io/concepts/migration/
  2. this workshop: https://sentry.io/resources/migrate-to-sentry-saas-workshop/
  3. Connect to one of web pods and instead of launching the long bash script, run whatever it wraps around, so run the following:
sentry export global --encrypt-with /key.pub /export.tar

It should provide the same result as sentry-admin.sh script. Already copied the provided key inside the pod.

The long bash script:
https://github.com/getsentry/self-hosted/blob/master/sentry-admin.sh

  1. "I verified export.tar inside the pod and on my local machine (standard thing to check if transfer completed without any loss). Then I proceeded to upload export.tar to relocation landing page (https://sentry.io/relocation/), got the usual for the procedure "Relocation Accepted" and about an hour later received this:"
Image

Expected Result

Relocation should succeed and new org slug should have the migrated Projects data, among other data.

Actual Result

Relocation Failed

A SaaS org that is blank, no projects in it.

Product Area

Unknown

Link

No response

DSN

No response

Version

No response

@getsantry
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getsantry bot commented Jan 20, 2025

Assigning to @getsentry/support for routing ⏲️

@getsantry
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getsantry bot commented Jan 21, 2025

Routing to @getsentry/product-owners-org-relocation for triage ⏲️

@getsantry getsantry bot moved this from Waiting for: Support to Waiting for: Product Owner in GitHub Issues with 👀 3 Jan 21, 2025
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