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<!DOCTYPE html>
<html lang="en" data-theme="dark">
<head>
<meta charset="UTF-8" />
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
<title>Terms of Service — LoopGain</title>
<meta name="description" content="LoopGain terms of service — Apache-2.0 library, hosted dashboard in pre-release, no warranty, Ontario governing law." />
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<article class="legal-page">
<span class="legal-eyebrow">§ terms</span>
<h1>Terms of Service</h1>
<div class="legal-meta">Last updated: 2026-07-10 · Effective date: 2026-05-20</div>
<p>These terms govern your use of the websites and services operated by <strong>LoopGain Technologies Inc.</strong> (“LoopGain”, “we”, “us”, “our”), a Canadian corporation located in Ontario, Canada.</p>
<hr />
<h2>1. Services</h2>
<p>LoopGain operates:</p>
<ul>
<li><a href="https://loopgain.ai">loopgain.ai</a> — informational landing site</li>
<li><a href="https://dashboard.loopgain.ai">dashboard.loopgain.ai</a> — the LoopGain observability dashboard (currently in pre-release / demo mode)</li>
<li><code>telemetry.loopgain.ai</code> — the optional telemetry ingestion endpoint</li>
<li>The <a href="https://pypi.org/project/loopgain/">loopgain</a> Python package distributed via PyPI under Apache-2.0</li>
</ul>
<p>By using any of these, you agree to these terms.</p>
<hr />
<h2>2. The open-source library</h2>
<p>The <code>loopgain</code> Python package is licensed under the Apache License, Version 2.0. The full license text is available at <a href="https://www.apache.org/licenses/LICENSE-2.0" rel="noopener">apache.org/licenses/LICENSE-2.0</a>.</p>
<p>Your use of the package is governed by the Apache-2.0 license, <strong>not by these Terms</strong>. These Terms apply to your use of our hosted services (websites, dashboard, telemetry endpoint).</p>
<hr />
<h2>3. Acceptable use</h2>
<p>You agree not to:</p>
<ul>
<li>Use the services in a way that violates applicable law</li>
<li>Attempt to bypass authentication, rate limits, or access controls on the dashboard or telemetry endpoint</li>
<li>Reverse engineer, decompile, or attempt to extract source code from the paid dashboard product (the open-source library is freely inspectable under its license)</li>
<li>Use the services to send unsolicited bulk communications, attempt to compromise other users’ data, or interfere with normal operation</li>
<li>Submit deliberately false or malicious telemetry data designed to disrupt the service or other users’ dashboards</li>
</ul>
<hr />
<h2>4. The hosted dashboard</h2>
<p>The hosted dashboard at <code>dashboard.loopgain.ai</code> is currently provided in <strong>pre-release / demo mode</strong> at no cost. Pricing tiers, billing terms, service-level commitments, and detailed dashboard-specific terms will be added here when paid tiers become generally available.</p>
<p>Until paid tiers launch, we may suspend, change, or discontinue the hosted dashboard at any time without notice. You should not rely on the hosted dashboard for production-critical decision-making during this period; the underlying open-source library remains the source of truth and may be self-hosted.</p>
<p><strong>Telemetry data use.</strong> Telemetry you send to the hosted service remains yours. You grant LoopGain Technologies Inc. a licence to store and process it in order to provide the dashboard and related features. On the <strong>Individual (free) tier</strong>, you additionally grant us the right to use that telemetry in <strong>de-identified, aggregated form</strong> — combined across users, with workload identifiers removed — to improve the product and to publish aggregate statistics. We never publish workload names or per-customer data. You may opt out of this aggregate use at any time by emailing <a href="mailto:hello@loopgain.ai">hello@loopgain.ai</a>, without affecting your service. Telemetry on paid tiers, once available, will be used only to provide the service.</p>
<hr />
<h2>5. Intellectual property</h2>
<p>The LoopGain name, mark, and visual identity are the property of LoopGain Technologies Inc. You may use the name and mark for unmodified reference (for example, “I integrated LoopGain into our agent pipeline”) without prior permission. You may not use the name or mark in a way that suggests affiliation, sponsorship, or endorsement without prior written permission.</p>
<p>The content on the websites (text, structured copy, diagrams) is published for informational use. The mathematical methods and decision-engine logic are described publicly because the library is open source; the dashboard’s specific implementation, code, and aggregation methods remain proprietary.</p>
<hr />
<h2>6. No warranty</h2>
<p>The websites, dashboard, and telemetry services are provided <strong>“AS IS”</strong> and <strong>“AS AVAILABLE”</strong> without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.</p>
<p>The open-source library is provided under the terms of the Apache-2.0 license, which includes its own no-warranty clause (Section 7). Refer to the LICENSE file for details.</p>
<hr />
<h2>7. Limitation of liability</h2>
<p>To the maximum extent permitted by applicable law, LoopGain Technologies Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the services, including but not limited to lost profits, lost data, business interruption, or cost of substitute services. Our aggregate liability for any direct damages shall not exceed the greater of (a) the amount you have paid us in the preceding 12 months, or (b) CAD $100.</p>
<hr />
<h2>8. Indemnification</h2>
<p>You agree to indemnify and hold harmless LoopGain Technologies Inc. from any third-party claims, damages, or expenses arising from your use of the services in violation of these terms.</p>
<hr />
<h2>9. Termination</h2>
<p>We may suspend or terminate your access to the hosted services at any time for violation of these terms. You may stop using the services at any time. The Apache-2.0 license on the open-source library is independent of these terms and continues to apply regardless of access to the hosted services.</p>
<hr />
<h2>10. Changes to these terms</h2>
<p>We may update these terms. Material changes will be flagged via the “Last updated” date at the top of this page. Continued use of the services after a change constitutes acceptance of the updated terms.</p>
<hr />
<h2>11. Governing law</h2>
<p>These terms are governed by the laws of the Province of Ontario, Canada. Any dispute arising under these terms shall be brought in the courts of Ontario, Canada.</p>
<hr />
<h2>12. Contact</h2>
<p>LoopGain Technologies Inc.<br />
<a href="mailto:hello@loopgain.ai">hello@loopgain.ai</a></p>
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