-
Notifications
You must be signed in to change notification settings - Fork 4
/
reinvent contact flow
1 lines (1 loc) · 4.15 KB
/
reinvent contact flow
1
{"modules":[{"id":"2c27f89c-81c0-4110-98c3-db2e2fa15ab7","type":"Disconnect","branches":[],"parameters":[],"metadata":{"position":{"x":1409,"y":280}}},{"id":"47480c3a-fb85-45d3-bcbd-42ded95b3724","type":"Transfer","branches":[{"condition":"AtCapacity","transition":"0ada9849-cd1d-485b-bce4-6e620317c4b1"},{"condition":"Error","transition":"0ada9849-cd1d-485b-bce4-6e620317c4b1"}],"parameters":[],"metadata":{"position":{"x":942,"y":39},"useDynamic":false,"queue":null},"target":"Queue"},{"id":"2bfec059-0c2c-45c2-bc42-dfed3501ca2e","type":"CheckHoursOfOperation","branches":[{"condition":"True","transition":"47480c3a-fb85-45d3-bcbd-42ded95b3724"},{"condition":"False","transition":"0ada9849-cd1d-485b-bce4-6e620317c4b1"},{"condition":"Error","transition":"0ada9849-cd1d-485b-bce4-6e620317c4b1"}],"parameters":[],"metadata":{"position":{"x":524,"y":220}}},{"id":"bc77a2e6-8895-4da1-a0cd-4f96683fa8a0","type":"SetQueue","branches":[{"condition":"Success","transition":"2bfec059-0c2c-45c2-bc42-dfed3501ca2e"},{"condition":"Error","transition":"0ada9849-cd1d-485b-bce4-6e620317c4b1"}],"parameters":[{"name":"Queue","value":"arn:aws:connect:us-east-1:125622521991:instance/e4191d0f-eb9e-4025-93e3-ffe0639c0a7f/queue/4f7ef27f-a5cb-4ed4-b0ba-e9fe32f563ad","namespace":null,"resourceName":"ExpertQueue"}],"metadata":{"position":{"x":343,"y":482},"useDynamic":false,"queue":{"id":"arn:aws:connect:us-east-1:125622521991:instance/e4191d0f-eb9e-4025-93e3-ffe0639c0a7f/queue/4f7ef27f-a5cb-4ed4-b0ba-e9fe32f563ad","text":"ExpertQueue"}}},{"id":"2c1bb3e4-d5ba-401e-b698-d6a26573c7b3","type":"SetQueue","branches":[{"condition":"Success","transition":"2bfec059-0c2c-45c2-bc42-dfed3501ca2e"},{"condition":"Error","transition":"0ada9849-cd1d-485b-bce4-6e620317c4b1"}],"parameters":[{"name":"Queue","value":"arn:aws:connect:us-east-1:125622521991:instance/e4191d0f-eb9e-4025-93e3-ffe0639c0a7f/queue/9ebfcb6d-fb7b-433d-9ee9-7e31f8c86b39","namespace":null,"resourceName":"BasicQueue"}],"metadata":{"position":{"x":424,"y":-10},"useDynamic":false,"queue":{"id":"arn:aws:connect:us-east-1:125622521991:instance/e4191d0f-eb9e-4025-93e3-ffe0639c0a7f/queue/9ebfcb6d-fb7b-433d-9ee9-7e31f8c86b39","text":"BasicQueue"}}},{"id":"9569368a-c826-4a7a-aa50-7f09632d1a03","type":"CheckAttribute","branches":[{"condition":"Evaluate","conditionType":"Equals","conditionValue":"Churn","transition":"bc77a2e6-8895-4da1-a0cd-4f96683fa8a0"},{"condition":"NoMatch","transition":"2c1bb3e4-d5ba-401e-b698-d6a26573c7b3"}],"parameters":[{"name":"Attribute","value":"predicted_label"},{"name":"Namespace","value":"External"}],"metadata":{"position":{"x":196,"y":286},"conditionMetadata":[{"id":"88bfdeaa-90e0-4fbe-9899-90ef0df08729","operator":{"name":"Equals","value":"Equals","shortDisplay":"="},"value":"Churn"}]}},{"id":"0ada9849-cd1d-485b-bce4-6e620317c4b1","type":"PlayPrompt","branches":[{"condition":"Success","transition":"2c27f89c-81c0-4110-98c3-db2e2fa15ab7"}],"parameters":[{"name":"Text","value":"We are not able to take your call right now. Goodbye.","namespace":null},{"name":"TextToSpeechType","value":"text"}],"metadata":{"position":{"x":1187,"y":260},"useDynamic":false}},{"id":"4d1c37c5-8afa-4cf6-b5da-9b11f6dd0c62","type":"InvokeExternalResource","branches":[{"condition":"Success","transition":"9569368a-c826-4a7a-aa50-7f09632d1a03"},{"condition":"Error","transition":"0ada9849-cd1d-485b-bce4-6e620317c4b1"}],"parameters":[{"name":"FunctionArn","value":"arn:aws:lambda:us-east-1:125622521991:function:reinventchrun","namespace":null},{"name":"TimeLimit","value":"7"}],"metadata":{"position":{"x":70,"y":497},"dynamicMetadata":{},"useDynamic":false},"target":"Lambda"},{"id":"7364869e-dba5-4105-9bb2-0a94c5295090","type":"SetLoggingBehavior","branches":[{"condition":"Success","transition":"4d1c37c5-8afa-4cf6-b5da-9b11f6dd0c62"}],"parameters":[{"name":"LoggingBehavior","value":"Enable"}],"metadata":{"position":{"x":85,"y":86}}}],"version":"1","type":"contactFlow","start":"7364869e-dba5-4105-9bb2-0a94c5295090","metadata":{"entryPointPosition":{"x":52,"y":266},"snapToGrid":false,"name":"Sample queue customer","description":"Places the customer in a queue.","type":"contactFlow","status":"published","hash":"020de96408bc9fc72e83a9e3bc70d855750b48b7cea3d3aabf0ec30ff423f48d"}}