Update fail, uninstall/reinstall fail

[mj34hig44]

Microsoft PowerToys version

0.87.1 (version prior)

Installation method

PowerToys auto-update

Running as admin

Yes

Area(s) with issue?

Installer

Steps to reproduce

Attempted to update from notice, just stopped with no notice. Tried 'modify' in Apps, it uninstalled, tried to install from Store - kept failing. Deleted references to Powertoys in C:, attempted install again, it did and got the message to bug report. Haven't run program yet.

✔️ Expected Behavior

see above

❌ Actual Behavior

see above

Other Software

PowerToysReport_2024-12-22-06-41-04.zip

[chrishs87]

Same problem here. Unable to to install new version as uninstall of the old version fails.
If i try to uninstall, the WIndows Installer asks for the installation package "PowerToysSetup-0.86.0-x64.msi" which I don't have, and can't find anywhere available to download.

[jaimecbernardo]

@chrishs87 , to get the MSI, can you please check https://learn.microsoft.com/en-us/windows/powertoys/install#extracting-the-msi-from-the-bundle

[jaimecbernardo]

Hi @mj34hig44 , If you try to install from one of the installers in https://github.com/microsoft/PowerToys/releases , do you get any UI error? /needinfo

[mj34hig44]

Hi @jaimecbernardo
As I said in my OP I was able to install it after this, something I loath doing BTW:

"Deleted references to Powertoys in C:, attempted install again, it did and got the message to bug report. Haven't run program yet."

The app runs as expected now it seems. I read probably here it's best to have all machines on my network use the same program either the Store version or the Github installer, I was having some issues a few versions ago when one was the Store version ant the other the installer so I changed them both to Store after reading that would be preferred.

I need mainly Mouse Without Borders to control my headless server so I really can't troubleshoot the program at will. I do use Power Rename & Image Resizer as well, love these components as well as MWB.

[chrishs87]

@chrishs87 , to get the MSI, can you please check https://learn.microsoft.com/en-us/windows/powertoys/install#extracting-the-msi-from-the-bundle

Thank you. I was able to uninstall the old version and install the new version after extracting the msi.