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releaseNotes.md

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Platform API version: 8165

Major Changes (10 changes)

/api/v2/conversations/messaging/stickers/{messengerType} (1 change)

  • Path /api/v2/conversations/messaging/stickers/{messengerType} was removed

GET /api/v2/journey/views (1 change)

  • Response 200 type was changed from AddressableEntityListing to JourneyViewListing

GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/operations (1 change)

  • Parameter sourceId was added

MessagingSticker (1 change)

  • Model MessagingSticker was removed

MessagingStickerEntityListing (1 change)

  • Model MessagingStickerEntityListing was removed

AddressableEntityListing (1 change)

  • Model AddressableEntityListing was removed

FieldConfig (1 change)

  • Enum value externalContact was removed from property entityType

KeyPerformanceIndicator (1 change)

  • Enum value NumberOfTransfers was removed from property kpiType

EngineIntegration (1 change)

  • Property name was removed

FieldConfigs (1 change)

  • Property externalContact was removed

Minor Changes (178 changes)

/api/v2/analytics/reporting/settings/dashboards/query (1 change)

  • Operation get was added. Summary: Get list of dashboard configurations

/api/v2/conversations/emails/{conversationId}/reconnect (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/speechandtextanalytics/categories (3 changes)

  • Path was added
  • Operation GET was added
  • Operation POST was added

/api/v2/speechandtextanalytics/categories/{categoryId} (4 changes)

  • Path was added
  • Operation GET was added
  • Operation PUT was added
  • Operation DELETE was added

/api/v2/speechandtextanalytics/conversations/{conversationId}/categories (2 changes)

  • Path was added
  • Operation GET was added

GET /api/v2/speechandtextanalytics/topics/general/status (1 change)

  • Response 405 was added

/api/v2/learning/assignments/{assignmentId}/steps/{stepId} (3 changes)

  • Path was added
  • Operation GET was added
  • Operation PATCH was added

/api/v2/learning/modules/{moduleId}/preview (3 changes)

  • Path was added
  • Operation GET was added
  • Operation PUT was added

/api/v2/learning/scorm/{scormId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/learning/scorm (2 changes)

  • Path was added
  • Operation POST was added

POST /api/v2/taskmanagement/workitems/{workitemId}/terminate (1 change)

  • Response 409 was added

/api/v2/analytics/agentcopilots/aggregates/jobs/{jobId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/analytics/agentcopilots/aggregates/jobs/{jobId}/results (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/analytics/agentcopilots/aggregates/query (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/analytics/agentcopilots/aggregates/jobs (2 changes)

  • Path was added
  • Operation POST was added

BotAggregationQuery (2 changes)

  • Enum value oBotSessionCollection was added to property metrics
  • Enum value oBotSessionCollectionSelfServed was added to property metrics

BotAggregationView (2 changes)

  • Enum value oBotSessionCollection was added to property target
  • Enum value oBotSessionCollectionSelfServed was added to property target

AnalyticsSession (2 changes)

  • Optional property detectedSpeechEnd was added
  • Optional property detectedSpeechStart was added

SegmentDetailQueryPredicate (2 changes)

  • Enum value detectedSpeechEnd was added to property dimension
  • Enum value detectedSpeechStart was added to property dimension

DashboardConfiguration (2 changes)

  • Optional property shared was added
  • Optional property dashboardsSharedWith was added

DashboardsSharedWith (1 change)

  • Model was added

ViewFilter (15 changes)

  • Optional property agentTalkDurationMilliseconds was added
  • Optional property customerTalkDurationMilliseconds was added
  • Optional property overtalkDurationMilliseconds was added
  • Optional property silenceDurationMilliseconds was added
  • Optional property acdDurationMilliseconds was added
  • Optional property ivrDurationMilliseconds was added
  • Optional property otherDurationMilliseconds was added
  • Optional property agentTalkPercentage was added
  • Optional property customerTalkPercentage was added
  • Optional property overtalkPercentage was added
  • Optional property silencePercentage was added
  • Optional property acdPercentage was added
  • Optional property ivrPercentage was added
  • Optional property otherPercentage was added
  • Optional property overtalkInstances was added

