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“iServeSL”, a revolutionary centralised government-citizen interaction and smart web application is ready to change the Sri Lankan citizens’ lives in the world of e-Governance, enabling them to easily access and utilise the services offered by the government which will also integrate the distributed chatbot architecture in order to increase the overall user experience by providing online customer support and seamless services without any interruptions. iServeSL introduces an efficient, automated and intelligent approach of delivering government services anywhere, anytime. The application processes the incoming user requests such as ‘Grama Niladhari’ (Village officer) certificate requests and Police character certificate requests using various Application Programming Interfaces specifically built for iServeSL and provide users an efficient service by automating the manual process and save their valuable time by utilising cutting edge technologies. iServeSL is a very technical implementation which is a major enhancement to the Sri Lankan community, developed using comprehensive technology stack.
iServeSL guarantees that lives of the Sri Lankan citizens can fully enhanced by automating the manual processes and perform tasks within several button clicks and making the life more interesting.