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Copy file name to clipboardExpand all lines: other-docs/faq/Account/data-storage-locality.md
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Your data is distributed among our technology stack. You can find information about the locality of each service as follows.
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You can find information about [Database Servers (MySQL)](https://docs.altis-dxp.com/cloud/database/) for content, [S3 Storage](https://docs.altis-dxp.com/cloud/s3-storage/) for assets, and [Backups](https://docs.altis-dxp.com/cloud/backups/) in the documentation.
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You can find information about [Database Servers (MySQL)](docs://cloud/database/) for
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content, [S3 Storage](docs://cloud/s3-storage/) for assets, and [Backups](docs://cloud/backups/) in the documentation.
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Information about your [Origin Location](https://docs.altis-dxp.com/cloud/origin-locations/) can be found within the Altis Dashboard; at the top of each environment's details pages, you can find the Region you're located within. All customer data is stored within this region, and is stored in durable, persistent storage across multiple [availability zones](https://docs.altis-dxp.com/cloud/architecture/) (data centres).
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Information about your [Origin Location](docs://cloud/origin-locations/) can be found within the Altis Dashboard; at the top of
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each environment's details pages, you can find the Region you're located within. All customer data is stored within this region, and
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is stored in durable, persistent storage across multiple [availability zones](https://docs.altis-dxp.com/cloud/architecture/) (data
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centres).
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All your data is stored isolated from others, with fully dedicated infrastructure for each customer.
If your deployment is throwing an error and failing with the message:
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@@ -13,18 +13,20 @@ You can look at the following areas to reduce build size:
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- Add `--prefer-dist` to the composer install command
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- If you are building JS / CSS assets with tools installed via npm or yarn ensure you're removing `node_modules` afterwards.
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- Once the above is done, ensure you clear the build cache in the Altis Dashboard before re-trying the deployment (contact support to clear the build cache)
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- Once the above is done, ensure you clear the build cache in the Altis Dashboard before re-trying the deployment (contact support
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to clear the build cache)
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In some cases, a large file may have been committed to your repository and is being deploy; so check your code repository for large
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files.
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In some cases, a large file may have been committed to your repository and is being deploy; so check your code repository for large files.
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It can also be the case that your Node modules directory has inflated the build size. These help with build speed, but are not required to be deployed onto your environments and can be safely trimmed as part of your build-script.
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It can also be the case that your Node modules directory has inflated the build size. These help with build speed, but are not
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required to be deployed onto your environments and can be safely trimmed as part of your build-script.
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To remove your Node modules directory via your build-script, you can add something like:
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```
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```bash
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# Clean up node_modules to reduce the size of the build
If you're trying to initiate a deployment, but clicking deploy in the Altis Dashboard is not initiating a deploy, the deploy locks are still engaged.
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If you're trying to initiate a deployment, but clicking deploy in the Altis Dashboard is not initiating a deploy, the deploy locks
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are still engaged.
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First ensure another deployment wasn't initiated by another member of the team, or by the Altis Cloud auto-deploy bot. If no other deploy is in-progress, it's possible the deploy locks are stuck.
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First ensure another deployment wasn't initiated by another member of the team, or by the Altis Cloud auto-deploy bot. If no other
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deploy is in-progress, it's possible the deploy locks are stuck.
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[Contact us](https://dashboard.altis-dxp.com/support/) so we can manually release deploy locks for you.
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[Contact us](support://new) so we can manually release deploy locks for you.
# ElasticSearch Index: Error: An index is already occurring. Try again later.
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# ElasticSearch Index: Error: An index is already occurring. Try again later.
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If you receive the error `ElasticSearch Index: Error: An index is already occurring. Try again later. ` when performing an ElasticSearch reindex, it's possible the indexing flag for an in-progress index has got stuck. The resulting error will occur:
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If you receive the error `ElasticSearch Index: Error: An index is already occurring. Try again later. ` when performing an
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ElasticSearch reindex, it's possible the indexing flag for an in-progress index has got stuck. The resulting error will occur:
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```
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Error: An index is already occurring. Try again later.
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wp elasticpress clear-sync
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```
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Alternatively, if the above doesn't resolve the issue, it can also be stuck
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in a [WordPress pransient](https://developer.wordpress.org/apis/transients/). If so, you can try the following:
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Alternatively, if the above doesn't resolve the issue, it can also be stuck
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in a [WordPress transient](https://developer.wordpress.org/apis/transients/). If so, you can try the following:
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```
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wp transient delete ep_wpcli_sync --network
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```
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Occasionally this value can also be stored in the object cache. Flushing the object cache should be performed with caution when working on live environments.
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You can flush your object cache via a new CLI Session, see: https://docs.altis-dxp.com/cloud/dashboard/cli/ and run the following:
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Occasionally this value can also be stored in the object cache. Flushing the object cache should be performed with caution when
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working on live environments. You can flush your object cache via a [new CLI Session](docs://cloud/dashboard/cli/). Run the
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following:
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```
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```bash
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wp cache flush
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```
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**Note that flushing the object cache can have a significant impact on performance, so we recommend you only do this when necessary.**
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**Note that flushing the object cache can have a significant impact on performance, so we recommend you only do this when necessary.
Node modules are cached on the build server for faster deployments. It can be the case that your updates to Node modules, or Node versions themselves are not updated after a deployment.
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Node modules are cached on the build server for faster deployments. It can be the case that your updates to Node modules, or Node
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versions themselves are not updated after a deployment.
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In this case, you must clear your build cache and redeploy.
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In this case, you must clear your build cache and redeploy.
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To do this, goto the Altis Dashboard release tab, click "advanced" on the deploy menu, and select 'Clear Build Cache'; Then Select "Force Rebuild". This will now rebuild your deployment package, and ensure the proper Node version and Node modules are pulled in as per your build script.
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To do this, goto the Altis Dashboard release tab, click "advanced" on the deploy menu, and select 'Clear Build Cache'; Then Select "
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Force Rebuild". This will now rebuild your deployment package, and ensure the proper Node version and Node modules are pulled in as
# My Altis SSL Certificate Common Name uses my Altis domain, and not my main site domain?
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# My Altis SSL Certificate Common Name uses my Altis domain, and not my main site domain?
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This is the standard configuration for Altis. The CN uses the "primary" domain name, which is one controlled by Altis; when domains are added or removed via the Altis Dashboard's domains feature, we then add or remove them from the SAN list and replace the certificates. This should have no impact on your environment's or SEO, as support for SANs is widespread.
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This is the standard configuration for Altis. The CDN uses the "primary" domain name, which is one controlled by Altis; when domains
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are added or removed via the Altis Dashboard's domains feature, we then add or remove them from the SAN list and replace the
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certificates. This should have no impact on your environment's or SEO, as support for SANs is widespread.
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