KnowledgeBaseReference (5 changes)

  • Enum value hi-IN was added to property languageCode
  • Enum value th-TH was added to property languageCode
  • Enum value hu-HU was added to property languageCode
  • Enum value vi-VN was added to property languageCode
  • Enum value uk-UA was added to property languageCode

Limit (1 change)

  • Enum value social.media was added to property namespace

ContactIdentifier (1 change)

  • Enum value ExternalId was added to property type

ConversationMessageMetadataEvent (1 change)

  • Enum value Video was added to property eventType

CreateCallRequest (1 change)

  • Optional property attributes was added

ConversationEventVideo (1 change)

  • Model was added

ConversationMessageEvent (2 changes)

  • Enum value Video was added to property eventType
  • Optional property video was added

KnowledgeBase (5 changes)

  • Enum value hi-IN was added to property coreLanguage
  • Enum value th-TH was added to property coreLanguage
  • Enum value hu-HU was added to property coreLanguage
  • Enum value vi-VN was added to property coreLanguage
  • Enum value uk-UA was added to property coreLanguage

KnowledgeCategory (5 changes)

  • Enum value hi-IN was added to property languageCode
  • Enum value th-TH was added to property languageCode
  • Enum value hu-HU was added to property languageCode
  • Enum value vi-VN was added to property languageCode
  • Enum value uk-UA was added to property languageCode

KnowledgeSearchDocumentV1 (5 changes)

  • Enum value hi-IN was added to property languageCode
  • Enum value th-TH was added to property languageCode
  • Enum value hu-HU was added to property languageCode
  • Enum value vi-VN was added to property languageCode
  • Enum value uk-UA was added to property languageCode

KnowledgeExtendedCategory (5 changes)

  • Enum value hi-IN was added to property languageCode
  • Enum value th-TH was added to property languageCode
  • Enum value hu-HU was added to property languageCode
  • Enum value vi-VN was added to property languageCode
  • Enum value uk-UA was added to property languageCode

KnowledgeImport (5 changes)

  • Enum value hi-IN was added to property languageCode
  • Enum value th-TH was added to property languageCode
  • Enum value hu-HU was added to property languageCode
  • Enum value vi-VN was added to property languageCode
  • Enum value uk-UA was added to property languageCode

KnowledgeDocument (5 changes)

  • Enum value hi-IN was added to property languageCode
  • Enum value th-TH was added to property languageCode
  • Enum value hu-HU was added to property languageCode
  • Enum value vi-VN was added to property languageCode
  • Enum value uk-UA was added to property languageCode

KnowledgeBaseCreateRequest (5 changes)

  • Enum value hi-IN was added to property coreLanguage
  • Enum value th-TH was added to property coreLanguage
  • Enum value hu-HU was added to property coreLanguage
  • Enum value vi-VN was added to property coreLanguage
  • Enum value uk-UA was added to property coreLanguage

KnowledgeOperationSource (1 change)

  • Model was added

KnowledgeDocumentResponse (2 changes)

  • Optional property source was added
  • Optional property readonly was added

KnowledgeExportJobDocumentsFilter (1 change)

  • Optional property sourceId was added

KnowledgeExportJobResponse (1 change)

  • Optional property source was added

KnowledgeExportJobRequest (1 change)

  • Optional property sourceId was added

KnowledgeSearchDocumentResponse (2 changes)

  • Optional property source was added
  • Optional property readonly was added

ApprovalNamespace (1 change)

  • Enum value social.media was added to property namespace

LimitChangeRequestDetails (1 change)

  • Enum value social.media was added to property namespace

StatusChange (1 change)

  • Enum value social.media was added to property namespace

RecordingMessagingMessage (4 changes)

  • Optional property purpose was added
  • Optional property participantId was added
  • Optional property queue was added
  • Optional property workflow was added

