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Handling email address confirmation
T. Alexander Lystad edited this page Jan 14, 2017
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When a user sends an email about not receiving a confirmation email, here's the workflow:
- Copy their email address from gmail, and search for it on https://lichess.org/player
- If the user is found:
- See if they have a game played.
- If the user has a game, it means they could eventually log in. Discard their request, we're done.
- If no game, open the user mod view, and click the tick to confirm their email. Then use the "Email: Confirmed" canned response. Done.
- If the user is not found:
- See if they mentioned their username in their request email.
- If they mentioned their username: 1. Search for it on https://lichess.org/player 2. If the user is found, open the mod view, set their email (from their request email) and click the tick. Send the canned response "Email: Confirmed". Done. 3. If not, tell them they didn't register, either with that email or that username. Done.
- If they did not mention their username: 1. Ask for it with the canned response "Misc: Username?". Done.
Relevant Gmail canned responses
- Misc: Username?
- Email: Confirmed