UserQueue (1 change)

  • id is no longer readonly

UtilizationResponse (1 change)

  • Optional property labelUtilizations was added

UtilizationRequest (1 change)

  • Optional property labelUtilizations was added

AgentMaxUtilizationResponse (1 change)

  • Optional property labelUtilizations was added

CategoriesEntityListing (1 change)

  • Model was added

InfixOperator (1 change)

  • Model was added

Operand (1 change)

  • Model was added

OperandPosition (1 change)

  • Model was added

OperatorPosition (1 change)

  • Model was added

StaCategory (1 change)

  • Model was added

Term (1 change)

  • Model was added

CategoryRequest (1 change)

  • Model was added

EngineIntegration (1 change)

  • id is no longer readonly

ConversationCategoriesEntityListing (1 change)

  • Model was added

ConversationCategory (1 change)

  • Model was added

VoicemailSearchCriteria (1 change)

  • Enum value DATE_RANGE was added to property type

CobrowseSettings (1 change)

  • Optional property pauseCriteria was added

LearningAssignment (5 changes)

  • Optional property assessmentPercentageScore was added
  • Optional property assessmentCompletionPercentage was added
  • Optional property completionPercentage was added
  • Optional property steps was added
  • Optional property nextStep was added

LearningModule (2 changes)

  • Optional property enforceContentOrder was added
  • Optional property reviewAssessmentResults was added

ReviewAssessmentResults (2 changes)

  • Optional property byAssignees was added
  • Optional property byViewers was added

LearningModulePreviewGetResponse (1 change)

  • Model was added

LearningModulePreviewGetResponseAssignment (1 change)

  • Model was added

LearningModulePreviewGetResponseStep (1 change)

  • Model was added

LearningModulePreviewGetScoStructure (1 change)

  • Model was added

LearningModuleRequest (2 changes)

  • Optional property enforceContentOrder was added
  • Optional property reviewAssessmentResults was added

LearningModulePreviewUpdateResponse (1 change)

  • Model was added

LearningModulePreviewUpdateResponseAssignment (1 change)

  • Model was added

LearningModulePreviewUpdateResponseCurrentStep (1 change)

  • Model was added

LearningModulePreviewUpdateScoStructure (1 change)

  • Model was added

LearningModulePreviewUpdateStep (1 change)

  • Model was added

LearningModulePreviewUpdateRequest (1 change)

  • Model was added

LearningModulePreviewUpdateRequestCurrentStep (1 change)

  • Model was added

AssignedLearningModule (2 changes)

  • Optional property enforceContentOrder was added
  • Optional property reviewAssessmentResults was added

LearningScormResponse (1 change)

  • Model was added

LearningScormUploadResponse (1 change)

  • Model was added

LearningScormUploadRequest (1 change)

  • Model was added

AgentCopilotAggregateDataContainer (1 change)

  • Model was added

AgentCopilotAsyncAggregateQueryResponse (1 change)

  • Model was added

AgentCopilotAggregateQueryResponse (1 change)

  • Model was added

AgentCopilotAggregateQueryClause (1 change)

  • Model was added

AgentCopilotAggregateQueryFilter (1 change)

  • Model was added

AgentCopilotAggregateQueryPredicate (1 change)

  • Model was added

AgentCopilotAggregationQuery (1 change)

  • Model was added

AgentCopilotAggregationView (1 change)

  • Model was added

AgentCopilotAsyncAggregationQuery (1 change)

  • Model was added

BotAsyncAggregationQuery (2 changes)

  • Enum value oBotSessionCollection was added to property metrics
  • Enum value oBotSessionCollectionSelfServed was added to property metrics

JourneyViewListing (1 change)

  • Model was added

OperationResponse (1 change)

  • Optional property source was added

WorktypeDelta (1 change)

  • Optional property serviceLevelTarget was added

Point Changes (2 changes)

POST /api/v2/analytics/ratelimits/aggregates/query (2 changes)

  • Description was changed
  • Summary was changed